酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at RIMBA by AYANA Bali. We are truly delighted that the spacious, clean bathroom and fresh, odor-free bedding in your Wana room provided such exceptional comfort, especially in our tropical climate. We sincerely apologize for the toilet leak you discovered at checkout, and please be assured our maintenance team is addressing this immediately. Most importantly, it warms our hearts deeply to know that our team's proactive, thoughtful service—from swiftly moving you under the awning at the seafood restaurant before the rain, offering to remake your food, to having umbrellas ready—made you feel genuinely cared for in ways you've never experienced before. We will joyfully share your wonderful recognition with our entire team, especially those who served you that day. We warmly look forward to welcoming you back to RIMBA by AYANA Bali on your next visit to Bali.Warm regards,I Gusti Agung Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you so much for sharing your experience. We are delighted to hear that your family enjoyed the beautiful surroundings, facilities, and service during your stay. So wonderful to know that the check-in experience and room upgrade made your visit even more special. We appreciate your understanding regarding the busy holiday period and truly hope to welcome you and your family back again for another memorable stay at AYANA Bali.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you so much for your wonderful review. We are delighted to hear that your stay exceeded expectations and that you enjoyed the peaceful garden views and the beautiful surroundings. It is especially lovely to know you appreciated the thoughtful touches, like the bath bombs, and found the facilities comfortable and practical.We are also glad the shuttle service and our team’s hospitality helped make your visit feel like a true vacation. Your kind words mean a great deal to us, and we hope to welcome you back again soon for another relaxing escape.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you found our ambiance and facilities overall to your liking, though we sincerely apologize for the inconvenience you experienced due to the lack of an indoor swimming pool. We understand how important it is to have alternative options during bad weather, and we truly appreciate your understanding.Regarding the housekeeping service, we are sorry for the missed opportunity to proactively clean your room during your stay. This is certainly not the level of service we aim to provide, and we will review this with our team to ensure better communication in the future.We also appreciate your thoughts on the popularity of the resort, and we understand that peak times can sometimes make it feel more crowded. We are committed to providing an exceptional experience for all our guests, and your feedback helps us improve.We truly hope to welcome you back in the future and provide a more seamless experience. Thank you again for your valuable comments.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for your wonderful review. We are delighted to hear that you enjoyed the room, the cleanliness, and the beautiful surroundings across the resort. Itis great to know you had the chance to explore and visit the Rock Bar as well. Your kind words about our team’s warm service mean a lot to us. We truly appreciate your recommendation and hope to welcome you back again for another memorable stayWarm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your honest feedback. We are truly sorry to hear that your stay did not meet your expectations, especially as it was the final stop of your trip.We understand how disappointing it can feel when expectations are high, and the experience does not compare to other properties you have enjoyed. We regret that the resort atmosphere, shuttle service, beach experience at Kubu Beach, and your dining experiences, including at Rock Bar did not leave a positive impression.Guest comfort, service efficiency, and culinary quality are areas we continuously work to improve, and your comments have been shared with our management team for careful review. While we respect that every traveler has different preferences, we are genuinely sorry that we did not provide the memorable and satisfying stay you were hoping for at AYANA Resort Bali.Thank you again for your candid feedback. It is invaluable in helping us improve, and we wish you many wonderful travels ahead.Warm regards,Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Guest,Thank you for taking the time to share your wonderful feedback following your stay at RIMBA by AYANA Bali. We are delighted to hear that you enjoyed the vast array of facilities and unique experiences across our resort, and that Diana at Kisik Restaurant provided such warm and exceptional service to make your stay truly memorable. Your kind words will be shared with her and our team, and we look forward to welcoming you back for another unforgettable visit.Warm regards, RIMBA by AYANA Bali

酒店回复: Dear Valued Guest,It was a pleasure to have you with us, and I thank you for your valuable feedback. We are so glad the Resort View Room, the twice‑daily housekeeping and the convenient shuttle to Rock Bar helped you rest comfortably, and I apologise we missed presenting fresh flowers during your stay — I will share your note with our Front Office and Housekeeping teams to ensure those personal touches are never overlooked, and we warmly look forward to welcoming you back to RIMBA by AYANA Bali soon.Warm regards,I Gusti Agung Manik SudarsanaExecutive Assistant Manager

酒店回复: Dear Valued Guest,Thank you for bringing this to our attention following your stay at RIMBA by AYANA Bali. We are grateful you enjoyed exploring our expansive property and appreciated the comfortable bedding in your Resort View Room and the convenience of our shuttle buggies, and I sincerely apologize that your room felt smaller than expected and that some facilities seemed average; I will share your helpful feedback with our team so we can improve these areas. We warmly look forward to welcoming you back to RIMBA by AYANA Bali to show you an even better stay.Warm regards,RIMBA by AYANA Bali

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay at RIMBA by AYANA Bali. We are truly delighted that you enjoyed the excellent facilities, the abundance of activities including the SAKA Museum and Kubu Beach, and that the resort provided enough to enjoy for 2-3 days without needing to leave the property. We appreciate your honest feedback regarding restaurant pricing and are pleased that the beautiful environment and quality made the experience worthwhile. Your helpful recommendation to study the hotel map upon arrival and your wonderful tip that the Ocean Beach Pool by the sea is the best will surely inspire future guests. We warmly look forward to welcoming you back to RIMBA by AYANA Bali for another memorable stay.Warm regards,Manik SudarsanaExecutive Assistant Manager