The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging.
Mould on the ceilings.
Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell.
Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product.
We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in.
Bathroom:
No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period.
Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic.
Shower heads tarnished and worn.
Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean.
Tap and tile it was attached to coming loose off the bath.
Loo roll holder hanging off walls, deteriorated chrome.
Windowframes dirty. looked like they needed a paint/good clean.
Grout missing around sink mirror.
Towel rail didn’t work.
The room:
Bedside light didn’t work on one side.
Cold. We were cold. Only small heater, not enough.
Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad.
Staff apologetic but Manager refused a refund, despite all of this documented.
Bed was comfy. Room was quiet. Breakfast mediocre.
A copy of Wallpaper mag in the room felt like a joke at our expense.
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酒店回复: Dear Rachel,Thank you for taking the time to share your experience at Montigo Resorts Somerset at Charlton House. We sincerely regret that your stay did not meet your expectations, particularly regarding the suite's condition and overall maintenance. Your feedback regarding cleanliness, the state of the bathroom fixtures, and the amenities has been noted. We understand how important these aspects are to our guests and will ensure that your comments are shared with the appropriate departments for future consideration.We are pleased to hear that you found the bed comfortable and the room quiet. However, we apologize for any discomfort you experienced due to the temperature and the issues with the bedside light. Our team strives to provide a pleasant experience, and we regret that we fell short during your visit. We appreciate your understanding of our policies in regards to refunds, as they are designed to ensure fairness to all guests.Thank you once again for your feedback. We hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future.Best regards,Montigo Resorts Somerset at Charlton House
5.0分
其他
Spa facilities and staff were excellent. Comfortable accommodation
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酒店回复: Dear Oluwatosin,Thank you for your kind words regarding our spa facilities and staff. We are delighted to hear that you found your accommodation comfortable. Your feedback is valued, and we hope to welcome you back for another wonderful stay in the future.Best regards,Montigo Resorts Somerset at Charlton House
4.0分
其他
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Nice short break
1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong.
Staff were friendly
Food was good
Rooms were very nice
Spa was lovely & relaxing
A lovely short break away
Will stay again
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酒店回复: Dear Guest,Thank you for taking the time to share your review of Montigo Resorts Somerset, at Charlton House. We’re so pleased you enjoyed the very nice rooms, friendly staff and food! We are equally grateful for your comments on where we might improve. Guest feedback such as yours helps us to continually enhance the experience we offer. We look forward to welcoming you back again soon.Kind regards,Montigo Resorts Somerset, at Charlton House
5.0分
其他
Montego was Magnificent
I loved our night here and so wish we had booked a night after Glastonbury to recover.
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酒店回复: Dear Guest,We’re thrilled to receive your glowing feedback - thank you for taking the time to share it. It’s a joy to hear that your experience at Montigo Resorts Somerset, at Charlton House was everything you hoped for! We’ll be sure to share your kind comments with the team, and we look forward to welcoming you back again very soon.Kind regards,Montigo Resorts Somerset, at Charlton House
2.0分
其他
Alarm went off at 5:30 in the morning outside our
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酒店回复: Dear Ian,Thank you for sharing your experience with us. I sincerely apologize for the disturbance caused by the alarm in the early hours. We understand how important a peaceful stay is, and we appreciate your feedback regarding this inconvenience.Goodbye,Montigo Resorts Somerset at Charlton House
5.0分
其他
All facilities so accessable. Clean and warm.
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酒店回复: Dear Philip,Thank you for your kind words about our accessible facilities and the cleanliness of our establishment. We are delighted to hear that you had a warm and pleasant experience during your stay. Your feedback is greatly appreciated.Goodbye, Montigo Resorts Somerset at Charlton House
5.0分
其他
For a last minute replacement very nice, staff very frendly and easy to talk to.
位置不错，酒店很老，很漂亮。房间不错。水疗和健身房都不错。入住手续有点慢，而且我们到达时除了常规费用外还得付押金。入住和早餐还有待改进。
简直不敢相信，入住水疗酒店套房居然要我们每人支付30英镑使用水疗池？！以后再也不会去了！！！
服务不稳定，最糟糕的是热水时有时无，甚至根本没有热水，这可是相当基本的服务啊！
The ‘suite’ was one of the worst I’ve ever stayed in, for the money they were charging.
Mould on the ceilings.
Room didn’t smell fresh. Towels smelled odd, a bit off like washed without a decent detergent. Clean but weird smell.
Elemis products? Didn’t smell or have quality of Elemis. I’m guessing refilled with other product.
We were in a ‘suite’ which was large but definitely the worst ‘suite’ I have ever staying in.
Bathroom:
No grout between a lot of floor tiles suggesting extreme wearing and no maintenance over a long period.
Shower head hanging off the wall at an angle, patched up unsuccessfully with mastic.
Shower heads tarnished and worn.
Weird bath/double shower, unsafe to get in and out of. Had to step over a wall to get in. we wiped loo tool in the corners and they picked up black scum. Very unclean.
Tap and tile it was attached to coming loose off the bath.
Loo roll holder hanging off walls, deteriorated chrome.
Windowframes dirty. looked like they needed a paint/good clean.
Grout missing around sink mirror.
Towel rail didn’t work.
The room:
Bedside light didn’t work on one side.
Cold. We were cold. Only small heater, not enough.
Stayed only 1 night then checked out, it was unsatisfactory. Can’t comment on other rooms standard but the ‘suite’ was bad.
Staff apologetic but Manager refused a refund, despite all of this documented.
Bed was comfy. Room was quiet. Breakfast mediocre.
A copy of Wallpaper mag in the room felt like a joke at our expense.
Spa facilities and staff were excellent. Comfortable accommodation
Nice short break
1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong.
Staff were friendly
Food was good
Rooms were very nice
Spa was lovely & relaxing
A lovely short break away
Will stay again
Montego was Magnificent
I loved our night here and so wish we had booked a night after Glastonbury to recover.
Alarm went off at 5:30 in the morning outside our
All facilities so accessable. Clean and warm.
For a last minute replacement very nice, staff very frendly and easy to talk to.