酒店回复: Hi Ruben,Thank you for taking the time to leave us a perfect 10/10 review! We are absolutely thrilled that your stay with us exceeded your expectations. Your satisfaction is our greatest reward, and we are delighted that you enjoyed all aspects of your experience with us. Our team works diligently to ensure each guest feels welcome and comfortable, and it is wonderful to know that our efforts contributed to your exceptional stay. We genuinely appreciate your kind feedback and look forward to welcoming you back in the future. Your recommendation means the world to us and inspires our team to continue providing the highest level of service. Until your next visit, we wish you safe and happy travels! Warm regards, Surestay by BW, Groves
5.0分
家庭亲子
原文
翻译提供方：Google
非常好的选择，价格和设施。
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酒店回复: Dear Miguel,Thank you for taking the time to leave us a perfect 5-star review! We are absolutely thrilled that your stay with us exceeded your expectations. Your satisfaction is our greatest reward, and we're delighted that you enjoyed all aspects of your experience with us. Our team works diligently to ensure each guest feels welcome and comfortable, and it's wonderful to know that our efforts contributed to your exceptional stay. We genuinely appreciate your kind feedback and look forward to welcoming you back in the future. Your recommendation means the world to us and inspires our team to continue providing the highest level of service. Until your next visit, we wish you safe and happy travels! Warm regards,
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Cesar, Thank you for taking the time to share your 8/10 review of our hotel. We're genuinely appreciative that your stay was largely positive and met many of your expectations. While we're pleased that you found your experience to be very good, we're always striving to elevate our service to that perfect 10/10. Your feedback is incredibly valuable in helping us understand where we can improve and continue to enhance our guests' experiences. We would love to hear more specific insights about what we did well and where you believe we could make further improvements. Your detailed feedback helps our team identify opportunities to make future stays even more exceptional. Thank you for choosing our hotel. We hope to have the opportunity to welcome you back and turn that 8 into a 10! Regards,
5.0分
家庭亲子
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Parking was good and well lit. Rooms were very clean and inviting. Staff was very friendly and accommodating. Overall, a very pleasant stay and wouldn't hesitate to recommend them to other travelers.
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酒店回复: Hi Carole,Thank you so much for this wonderful and detailed review! We are absolutely thrilled to hear that you had such a pleasant stay with us at Surestay Groves.We're delighted that you felt safe and comfortable with our well-lit parking area – guest safety and security are top priorities for us. It's also fantastic to know that our housekeeping team exceeded your expectations with clean and inviting rooms. They take tremendous pride in their work, and your recognition truly means the world to them.Our staff will be especially pleased to hear your kind words about their friendly and accommodating service. Creating a welcoming atmosphere where every guest feels valued is at the heart of what we do, and it's incredibly rewarding to know we succeeded in making your experience memorable.Your recommendation to other travelers is the highest compliment we could receive, and we're so grateful that you're willing to share your positive experience with others. Guest reviews like yours help fellow travelers make informed decisions and inspire our entire team to continue delivering exceptional service.Thank you for choosing Surestay Groves, and we would be honored to welcome you back anytime you're traveling through our area. We look forward to providing you with another outstanding experience!Warm regards,Surestay Groves Management
2.0分
其他
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Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.
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酒店回复: Hi Nicole,Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations, and we take your concerns very seriously.We are genuinely sorry about the issues you experienced, including the wet floors, bathroom odor, breakfast service problems, Wi-Fi connectivity issues, and noise disturbances. These conditions clearly fall short of the standards we strive to maintain, and we understand how uncomfortable this must have made your stay.Your feedback is invaluable in helping us identify areas that need immediate attention. We are addressing each of the issues you've mentioned:Working with our maintenance team to resolve the humidity and AC concernsImplementing additional housekeeping protocols for thorough cleaningReviewing our breakfast service standards and equipment availabilityInvestigating our Wi-Fi infrastructureExamining soundproofing solutions for guest roomsWe would welcome the opportunity to discuss your experience further and make things right. Please feel free to contact us directly so we can address your concerns properly.Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the chance to provide you with a much better experience in the future.Sincerely,Management- Surestay by BW
5.0分
其他
Easy check in, quiet, clean room, felt safe, plenty of parking.
