酒店回复: Dear Clint,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
1.0分
家庭亲子
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The hotel was dirty. Floors were dirty. Bathroom was still dirty. The microwave was dirty .. all they did was make up the beds. It was awful and my family couldn’t wait to get out of there.
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酒店回复: Dear Guest,We are very sorry to hear about the condition of your room and that it did not meet your expectations. Cleanliness is a top priority for us, and we regret that your experience fell short of our standards. Your feedback will be shared with our team to ensure improvements are made for future guests.Sincerely,Management Team
4.0分
其他
It is a very clean and comfortable room. There was no coffee maker in the room was something that would be very welcome by customers.
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酒店回复: Dear Larry,Thank you for your kind words about the cleanliness and comfort of the room. We appreciate you pointing out the missing coffee maker, and we will certainly review this to ensure better convenience for future stays.Best regards,Management Team.
1.0分
家庭亲子
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I checked in for two nights and left to go shopping. Came back later and as I sat down on the bed, I saw a bug. I googled it, and it showed to be a bed bug. I took the bug to office and showed the man, he acknowledged it was bed bug. Wanted to move me to another room. I refused and asked for full refund. He would only refund one night as I had been checked in for three hours, even though room was not used in any way. Terrible customer service and disgusting room. I looked in cracks around mattress and there were more bugs. Room 123 in Palestine, TX. I shall contact Wyndham and ******* also, and will also be in contact with Health Department of Palestine.
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酒店回复: Dear Tammy,We’re very sorry to hear about your experience. We take reports of pests extremely seriously, and our pest control service has been notified to conduct a full inspection and treatment of the room you mentioned. We sincerely apologize for the inconvenience and the disappointment with how your concern was handled. Your feedback is invaluable in helping us uphold higher standards of cleanliness and service.Sincerely,Management Team
1.0分
家庭亲子
Upon arrival it was discovered there were bed bugs on the rooms wexhad rented and theyvwould not cancel with a refund.
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酒店回复: Dear Cindy,We’re truly sorry to hear about your experience. We take any mention of bed bugs very seriously and have a professional pest control company investigate and treat immediately when such reports are made. We apologize for the inconvenience and frustration you encountered and appreciate you bringing this matter to our attention so corrective action can be taken.Sincerely,Management Team
4.0分
家庭亲子
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The staff was very helpful and friendly. We did have a problem with out first room of not having the bed made,or towels in the room. When we got the second room, the keys didn't work, so they had to come and open it for us.
At breakfast, there wasn't milk for the cereal, and the yogurt machine did not keep the yogurt cold and was not edible.
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酒店回复: Dear Alan,Thank you for your feedback. We’re glad to know you found our staff helpful and friendly, though we’re sorry for the inconvenience you faced with your room and breakfast. Your comments will be reviewed with our team to improve preparation and quality control for future guests.Sincerely,Management Team
2.0分
商务出差
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Property seems to be going downhill with poor maintenance. Been staying here every fall a few years now and just gets worse and worse. Tighten the tables up so they arent a wobbly mess. Separate the smoking/non smoking rooms. Throw away expired breakfast foods. Fix broken bathroom shelves. This used to be a clean low cost option in palestine.
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酒店回复: Dear Nathan,We’re sorry to hear that your recent stays did not meet the standards you’ve come to expect. We take your comments seriously, as regular maintenance, clear room distinctions, and fresh amenities are priorities, and your feedback helps us address areas that need immediate attention. We appreciate your continued patronage over the years and the time you took to share these observations.Sincerely, Management Team
5.0分
其他
Great!
It was so nice and clean. Bed was comfortable .
Nice little care to eat breakfast and coffee.
Reasonable. Staff friendly.
Will definitely stay again!
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酒店回复: Dear Terri,Thank you for your wonderful review! We’re delighted to hear you enjoyed a clean, comfortable stay and appreciated the breakfast, friendly staff, and great value. We look forward to welcoming you again soon.Best regards,Management Team
2.0分
其他
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Our bedding didn't seem to be changed or cleaned. Like they just remaid the beds after someone was here. The cleanliness is something to be desired. The walls doors floor everything is dirty grime on them. We had cockroach and ants in our room. Front lobby was not friendly apon arrive. Hardly said one word to me. Hospitality was lacking here. The breakfast was not appealing. The yogurt had a weird taste like it had been sitting out. they had a basket of old fruit left out to offer guests. So the only safe option we had to eat was dry cereal. I would not recommend anyone to stay here
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酒店回复: Dear Angellynn,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness, hospitality, and food quality are very important to us, and your comments will be reviewed closely with our housekeeping, front desk, and breakfast teams to ensure these concerns are properly addressed.Sincerely,Management Team
工作人员很友好，早餐也不错，但我们房间闻起来有一股难闻的潮湿霉味，就像地下室一样，床也硬得像块石头。床单上还有污渍，马桶上也有头发。清洁方面肯定需要改进。
好的
The hotel was dirty. Floors were dirty. Bathroom was still dirty. The microwave was dirty .. all they did was make up the beds. It was awful and my family couldn’t wait to get out of there.
It is a very clean and comfortable room. There was no coffee maker in the room was something that would be very welcome by customers.
I checked in for two nights and left to go shopping. Came back later and as I sat down on the bed, I saw a bug. I googled it, and it showed to be a bed bug. I took the bug to office and showed the man, he acknowledged it was bed bug. Wanted to move me to another room. I refused and asked for full refund. He would only refund one night as I had been checked in for three hours, even though room was not used in any way. Terrible customer service and disgusting room. I looked in cracks around mattress and there were more bugs. Room 123 in Palestine, TX. I shall contact Wyndham and ******* also, and will also be in contact with Health Department of Palestine.
Upon arrival it was discovered there were bed bugs on the rooms wexhad rented and theyvwould not cancel with a refund.
The staff was very helpful and friendly. We did have a problem with out first room of not having the bed made,or towels in the room. When we got the second room, the keys didn't work, so they had to come and open it for us.
At breakfast, there wasn't milk for the cereal, and the yogurt machine did not keep the yogurt cold and was not edible.
Property seems to be going downhill with poor maintenance. Been staying here every fall a few years now and just gets worse and worse. Tighten the tables up so they arent a wobbly mess. Separate the smoking/non smoking rooms. Throw away expired breakfast foods. Fix broken bathroom shelves. This used to be a clean low cost option in palestine.
Great!
It was so nice and clean. Bed was comfortable .
Nice little care to eat breakfast and coffee.
Reasonable. Staff friendly.
Will definitely stay again!
Our bedding didn't seem to be changed or cleaned. Like they just remaid the beds after someone was here. The cleanliness is something to be desired. The walls doors floor everything is dirty grime on them. We had cockroach and ants in our room. Front lobby was not friendly apon arrive. Hardly said one word to me. Hospitality was lacking here. The breakfast was not appealing. The yogurt had a weird taste like it had been sitting out. they had a basket of old fruit left out to offer guests. So the only safe option we had to eat was dry cereal. I would not recommend anyone to stay here