I've stayed in some low-rent motels and cheaper hotels, but usually have a pretty good experience. I don't mind if things are not the most expensive crystal glass, and marble floors. But I do expect cleanliness, and this place does not have it. I didn't feel like any part of the property that I walked through had actually been cleaned by a human being, ever. There was a wretched smell in the hallway outside my room that persisted all weekend. The carpet in that hallway was the dirtiest thing I've ever seen, and the room itself clearly had not been cleaned in quite a while. There was a handful of someone's hair caught up in the hook on the bathroom door. The curtain pole in the shower kept FALLING OFF. This was a bad time, don't stay here.
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酒店回复: Dear Paul,Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the issues you encountered during your stay. We understand how important cleanliness and comfort are, and it is clear that we did not meet those expectations.Your comments regarding the condition of the hallway, the odor, the carpet, and the cleanliness of your room are very concerning. This is not the experience we aim to provide, and we sincerely apologize for the discomfort this caused. We have already shared your feedback with our housekeeping and maintenance teams so these matters can be addressed immediately.We also appreciate you mentioning the shower curtain pole and the cleanliness concerns in the bathroom. These are issues that should have been caught and resolved before your arrival, and we will be reviewing our inspection procedures to prevent this from happening again.Thank you again for bringing this to our attention. Your feedback helps us improve, and we are committed to making the necessary changes. We hope you will consider giving us another opportunity in the future to provide you with a much better experience.Warm regards,Travelodge Management Team
4.0分
其他
The staff is amazing, the rooms were quite ruff though. Beds were clean but floor was sticky, microwave didn't work, iron board was broken
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酒店回复: Dear Scott,Thank you for choosing Travelodge and for taking the time to share your feedback with us. We’re very pleased to hear that you found our staff amazing — we truly appreciate that.We’re sorry to learn that aspects of your room did not meet expectations. The issues you mentioned regarding the floor, microwave, and ironing board are certainly not up to our standards. Please be assured that we have shared your comments with our housekeeping and maintenance teams so these concerns can be addressed promptly.Your comfort is important to us, and we hope to have the opportunity to welcome you back for a much improved stay.Warm regards,Travelodge Management Team
1.0分
情侣出游
Bugs in the room. No one at the front desk and they tried to charge my card 3 times the price of the room.
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酒店回复: Dear Kyle,Thank you for taking the time to share your experience with us. We are very sorry to hear about the issues you encountered during your stay. Your concerns regarding pests, front desk availability, and the billing confusion are serious, and we sincerely apologize for the inconvenience and frustration this caused.Please know that we are investigating these matters with our housekeeping, front desk, and accounting teams to ensure they are addressed immediately. This is not the level of service we strive to provide, and we appreciate you bringing these issues to our attention.We would welcome the opportunity to speak with you directly so we can look into the billing concern and work toward a resolution. If you’re willing, please contact our management team at your convenience.Thank you again for your feedback. It helps us improve, and we hope to have the chance to provide you with a much better experience in the future.Warm regards,Travelodge Management Team
1.0分
其他
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The room was incredible dirty. The hallways to the room were filled with bad dirt and filth- they had never been vacuumed in weeks, let alone months. The room had big spots on the uneven floors, mold behind the lights, which were damaged. I have photos. Do Not Stay Here! We were afraid for our lives! The worst stay of our lives!
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酒店回复: Dear Linda,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how upsetting this must have been. What you described is far below the standards we aim to provide for our guests.Please know that we take your comments seriously. We have shared your concerns with our housekeeping and maintenance teams for immediate review, and we will be conducting a thorough inspection to ensure that the issues you mentioned are addressed promptly.While we cannot change your past experience, we would appreciate the opportunity to speak with you directly so we can better understand what happened and work toward a resolution. If you’re willing, please contact our management team at your convenience.Thank you again for bringing this to our attention. Your feedback is important, and we are committed to improving the guest experience.Warm regards,Travelodge Management Team
1.0分
其他
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They over charged my card I paid online when I got there they told me they needed to put a card on file for insurance purpose they charged my card 87.60 and never returned the funds.. never again
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酒店回复: Dear Reyes,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused regarding the charge on your card. The amount was mistakenly processed, and we have already issued a refund to your card for the overcharge.Please allow up to 7 business days for the refund to appear on your account, depending on your bank’s processing times. We truly regret the confusion and inconvenience this caused during your stay.Thank you for bringing this to our attention, and we appreciate your patience while the refund is processed.Warm regards,Travelodge Management Team
3.0分
家庭亲子
The hotel was not clean. Lock on door busted. Housekeeping not doing good job. Broken down inside and out. Won't stay again.
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酒店回复: Dear Robin,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations, particularly regarding cleanliness, the condition of the door lock, and the upkeep of the property. This is not the level of experience we want our guests to have.Your comments have been shared with our housekeeping and maintenance teams so the issues you mentioned can be addressed promptly. Guest safety and comfort are our priorities, and we will be reviewing our procedures to prevent similar concerns in the future.We appreciate you bringing these matters to our attention, as feedback like yours helps us make improvements where they are most needed.Thank you again for your review. Although we understand your decision, we hope you might consider giving us another opportunity to provide you with a better experience.Warm regards,Travelodge Management Team
这是我住过的最脏、最破旧的地方。太恶心了，我穿着衣服睡觉，这样就不用床单了。地毯太恶心了，我穿着鞋。浴室的墙上到处都是污渍。如果我没来得太晚，我早就离开了。
房间很脏，而且有股烟味，尽管我们被告知这是一间无烟房。我因为过敏而无法呼吸。我们 15 分钟后就退房了，但他们不退还我们的钱。
在办理入住手续时被告知我们不需要后走廊门的钥匙。“只要摇一摇它就可以打开”没有任何便利设施，不是每个自动售货机都有。
这个地方太恶心了。而且人们很粗鲁。我们房间的门几乎没有锁。
I've stayed in some low-rent motels and cheaper hotels, but usually have a pretty good experience. I don't mind if things are not the most expensive crystal glass, and marble floors. But I do expect cleanliness, and this place does not have it. I didn't feel like any part of the property that I walked through had actually been cleaned by a human being, ever. There was a wretched smell in the hallway outside my room that persisted all weekend. The carpet in that hallway was the dirtiest thing I've ever seen, and the room itself clearly had not been cleaned in quite a while. There was a handful of someone's hair caught up in the hook on the bathroom door. The curtain pole in the shower kept FALLING OFF. This was a bad time, don't stay here.
The staff is amazing, the rooms were quite ruff though. Beds were clean but floor was sticky, microwave didn't work, iron board was broken
Bugs in the room. No one at the front desk and they tried to charge my card 3 times the price of the room.
The room was incredible dirty. The hallways to the room were filled with bad dirt and filth- they had never been vacuumed in weeks, let alone months. The room had big spots on the uneven floors, mold behind the lights, which were damaged. I have photos. Do Not Stay Here! We were afraid for our lives! The worst stay of our lives!
They over charged my card I paid online when I got there they told me they needed to put a card on file for insurance purpose they charged my card 87.60 and never returned the funds.. never again
The hotel was not clean. Lock on door busted. Housekeeping not doing good job. Broken down inside and out. Won't stay again.