酒店回复: Dear Mr/s. Chin Kean,Warmest Greeting from Ramayana Suites & Resort..Thank you so much for your wonderful review! We’re so glad to hear that you enjoyed the vibrant surroundings of the hotel, with the local food stalls and the greenery—it’s great to know that it made your stay more comfortable.We also appreciate your kind words about our reasonable pricing and parking spaces. Your recommendation means a lot to us, and we’d love to welcome you back anytime!If there’s anything else we can do to make your next stay even better, don’t hesitate to reach out.Best regards,Ramayana Suites & Resort

酒店回复: 尊敬的 Tayekung 先生， 来自 Ramayana Suites and Resort 的最诚挚问候 对于您近期的入住体验，我们深感抱歉。对于您在入住期间遇到的不便，包括房间状况、维护问题和噪音干扰，我们深表歉意。这显然不符合我们力求提供的标准，对于未能达到您的期望，我们深感抱歉。 您的反馈对我们非常宝贵，我们已将您的意见告知管理层和相关团队，以确保立即跟进并改进。 我们理解您的感受，对于由此造成的不便，我们深表歉意。我们真诚希望您能再次给予我们机会，让我们重拾您的信任，并为您提供我们宾客应得的体验。 此致， Ramayana Suites and Resort

酒店回复: 尊敬的米昆先生， 罗摩衍那套房度假村致以最诚挚的问候 感谢您抽出时间与我们分享您的入住体验。 我们很高兴听到您入住愉快，尤其是酒店的整洁和美味的食物——当食物美味到让您忘记拍照时，这总是一个好兆头。 我们也感谢您就部分设施状况和门吱嘎作响的问题提出的诚实反馈。您的意见已提交给我们的维护团队，以便我们进行改进。至于卫生间系统，我们理解它可能与一些客人习惯的有所不同，感谢您的理解。 很高兴您入住我们酒店，我们希望很快再次欢迎您光临。 诚挚的问候， 罗摩衍那套房度假村

酒店回复: 尊敬的宾客 罗摩衍那套房度假村致以诚挚的问候 感谢您精彩细致的点评！ 我们很高兴您喜欢我们位于库塔中心的地理位置、友好的员工和美味的早餐。我们也很高兴您赞赏阳台方便吸烟以及餐厅的欢乐时光。感谢您与未来的宾客分享这些建议。 我们也非常感谢您就停车问题提供的反馈，我们将继续努力提升宾客体验。 感谢您推荐我们。我们期待您下次来巴厘岛时再次光临。 此致， 罗摩衍那套房度假村

酒店回复: 尊敬的 Praty 先生/女士， Ramayana Suites & Resort 向您致以最诚挚的问候。 感谢您抽出时间分享您近期入住体验的详细反馈。 我们很高兴听到您对我们的地理位置表示赞赏并享受了泳池的乐趣。然而，我们非常遗憾地得知，您的入住体验在某些方面未能达到您的期望。对于服务延误以及您在清洁和设施方面遇到的问题，我们深表歉意。 我们已记录下您对房间状况、客房设施和整体性价比的反馈，并已将其分享给相关部门，以便立即审核和改进。像您这样的反馈对我们非常重要，因为它有助于我们发现可以改进的地方。 我们非常遗憾您的入住体验未能体现我们努力保持的高标准。我们希望未来有机会再次欢迎您，并为您提供更愉快、更舒适的住宿体验。 诚挚的问候， Ramayana Suites & Resort

酒店回复: Dear Mr. Chengdu,Warmest Greeting from Ramayana Suites and ResortThank you very much for taking the time to share your experience with us. We are glad to hear you enjoyed the pleasant environment, the greenery, and the breakfast selection – your kind words mean a lot to our team.We also appreciate your feedback regarding the single bed size. Your comments help us improve, and we will certainly take this into consideration for future room enhancements.We hope to have the pleasure of welcoming you back again soon!Warm regards,Ramayana Suites and Resort

酒店回复: Dear Valued Guest,Warmest Greeting from Ramayana Suites & Resort..Thank you for sharing your feedback. I want to begin by sincerely apologizing for the experience you had during your recent stay at our hotel. We deeply regret that your stay was not up to the high standards that we aim to provide, and we understand how frustrating it must have been for you.I truly apologize for the cleanliness issues you encountered in the rooms, particularly the bathtub, and for the several room changes you had to go through. This is far from the experience we wish for our guests, and I can assure you that this matter is being taken seriously. I have already informed our housekeeping team and management to investigate and ensure that such incidents are not repeated.Regarding the miscommunication about the room type and the view, we deeply regret that there was a mismatch between your expectations and the room you were assigned. We understand how disappointing this must have been, especially after a long journey. This feedback will be addressed with our reservations team to prevent such discrepancies in the future.We also regret the delays and miscommunication with the front desk team during your stay. It’s clear that we did not meet your expectations in terms of customer service, and I will personally follow up with our front desk staff and management to ensure better training and response times moving forward.As for the issues you faced with the cleanliness of the bathtub and the broken light, I apologize that it took so long for us to address these issues, and for not meeting the basic standards of cleanliness. Our team has been notified about this, and we will review our cleaning protocols to make sure that the same mistake does not happen again.I understand that these issues affected your stay in a negative way, and I truly regret that we were not able to resolve them in a timely manner to your satisfaction. If you are willing, I would appreciate the opportunity to discuss this further with you to find a way to make amends for your experience.Once again, we apologize for the inconvenience you experienced, and we are taking the necessary steps to ensure that these issues are addressed. I hope that, despite your recent experience, you will consider giving us another chance in the future.Best regards,Ramayana Suites & Resort

酒店回复: Dear Valued Guest,Warmest Greeting from Ramayana Suites and ResortThank you for taking the time to share your feedback. We are pleased to hear you appreciated our teams professional and enthusiastic service, as well as the restaurant environment.We also acknowledge your comments regarding the condition of the hotel. While our property carries some age, we are continuously working on improvements to enhance our guests’ overall experience. Your feedback is valuable and helps guide those efforts.We hope you and your children had a memorable time at Waterbom, and we would be glad to welcome you again should your travels bring you back to Kuta.Warm regards,Ramayana Suites and Resort

酒店回复: 尊敬的Dmitrii先生， 来自罗摩衍那套房度假村的最诚挚问候 非常感谢您的好评！我们很高兴听到您入住愉快，尤其是我们美丽的花园和美味的早餐。 感谢您对部分服务的短暂等待表示耐心，我们一定会参考您的反馈来提高效率。 您计划再次入住，这对我们来说意义重大，我们迫不及待地欢迎您再次光临，享受美好的住宿体验！ 此致， 罗摩衍那套房度假村

酒店回复: 尊敬的 Venty Winda 女士： 罗摩衍那套房及度假村向您致以最诚挚的问候。 感谢您的好评，并感谢您对我们优越的地理位置、舒适的床铺和乐于助人的团队的赞赏。 我们尤其感谢您对 Pak Ngurah、Bu Ayu、Bu Puspa 以及我们其他员工的赞赏——他们一定会很高兴得知，正是他们让您拥有了难忘的入住体验。 我们真诚期待您再次光临罗摩衍那套房及度假村！ 此致， 罗摩衍那套房及度假村