酒店回复: Hi Anthony,Thank you for making yourself at home with us! We appreciate your kind words and look forward to your return. Until then, take care!
2.0分
其他
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Front desk servicewas great. The location was convenient and we liked hanging out back and enjoying the water view. It’s a very, very old building that desperately needs updating. They painted swipes up the walls and added tons of surfboards as their decor (a shortcut to actually updating) The light fixtures are lovely and bohemian and the bathroom was updated but the shower is so small I can’t turn around (5’4”). The room was tiny. The rooms were pricey. Someone else might like it but it was not my cup of tea.
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酒店回复: Hi Lisa, We trust you had a great time in Block Island! We do offer a variety of room types, some of which are larger than others. If you need help picking an arrangement that better aligns with your preferences ahead of your next stay, let us know. We’d be happy to hear what you’re looking for and make recommendations from there. We trust you enjoyed exploring Block Island.
2.0分
情侣出游
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No employee at hotel from early evening til morning. All doors to very public street unlocked all night. Felt unsafe, my husband agreed. Door kept cracked open to creepy basement with light on. Very little lighting otherwise. Air stuffy, told at first not to open windows. Later sent email that ‘split’ air system does not heat, use base board, turn knob, did so, smelt like burning dust, so shut right off. Slept in clothes per the above. Had to request refund on amenities charge added that night, did receive refund readily upon request as there was no food, no bar, no pool, bad tv, not many lights, no safety. All that being said, bed was comfortable, bathroom large and clean, room small, location good with excellent view of sunrise and interesting retro lobby.
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酒店回复: Hello Nancy,Thank you for letting us know how your stay went. All of your feedback is appreciated, and we’ll certainly look into the areas where you feel we can continue improving. In any case, it was a delight to welcome you, and we want you to know that you're forever welcome here. Here’s hoping we see you back soon for what we trust will be a better visit. Take care!
5.0分
其他
Amazing stay! Cannot wait to come back. And McKenna at the front desk and Jess at the bar…. Dream team! Made us feel like
Family.
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酒店回复: Thanks for the awesome review, Julie! We really appreciate you taking the time to share your experience with us. Cheers!
3.0分
情侣出游
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Disappointing accommodations for a disabilities hotel room which does not fully comply with ADA guidelines. Suggest owners acquaint with them to make improvements.
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酒店回复: Hello Alex. Thank you for taking a moment to share your experience. Feedback regarding accessibility is greatly appreciated and will be thoughtfully reviewed to help ensure that all guests enjoy a comfortable and inclusive stay. We hope you enjoyed Block Island.
3.0分
情侣出游
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If you are looking for a hotel that is on a beach, this is good place to stay. If you are looking for a quiet stay, this is not your place. This is a old wooden structure with no carpet in rooms or hallway. Noise transmission was much higher than most hotels. Our room was much smaller than expected and although we had an ocean view, the windows had labels that said “ enjoy the view but keep windows closed “. The windows had counterweights removed so they wouldn’t stay open. Disappointing to not be able to open ocean view windows and hear waves lapping on the shore.
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酒店回复: Hello Gary, thanks for letting us know how your stay went! While it’s hoped you enjoyed your time on Block Island, it’s understood how important a restful stay is. It’s unfortunate to hear that this aspect didn’t meet expectations, and the feedback will be used to help ensure a better balance between guest enjoyment and comfort. It would be a pleasure to welcome you back for a more relaxing visit. Wishing you all the best!
3.0分
其他
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We were assigned a room in The Gables on the 3rd floor. Very steep stairway but our bags were delivered to our room. The room was ridiculously small. One of us had to sit in the bed while the other got showered and dressed. Shower door only opened a quarter of the way before it hit the toilet. Had to turn sideways to walk between the end of the bed and the tv on the wall. Called the front desk this morning to have our bags carried down and let it ring for 15 minutes and no one answered. For a cost of over $1300 for 2 nights, we expected much more. Terribly overpriced!
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酒店回复: Hi Kathleen, We trust you had a great time on Block Island! We do offer a variety of room types, some of which are larger than others. If you need help picking an arrangement that better aligns with your preferences ahead of your next stay, let us know. We’d be happy to hear what you’re looking for and make recommendations from there. It was awesome sharing our home with you and we hope to be able to do so again soon. All the best!
3.0分
其他
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The room was clean but so small. There wasn’t even a chair or drawer. We had to sit on the bed No where to put clothing Hotel was advertised as beachfront This was not the case.
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酒店回复: Hi Lawrence,We do offer a variety of room types, some of which are larger than others. If you need help picking an arrangement that better aligns with your preferences ahead of your next stay, let us know. We’d be happy to hear what you’re looking for and make recommendations from there. It was awesome sharing our home with you and we hope to be able to do so again soon. All the best!
2.0分
情侣出游
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Initially, we booked the Oceanview King Suit, and a week before we came we were offered an upgrade to the Gables Poolside King Suit, which we took; we were celebrating our honeymoon. When we arrived, we were given the ADA Suite that is positioned on the street, with a window that overlooks the handicap elevator. Apparently there was a water main break up at the Gables location, but still, this was poorly taken care of.
