酒店回复: Dear Clint,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
3.0分
其他
展开
It was functional, and convenient to get to, check-in was fast. The down side is that my room clearly had a previous mold problem that they had just painted over, pretty unsettling.
展开
酒店回复: Dear Jonathan,Thank you for sharing your feedback. We’re glad to hear that check-in was quick and our location convenient. However, we sincerely apologize for the concerns you noticed regarding your room. Guest safety and comfort are our top priorities, and we have shared your comments with our maintenance team to ensure any underlying issues are properly addressed. We appreciate your input and hope to have the opportunity to provide you with a fully comfortable stay in the future.Sincerely,Management Team
1.0分
商务出差
展开
Dirty bedsheets we changed the rooms twice & gave
Us dirty bedsheets & when we showed the manager the poor condition she chose to use slurs & chased us out of the premises & called the police
展开
酒店回复: Dear Luyombo,We sincerely apologize for the experience you described. The condition of the rooms and bedding you encountered is unacceptable, and we take such matters very seriously. Guest safety and respect are our highest priorities, and the behavior you reported does not reflect our standards. We are reviewing this incident internally to ensure appropriate action is taken.Sincerely,Management Team
3.0分
其他
Had to ring the bell to check in 4 times from outside since i arrived late. Room was spacious but smelled damp.
展开
酒店回复: Dear Conor,Thank you for sharing your feedback. We apologize for the difficulty you experienced during check-in and for the damp smell in your room. Your comments have been shared with our front desk and maintenance teams to ensure a smoother experience and improved room conditions for future guests. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better stay next time.Sincerely,Management Team
3.0分
其他
展开
Hotel stay
The first frame I was in had mold in it. They sent me to another room in the bathroom toilet paper holder was laying on the floor I would suggest somebody to go check that out since it’s a franchise they’re not up to standard
展开
酒店回复: Dear Alan,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered with both rooms during your stay. This is not the standard of quality or comfort we aim to provide, and we regret the inconvenience it caused. Your feedback regarding the mold and bathroom fixture has been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly. We truly value your comments as they help us improve, and we hope you will consider giving us another opportunity to provide you with a better stay in the future.Sincerely,Management Team
1.0分
情侣出游
展开
Okay so when first got to our room the bed sheeting were dirty they had some type of yellow stains on the bed and pillowcases. We then requested a new room the second room also had yellow stains on the bed sheets. We ended up going to walmart and getting bed sheets so we could sleep for the night. The power went out twice that night. Yes for the whole room we had no power. Then the room smelled of mildew. My boyfriend had to get Lysol from walmart as well. We never had our room cleaned for those two days. All the trash we had was piled in a corner and never picked up. We never got any new towels or rags. The wifi didn’t work at all. We tried to login in several times with the code that was given to us. Once the code was entered the wifi basically just said it wasn’t on. The outside is covered in cigarettes and reeks of smoke. The breakfast area is non-exist and is a little corner in the front office. Please don’t let these good reviews fool you. This place is bottom of the barrel.
展开
酒店回复: Dear Alexis,Thank you for taking the time to share your experience with us. We are truly sorry for the multiple issues you encountered during your stay, from the condition of the bedding and room odor to the power outages, housekeeping service, Wi-Fi, and the condition of our common areas. What you described falls far below the standards we expect to deliver, and we deeply regret the inconvenience and discomfort this caused you. Please know that your concerns have been shared with our housekeeping, maintenance, and management teams so that immediate corrective action can be taken. Your feedback is very important to us, and we will use it to improve both our service and facilities. We understand your disappointment and apologize that your stay did not reflect the positive experiences we want our guests to have.Sincerely,Management Team
2.0分
商务出差
展开
The room was not clean, there was mold growing on the ceiling of the room from the restroom all the way to the front of the room. Mold on the walls of the cupboard near the microwave. Mold in almost all the grout lines of the showers and the shower curtain. The room smelled very damp, humid, and like mold. The counter of the sink still had hair around the faucet. The room floors were sticky and did not feel clean. This room needs to be thoroughly cleaned and sanitized. Rust was growing on metallic surfaces like the ironing board and the screws and nails in the room. There is a clear sign of humidity in the room that needs to be addressed. No Hotel or Motel should have visible mold growing throughout the whole Bathroom & Guestroom.
