The people working there were very nice, helpful and cordial. I saw they had new queen beds in boxes and I wish I’d been able to sleep On one as the bed was mushy. It was fair and that’s about it. I wouldn’t go back.
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酒店回复: Dear Pamela,Thank you for sharing your feedback. We’re glad to hear that our team was helpful and cordial during your stay—our staff takes pride in providing great service.We appreciate your comments regarding the bed. We are in the process of upgrading our rooms with new queen beds, and we hope to have them installed soon so that all our guests can enjoy a more comfortable sleep.We understand that your stay was just “fair,” and we apologize that we did not fully meet your expectations. Your feedback is important as it helps us improve the guest experience.Thank you again for choosing Travelodge. We hope you might consider staying with us in the future to experience the improvements firsthand.Warm regards,Travelodge Management Team
1.0分
家庭亲子
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The property was dirty and cluttered in the lobby. Carpets were black. The room itself was dirty, dusty, sheets not clean, stains on the walls, the AC unit was molded. The tub wasn’t clean, it had a ring around it. The toilet paper was previously wet and left out to dry. The whole stay was a disaster
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酒店回复: Dear Martha,Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet expectations. The cleanliness issues you described in both the lobby and your room are unacceptable, and we sincerely apologize for the discomfort and frustration this caused.Your feedback has been shared with our housekeeping and maintenance teams so that these concerns can be addressed immediately. Ensuring a clean and safe environment for our guests is our top priority, and we are taking steps to prevent situations like this in the future.While we cannot undo your experience, we would appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. Please contact our management team at your convenience.Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we hope to have the chance to provide a much better experience in the future.Warm regards,Travelodge Management Team
1.0分
情侣出游
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We arrived over an hour after check in time and they seemed surprised. The room was not ready, we had to wait an extra 30 mins. The whole place was sad and dirty; even after “cleaning” our room there was a pee smell in the bathroom and no sweeping had been done. Cigarette burns on the blanket. The carpet to the second floor looked like it was put in around 1970 and it was filthy.
Staff was nice, but the facility was disgusting.
2.0分
其他
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Cleanliness
Cleanliness was terrible….. before you walk in and when you walk in the room
Doesnt look like like anyones put effort in to cleaning
Unexpected charges after i already paid for the room thankfully i noticed called the front and got the money put back on my card
For $117 dollar is was a terrible terrible room broken furniture visibly dirty as well
1.0分
商务出差
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It was dirty and the room smelled like ****. Electric sockets were loose and wires hanging out of them. Stains on the walls and the hallways smelled like urine. I will never again stay at this hotel.
4.0分
家庭亲子
Very convenient location, easy in and out check in process, room was very economical price.
这是我住过的最脏、最破旧的地方。太恶心了，我穿着衣服睡觉，这样就不用床单了。地毯太恶心了，我穿着鞋。浴室的墙上到处都是污渍。如果我没来得太晚，我早就离开了。
房间很脏，而且有股烟味，尽管我们被告知这是一间无烟房。我因为过敏而无法呼吸。我们 15 分钟后就退房了，但他们不退还我们的钱。
在办理入住手续时被告知我们不需要后走廊门的钥匙。“只要摇一摇它就可以打开”没有任何便利设施，不是每个自动售货机都有。
这个地方太恶心了。而且人们很粗鲁。我们房间的门几乎没有锁。
An OK experience
The people working there were very nice, helpful and cordial. I saw they had new queen beds in boxes and I wish I’d been able to sleep On one as the bed was mushy. It was fair and that’s about it. I wouldn’t go back.
The property was dirty and cluttered in the lobby. Carpets were black. The room itself was dirty, dusty, sheets not clean, stains on the walls, the AC unit was molded. The tub wasn’t clean, it had a ring around it. The toilet paper was previously wet and left out to dry. The whole stay was a disaster
We arrived over an hour after check in time and they seemed surprised. The room was not ready, we had to wait an extra 30 mins. The whole place was sad and dirty; even after “cleaning” our room there was a pee smell in the bathroom and no sweeping had been done. Cigarette burns on the blanket. The carpet to the second floor looked like it was put in around 1970 and it was filthy.
Staff was nice, but the facility was disgusting.
Cleanliness
Cleanliness was terrible….. before you walk in and when you walk in the room
Doesnt look like like anyones put effort in to cleaning
Unexpected charges after i already paid for the room thankfully i noticed called the front and got the money put back on my card
For $117 dollar is was a terrible terrible room broken furniture visibly dirty as well
It was dirty and the room smelled like ****. Electric sockets were loose and wires hanging out of them. Stains on the walls and the hallways smelled like urine. I will never again stay at this hotel.
Very convenient location, easy in and out check in process, room was very economical price.