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酒店回复: Hi Alfonso, Thank you so much for the perfect 10/10 rating! We're absolutely thrilled that you had such an outstanding experience at Surestay Groves. We're delighted to hear that our rooms met your expectations for cleanliness and safety – these are two of our highest priorities, and it's incredibly rewarding to know that our efforts made a positive impact on your stay. Our housekeeping and maintenance teams work diligently every day to ensure every guest feels secure and comfortable, and your recognition of their hard work means the world to them. A perfect score is the ultimate compliment, and we're honored that you chose to stay with us. Your feedback motivates our entire team to continue maintaining the high standards that earned us your trust and confidence. Thank you again for your wonderful review and for choosing Surestay Groves. We would love to welcome you back anytime and provide you with the same exceptional experience! Warm regards, Surestay Groves Management
5.0分
其他
There wasn’t much of a breakfast because it was very limited
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酒店回复: Hi Sean, Thank you so much for the perfect 10/10 rating! We're absolutely thrilled that you had such an outstanding experience at Surestay Groves. We're delighted to hear that our rooms met your expectations for cleanliness and safety – these are two of our highest priorities, and it's incredibly rewarding to know that our efforts made a positive impact on your stay. Our housekeeping and maintenance teams work diligently every day to ensure every guest feels secure and comfortable, and your recognition of their hard work means the world to them. A perfect score is the ultimate compliment, and we're honored that you chose to stay with us. Your feedback motivates our entire team to continue maintaining the high standards that earned us your trust and confidence. Thank you again for your wonderful review and for choosing Surestay Groves. We would love to welcome you back anytime and provide you with the same exceptional experience! Warm regards, Surestay Groves Management
5.0分
其他
Although our room wasn't ready at check in the staff was attentive and the room was very clean.
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酒店回复: Dear Pedro,Thank you for taking the time to leave us a perfect 10/10 review! We are absolutely thrilled that your stay with us exceeded your expectations. Your satisfaction is our greatest reward, and we're delighted that you enjoyed all aspects of your experience with us. Our team works diligently to ensure each guest feels welcome and comfortable, and it's wonderful to know that our efforts contributed to your exceptional stay. We genuinely appreciate your kind feedback and look forward to welcoming you back in the future. Your recommendation means the world to us and inspires our team to continue providing the highest level of service. Until your next visit, we wish you safe and happy travels! Warm regards,
3.0分
其他
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Check in was quick and easy. Staff very professional. Cleanliness of the hotel over all was very good. The room was nice except for a few flaws. The shelf over the desk was falling off the wall. The bathroom door would not shut. The air conditioner probably needed to be cleaned. There was a Musky smell in the air. The worst part of the room was the mattress. My husband had to sleep caddy corner in the bed because of the humongous dip, almost like a hole in the mattress.
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酒店回复: Dear Dana,Thank you for taking the time to share your detailed feedback about your recent stay with us. We're pleased that you found our check-in process smooth, our staff professional, and the overall cleanliness of the hotel to your satisfaction.However, we sincerely apologize for the maintenance issues you encountered in your room. The problems you've described - the loose shelf, malfunctioning bathroom door, air conditioner concerns, musty odor, and especially the unacceptable mattress condition - are not reflective of the standards we strive to maintain. I want to mention that we have all rooms with full renovation and brand new mattresses though.Your feedback has been immediately shared with our maintenance and housekeeping teams. We are addressing each issue you mentioned, including replacing the mattress and conducting a thorough inspection of similar rooms to prevent other guests from experiencing these problems.We deeply regret that these issues impacted your comfort during your stay. If you're willing to give us another opportunity, we would be honored to provide you with a properly maintained room that meets our quality standards.Thank you for bringing these concerns to our attention. Your feedback helps us improve and ensure better experiences for all our guests.Sincerely,
5.0分
其他
Like its proximity to stores and restaurant will come again
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酒店回复: Thank you so much for the wonderful 10/10 review! We're thrilled that you enjoyed the convenient location with easy access to stores and restaurants. It's fantastic to know that our proximity to local amenities made your stay more enjoyable and convenient.We absolutely can't wait to welcome you back on your next visit! Your kind words mean the world to us, and we'll continue working hard to ensure every stay exceeds your expectations.Thank you for choosing to stay with us, and we look forward to hosting you again soon!Warm regards,
非常干净、安静、安全
非常好的选择，价格和设施。
好的
Parking was good and well lit. Rooms were very clean and inviting. Staff was very friendly and accommodating. Overall, a very pleasant stay and wouldn't hesitate to recommend them to other travelers.
Floors were wet in my room and stayed that way cause of AC and maybe humidity. Bathroom smelt like urine. Breakfast was minimal and noticed no silverware or plates/bowls. Wi-Fi signal shotty. Heard noise from hallway since door had a gap at bottom. Pictures looked nice but definitely did not feel comfortable.
Easy check in, quiet, clean room, felt safe, plenty of parking.
There wasn’t much of a breakfast because it was very limited
Although our room wasn't ready at check in the staff was attentive and the room was very clean.
Check in was quick and easy. Staff very professional. Cleanliness of the hotel over all was very good. The room was nice except for a few flaws. The shelf over the desk was falling off the wall. The bathroom door would not shut. The air conditioner probably needed to be cleaned. There was a Musky smell in the air. The worst part of the room was the mattress. My husband had to sleep caddy corner in the bed because of the humongous dip, almost like a hole in the mattress.
Like its proximity to stores and restaurant will come again