展开
酒店回复: Dear Rohit,Thank you for taking the time to provide such detailed feedback. We are truly sorry to hear about the condition of your room and the cleanliness issues you described. The presence of mold, dampness, and other maintenance concerns is unacceptable and far below the standards we strive to uphold. Please know that your comments have been taken very seriously and have been shared with both our housekeeping and maintenance teams so these issues can be addressed immediately. We sincerely regret the discomfort and inconvenience this caused during your stay. Your feedback is invaluable in helping us improve, and we hope you might consider giving us another opportunity in the future to provide you with a clean, comfortable, and pleasant experience.Sincerely,Management Team
3.0分
其他
The TV was unplugged in our room. Bathroom fixture where the toilet paper hung was laying in the ground. There was absolutely NO hot water to take showers.
展开
酒店回复: Dear Michele,Thank you for sharing your experience with us. We sincerely apologize for the maintenance issues you encountered in your room, including the television, bathroom fixture, and lack of hot water. This is not the level of comfort or quality we want our guests to experience. Your feedback has been shared with our maintenance team so these concerns can be addressed promptly. We truly regret the inconvenience this caused during your stay and appreciate you bringing it to our attention. We hope you will consider giving us another opportunity to provide you with a much more enjoyable stay in the future.Best Regards,Management Team
4.0分
其他
展开
The overall stay was good. The only problem I had was, I couldn't flush the toilet. There was no handle to flush, so I had to raise the top and stick my hand in the water to flush it
展开
酒店回复: Dear Charrell,Thank you for your feedback. We’re glad to hear your overall stay was good, though we sincerely apologize for the inconvenience with the toilet. Your comments have been shared with our maintenance team to ensure this is resolved promptly.Best Regards,Management Team
工作人员很友好，早餐也不错，但我们房间闻起来有一股难闻的潮湿霉味，就像地下室一样，床也硬得像块石头。床单上还有污渍，马桶上也有头发。清洁方面肯定需要改进。
好的
It was functional, and convenient to get to, check-in was fast. The down side is that my room clearly had a previous mold problem that they had just painted over, pretty unsettling.
Dirty bedsheets we changed the rooms twice & gave
Us dirty bedsheets & when we showed the manager the poor condition she chose to use slurs & chased us out of the premises & called the police
Had to ring the bell to check in 4 times from outside since i arrived late. Room was spacious but smelled damp.
Hotel stay
The first frame I was in had mold in it. They sent me to another room in the bathroom toilet paper holder was laying on the floor I would suggest somebody to go check that out since it’s a franchise they’re not up to standard
Okay so when first got to our room the bed sheeting were dirty they had some type of yellow stains on the bed and pillowcases. We then requested a new room the second room also had yellow stains on the bed sheets. We ended up going to walmart and getting bed sheets so we could sleep for the night. The power went out twice that night. Yes for the whole room we had no power. Then the room smelled of mildew. My boyfriend had to get Lysol from walmart as well. We never had our room cleaned for those two days. All the trash we had was piled in a corner and never picked up. We never got any new towels or rags. The wifi didn’t work at all. We tried to login in several times with the code that was given to us. Once the code was entered the wifi basically just said it wasn’t on. The outside is covered in cigarettes and reeks of smoke. The breakfast area is non-exist and is a little corner in the front office. Please don’t let these good reviews fool you. This place is bottom of the barrel.
The room was not clean, there was mold growing on the ceiling of the room from the restroom all the way to the front of the room. Mold on the walls of the cupboard near the microwave. Mold in almost all the grout lines of the showers and the shower curtain. The room smelled very damp, humid, and like mold. The counter of the sink still had hair around the faucet. The room floors were sticky and did not feel clean. This room needs to be thoroughly cleaned and sanitized. Rust was growing on metallic surfaces like the ironing board and the screws and nails in the room. There is a clear sign of humidity in the room that needs to be addressed. No Hotel or Motel should have visible mold growing throughout the whole Bathroom & Guestroom.
The TV was unplugged in our room. Bathroom fixture where the toilet paper hung was laying in the ground. There was absolutely NO hot water to take showers.
The overall stay was good. The only problem I had was, I couldn't flush the toilet. There was no handle to flush, so I had to raise the top and stick my hand in the water to flush it