The employees have no idea what’s going on, and they also don’t really appear t care. We asked to speak with a manager right away because it’s unacceptable, especially with no notice or explanation as to why they resorted to give us an ADA room… the bed was at our ankles & we had to squat to look into the mirror and brush our teeth…. We didn’t get in touch with a manager until the next afternoon when she decided to come in (we were told by the staff she would be in at 9am, and we had to stand around waiting for her to be told she wouldn’t be in until later).
The manager, McKenna, gave us another room, and this one had broken AC unit. We downgraded our room & no discount?We also had a family enter our room one evening because they were given the keys..
The employees treat you as if you’re a bother, if you don’t wanna work and engage with good customer service, go home.
I have never written a review before, but this is warranted considering the experience we had. If we ever come back to BI, we definitely will not be staying with Block Island Beach House.
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酒店回复: Hello Meagan,We appreciate you sharing your perspective on your visit and trusting us with your care. We pride ourselves on warm hospitality and comfortable rooms, and we're disappointed this wasn't your experience. Though we wish you'd departed on a better note, we will certainly take your feedback under internal discussion. We hope you enjoyed your time exploring Block Island.
2.0分
其他
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i spent 1,500 dollars for one night, a 2-bedroom suite and I got a 2bedroon apt with no kitchen and very small. The pictures online were beautiful when i seen my room it did not look like the picture
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酒店回复: Hi Kenneth, thank you for taking the time to share your feedback. We apologize for any shortcomings during your stay, and your comments will be used to help enhance the guest experience. Hopefully you enjoyed your time exploring Block Island.
非常独特的地方。
Front desk servicewas great. The location was convenient and we liked hanging out back and enjoying the water view. It’s a very, very old building that desperately needs updating. They painted swipes up the walls and added tons of surfboards as their decor (a shortcut to actually updating) The light fixtures are lovely and bohemian and the bathroom was updated but the shower is so small I can’t turn around (5’4”). The room was tiny. The rooms were pricey. Someone else might like it but it was not my cup of tea.
No employee at hotel from early evening til morning. All doors to very public street unlocked all night. Felt unsafe, my husband agreed. Door kept cracked open to creepy basement with light on. Very little lighting otherwise. Air stuffy, told at first not to open windows. Later sent email that ‘split’ air system does not heat, use base board, turn knob, did so, smelt like burning dust, so shut right off. Slept in clothes per the above. Had to request refund on amenities charge added that night, did receive refund readily upon request as there was no food, no bar, no pool, bad tv, not many lights, no safety. All that being said, bed was comfortable, bathroom large and clean, room small, location good with excellent view of sunrise and interesting retro lobby.
Amazing stay! Cannot wait to come back. And McKenna at the front desk and Jess at the bar…. Dream team! Made us feel like
Family.
Disappointing accommodations for a disabilities hotel room which does not fully comply with ADA guidelines. Suggest owners acquaint with them to make improvements.
If you are looking for a hotel that is on a beach, this is good place to stay. If you are looking for a quiet stay, this is not your place. This is a old wooden structure with no carpet in rooms or hallway. Noise transmission was much higher than most hotels. Our room was much smaller than expected and although we had an ocean view, the windows had labels that said “ enjoy the view but keep windows closed “. The windows had counterweights removed so they wouldn’t stay open. Disappointing to not be able to open ocean view windows and hear waves lapping on the shore.
We were assigned a room in The Gables on the 3rd floor. Very steep stairway but our bags were delivered to our room. The room was ridiculously small. One of us had to sit in the bed while the other got showered and dressed. Shower door only opened a quarter of the way before it hit the toilet. Had to turn sideways to walk between the end of the bed and the tv on the wall. Called the front desk this morning to have our bags carried down and let it ring for 15 minutes and no one answered. For a cost of over $1300 for 2 nights, we expected much more. Terribly overpriced!
The room was clean but so small. There wasn’t even a chair or drawer. We had to sit on the bed No where to put clothing Hotel was advertised as beachfront This was not the case.
Initially, we booked the Oceanview King Suit, and a week before we came we were offered an upgrade to the Gables Poolside King Suit, which we took; we were celebrating our honeymoon. When we arrived, we were given the ADA Suite that is positioned on the street, with a window that overlooks the handicap elevator. Apparently there was a water main break up at the Gables location, but still, this was poorly taken care of.
The employees have no idea what’s going on, and they also don’t really appear t care. We asked to speak with a manager right away because it’s unacceptable, especially with no notice or explanation as to why they resorted to give us an ADA room… the bed was at our ankles & we had to squat to look into the mirror and brush our teeth…. We didn’t get in touch with a manager until the next afternoon when she decided to come in (we were told by the staff she would be in at 9am, and we had to stand around waiting for her to be told she wouldn’t be in until later).
The manager, McKenna, gave us another room, and this one had broken AC unit. We downgraded our room & no discount?We also had a family enter our room one evening because they were given the keys..
The employees treat you as if you’re a bother, if you don’t wanna work and engage with good customer service, go home.
I have never written a review before, but this is warranted considering the experience we had. If we ever come back to BI, we definitely will not be staying with Block Island Beach House.
i spent 1,500 dollars for one night, a 2-bedroom suite and I got a 2bedroon apt with no kitchen and very small. The pictures online were beautiful when i seen my room it did not look like the picture