酒店回复: Dear Miguel,Thank you for taking the time to leave us a perfect 5-star review! We are absolutely thrilled that your stay with us exceeded your expectations. Your satisfaction is our greatest reward, and we're delighted that you enjoyed all aspects of your experience with us. Our team works diligently to ensure each guest feels welcome and comfortable, and it's wonderful to know that our efforts contributed to your exceptional stay. We genuinely appreciate your kind feedback and look forward to welcoming you back in the future. Your recommendation means the world to us and inspires our team to continue providing the highest level of service. Until your next visit, we wish you safe and happy travels! Warm regards,
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Cesar, Thank you for taking the time to share your 8/10 review of our hotel. We're genuinely appreciative that your stay was largely positive and met many of your expectations. While we're pleased that you found your experience to be very good, we're always striving to elevate our service to that perfect 10/10. Your feedback is incredibly valuable in helping us understand where we can improve and continue to enhance our guests' experiences. We would love to hear more specific insights about what we did well and where you believe we could make further improvements. Your detailed feedback helps our team identify opportunities to make future stays even more exceptional. Thank you for choosing our hotel. We hope to have the opportunity to welcome you back and turn that 8 into a 10! Regards,
2.0分
其他
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Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.
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酒店回复: Hi Nicole,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, and we take your concerns very seriously.We are genuinely sorry about the issues you experienced, including the wet floors, bathroom odor, breakfast service problems, Wi-Fi connectivity issues, and noise disturbances. These conditions clearly fall short of the standards we strive to maintain, and we understand how uncomfortable this must have made your stay.Your feedback is invaluable in helping us identify areas that need immediate attention. We are addressing each of the issues you've mentioned:Working with our maintenance team to resolve the humidity and AC concernsImplementing additional housekeeping protocols for thorough cleaningReviewing our breakfast service standards and equipment availabilityInvestigating our Wi-Fi infrastructureExamining soundproofing solutions for guest roomsWe would welcome the opportunity to discuss your experience further and make things right. Please feel free to contact us directly so we can address your concerns properly.Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the chance to provide you with a much better experience in the future.Sincerely,Management- Surestay by BW
5.0分
其他
Although our room wasn't ready at check in the staff was attentive and the room was very clean.
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酒店回复: Dear Pedro,Thank you for taking the time to leave us a perfect 10/10 review! We are absolutely thrilled that your stay with us exceeded your expectations. Your satisfaction is our greatest reward, and we're delighted that you enjoyed all aspects of your experience with us. Our team works diligently to ensure each guest feels welcome and comfortable, and it's wonderful to know that our efforts contributed to your exceptional stay. We genuinely appreciate your kind feedback and look forward to welcoming you back in the future. Your recommendation means the world to us and inspires our team to continue providing the highest level of service. Until your next visit, we wish you safe and happy travels! Warm regards,
3.0分
其他
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Check in was quick and easy. Staff very professional. Cleanliness of the hotel over all was very good. The room was nice except for a few flaws. The shelf over the desk was falling off the wall. The bathroom door would not shut. The air conditioner probably needed to be cleaned. There was a Musky smell in the air. The worst part of the room was the mattress. My husband had to sleep caddy corner in the bed because of the humongous dip, almost like a hole in the mattress.
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酒店回复: Dear Dana,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're pleased that you found our check-in process smooth, our staff professional, and the overall cleanliness of the hotel to your satisfaction.However, we sincerely apologize for the maintenance issues you encountered in your room. The problems you've described - the loose shelf, malfunctioning bathroom door, air conditioner concerns, musty odor, and especially the unacceptable mattress condition - are not reflective of the standards we strive to maintain. I want to mention that we have all rooms with full renovation and brand new mattresses though.Your feedback has been immediately shared with our maintenance and housekeeping teams. We are addressing each issue you mentioned, including replacing the mattress and conducting a thorough inspection of similar rooms to prevent other guests from experiencing these problems.We deeply regret that these issues impacted your comfort during your stay. If you're willing to give us another opportunity, we would be honored to provide you with a properly maintained room that meets our quality standards.Thank you for bringing these concerns to our attention. Your feedback helps us improve and ensure better experiences for all our guests.Sincerely,
1.0分
商务出差
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There is nothing to like. AC doesn't fully function. Very small TV for basically no TV service. Floor in room hasn't been mopped in years. Desk broken. Door have no seal on bottom so basically your room is bright from the hall light. You can hear every room's steel door SLAM shut, even from floor above. Terrible. Arrived to 5 police cara in parking lot.
