酒店回复: Dear Valued Guest,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you very much for sharing your excellent review and for choosing our hotel.We are delighted to hear that you enjoyed your experience with us, from the cleanliness and comfort of the rooms to our resort facilities and warm hospitality. It is especially pleasing to know that our team friendliness and attentiveness made a positive impression throughout your stay.We are also happy to learn that your children enjoyed the natural surroundings, particularly the friendly squirrels and the beach environment. Your kind words about our childcare center mean a great deal to us, we are glad it allowed you and your family to enjoy some relaxing moments together.Thank you for highlighting the value for money and for recommending our resort. We truly appreciate your support and look forward to welcoming you with your family back for another memorable stay in the future.Best regards,AriniFront Office Manager

酒店回复: Dear Valued Guest,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you very much for your wonderful feedback and high rating. We are delighted to hear that you enjoyed the spacious room, large bathroom and excellent service, including our early check-in offer.It is great to know that you appreciated our breakfast, clean beach, also the variety of on-site bars and restaurants. Your kind words mean a lot to our team, we are thrilled that you had a comfortable and enjoyable stay.We look forward to welcoming you back for another memorable experience.Best regards,AriniFront Office Manager

酒店回复: Dear Valued Guest,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you for sharing your feedback. We sincerely regret to hear about the issues you encountered with the room condition and breakfast experience. It is unfortunate that these matters were not reported to us during your stay, as our team would have taken immediate action to rectify them.We appreciate your kind comments about our friendly staff and beautiful environment. Your feedback has been shared with the relevant departments to ensure improvements moving forward.We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Best regards,AriniFront Office Manager

酒店回复: Dear Valued Guest,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you very much for your wonderful review. We are truly delighted to know that you had a perfect stay and enjoyed the spacious room, serene garden view and diverse breakfast selection. Your kind words mean a lot to our team and it is a pleasure to know the beauty of our surroundings made such a memorable impression. We look forward to welcoming you back to your “dream home” in Bali soon.Best regards,AriniFront Office Manager

酒店回复: Dear Valued Guest,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the soundproofing, the condition of the facilities and the musty smell in your room. Your comments have been shared with our teams to ensure these issues are addressed promptly.We appreciate your acknowledgement of our convenient location and hope to have the opportunity to welcome you back in the future, providing a much-improved experience.Best regards,AriniFront Office Manager

酒店回复: 尊敬的 Gutus 先生/女士， 努萨杜瓦海滩酒店及水疗中心 - 手写系列向您致以最诚挚的问候。 感谢您抽出时间与我们分享您的反馈。得知您的入住体验未能达到您的期望，尤其是在房间条件和服务方面，我们深感抱歉。对于由此造成的不便，我们深表歉意。您的意见非常宝贵，我们已将其分享给相关团队，以便立即审核并改进。 关于您未入住晚的退款，我们的政策以预订条款和条件为准。然而，我们很遗憾未能更清楚地告知您，导致您感到失望。 积极的一面是，我们很高兴得知您喜欢我们的早餐、餐厅以及美丽的泳池区。 我们真诚地感谢您的建设性反馈，因为它有助于我们改进。我们真诚地希望有机会再次欢迎您，并为您提供更美好的体验。 此致， Arini 前台经理

酒店回复: Dear Valued Guest,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you so much for your kind and cheerful feedback. We are thrilled to hear that you enjoyed the five-star facilities, felt safe and well taken care of during your stay. It is also wonderful to know that our 24-hour front desk service met your expectations.We truly appreciate your recognition and hope to welcome you back soon for another memorable stay at Nusa Dua Beach Hotel & Spa – Handwritten Collection.Best regards,AriniFront Office Manager

酒店回复: Dear Ms. KanshuZzz,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed a pleasant stay with us, and that our service, environment with the culinary offerings left a positive impression on you. It is also a pleasure to hear that you appreciated the variety of meals including breakfast, afternoon tea and wine tasting.We truly look forward to welcoming you back to our hotel on your next visit to Indonesia.Best regards,AriniFront Office Manager

酒店回复: Dear Valued Guest,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our hotel facilities, the comfort of your room with its sunny balcony view and the generous breakfast selection. Your kind recommendation means a lot to us and we truly look forward to welcoming you back for another memorable stay.Best regards,AriniFront Office Manager

酒店回复: Dear Valued Guest,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you for choosing our hotel and for sharing your feedback. We are pleased to know that you enjoyed the overall value of your stay, including our environment, service, breakfast and facilities.Your comments are greatly appreciated and we hope to welcome you back again for another memorable stay in Bali.Best regards,AriniFront Office Manager