1.0分
商务出差
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Room's appliances are very cheap, and no siute case holders, I had to rest my suite case on a towel on the wooden floor. Room's AC blowing humid air only. Very careless in handling breakfast, there was almost nothing to eat in breakfast during my entire stay (4 nights), even the coffee was cold to warm. I don't recommend this hotel and i don't think i would like to stay in this hotel again
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酒店回复: Hi Amr,I have personally followed up on your feedback regarding your stay. Upon inquiring, we discovered that you had requested early checkout without paying any penalties or price difference, and our policy was explained to you in details. Staff also asked you to confirm if you want to check out or want to change the rooms the next day but you stayed for the entire stay of your reservation with us in the same room. That clearly shows that you have had no issues in the room or with your stay at our hotel. I understand your frustration of denial of and waive off of the fees for early checkout from weekly to daily prices.Please accept our sincere apologies but we can't act against the policies. Thank you for your business.Regards,
5.0分
其他
Like its proximity to stores and restaurant will come again
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酒店回复: Thank you so much for the wonderful 10/10 review! We're thrilled that you enjoyed the convenient location with easy access to stores and restaurants. It's fantastic to know that our proximity to local amenities made your stay more enjoyable and convenient.We absolutely can't wait to welcome you back on your next visit! Your kind words mean the world to us, and we'll continue working hard to ensure every stay exceeds your expectations.Thank you for choosing to stay with us, and we look forward to hosting you again soon!Warm regards,
4.0分
商务出差
Pretty comfortable place to stay parking lot was small
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酒店回复: Dear Alfonso,Thank you for taking the time to share your 8/10 review of our hotel. We're genuinely appreciative that your stay was largely positive and met many of your expectations. While we're pleased that you found your experience to be very good, we're always striving to elevate our service to that perfect 10/10. Your feedback is incredibly valuable in helping us understand where we can improve and continue to enhance our guests' experiences. We would love to hear more specific insights about what we did well and where you believe we could make further improvements. Your detailed feedback helps our team identify opportunities to make future stays even more exceptional. Thank you for choosing our hotel. We hope to have the opportunity to welcome you back and turn that 8 into a 10! Regards,
5.0分
其他
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Best Hotel ever. Rooms are nice and it has all essentials you might need on you trip i will reserved again ,low price per week is amazing ,i can stay for more days, easy check in, staff is really nice & they have free breakfast Overall i believe is really Clean and neat
非常好的选择，价格和设施。
好的
Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.
Although our room wasn't ready at check in the staff was attentive and the room was very clean.
Check in was quick and easy. Staff very professional. Cleanliness of the hotel over all was very good. The room was nice except for a few flaws. The shelf over the desk was falling off the wall. The bathroom door would not shut. The air conditioner probably needed to be cleaned. There was a Musky smell in the air. The worst part of the room was the mattress. My husband had to sleep caddy corner in the bed because of the humongous dip, almost like a hole in the mattress.
There is nothing to like. AC doesn't fully function. Very small TV for basically no TV service. Floor in room hasn't been mopped in years. Desk broken. Door have no seal on bottom so basically your room is bright from the hall light. You can hear every room's steel door SLAM shut, even from floor above. Terrible. Arrived to 5 police cara in parking lot.
Room's appliances are very cheap, and no siute case holders, I had to rest my suite case on a towel on the wooden floor. Room's AC blowing humid air only. Very careless in handling breakfast, there was almost nothing to eat in breakfast during my entire stay (4 nights), even the coffee was cold to warm. I don't recommend this hotel and i don't think i would like to stay in this hotel again
Like its proximity to stores and restaurant will come again
Pretty comfortable place to stay parking lot was small
Best Hotel ever. Rooms are nice and it has all essentials you might need on you trip i will reserved again ,low price per week is amazing ,i can stay for more days, easy check in, staff is really nice & they have free breakfast Overall i believe is really Clean and neat