酒店回复: Dear nanas_wen,Thank you very much for taking the time to share your feedback following your recent stay at PARKROYAL Melbourne Airport.I’m pleased to hear that our facilities and location made your stay more convenient. We aim to provide a seamless and accessible experience for all our guests, and it’s wonderful to know we were able to meet your needs.The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
酒店回复: Dear Guest,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
酒店回复: Dear Guest,Thank you very much for posting a review following your recent stay at PARKROYAL Melbourne Airport. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport
酒店回复: Dear Yuzhihitomi,Thank you very much for taking the time to share your feedback following your recent stay at PARKROYAL Melbourne Airport.We're glad to hear you found our proximity to the terminal convenient and enjoyed aspects of your stay such as the comfortable shower and the variety on offer at breakfast. It’s also great to know our location made your early morning plans more manageable.We do appreciate your comments regarding noise and elevator access. While our double-glazed windows help reduce external sound, we understand that aircraft noise can still be noticeable at times, and we're glad your earplugs helped ensure a good night's rest. Your feedback about the lift access and signage is valuable and will be shared with the team as we continue to look for ways to improve the guest experience.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Cameron MeadGeneral ManagerPARKROYAL Melbourne Airport.
入住墨尔本机场宾乐雅酒店也太方便了！走廊桥直接连机场航站楼，赶早班机、深夜落地都超省心，租车点也离得超近。房间干净宽敞，床品很舒服，隔音做得特别好，完全听不到飞机声，睡了个安稳觉。酒店有恒温泳池和健身房，闲暇时能放松下，前台服务热情，办理入住退房都很快。早餐种类挺多，能吃到地道的澳式早点，免费WiFi网速也稳。整体体验超棒，作为机场过渡酒店真的挑不出毛病，来墨尔本转机住这儿准没错！
酒店就在墨尔本机场T2对面，下了飞机过个马路就可以到酒店大堂啦，如第二天就出发到澳大利亚的其他地方，住这个酒店就挺方便的；酒店的设施、服务就是中规中矩，没什么特色；房间比较小，住一晚还是可以的；晚上我们在酒店餐厅吃的饭，这里的汉堡还不错。
早上8点的航班，所以特地选了离航站楼最近的酒店，非常满意。
房间面积还挺大的，我们是一家三口，前台还给我们加床了，速度非常快，我们前台办理完，到房间加床都已经铺好了。
总体来说还是很好的入住体验。
房间宽敞，设施完备，服务优质，是一家值得信赖的酒店。酒店距离T2航站楼非常近，步行可走地面人行道，也可到停车场入口，坐电梯通过空中廊桥直达出发大厅。我们觉得走人行横道线挺方便的，有人指挥挺安全的。
前台团队缺乏客户服务意识，他们将糟糕的服务归咎于航班延误，这简直不可接受。尽管酒店号称提供“一键式”服务，但工作人员却拒绝帮我点送餐服务。更过分的是，值班经理 Judy 竟然错误地指责我使用了不当言语——这根本没有发生过。我的伴侣当时也在场，我们压根没说过那些话。当我要求她具体说明我说了什么时，她拒绝了，反而试图通过提供她上司的电子邮件来转移问题，似乎想淡化这件事。
当我提到我们选择这家酒店是因为它拥有五星级声誉时，她纠正我说这是一家四星级酒店——好像这就能为他们糟糕的服务开脱一样。但无论星级如何，身处酒店行业本身就意味着要提供优质服务。
尽管如此，我还是要感谢餐饮团队，他们的服务挽回了局面，并给予了真诚的道歉。他们的专业精神与前台的体验形成了鲜明对比。
从航站楼出来，可以直接推着行李车穿过人行道，非常方便。不需要任何接驳车，也不用等待。房间需要信用卡担保押金，或者在撰写此评论时，100美元现金在退房时退款更快。酒店有泳池和健身房，还附设餐厅，很便利。乐于助人的员工提供了优质的服务。
因为离机场很近，可以步行到达，考虑到第二天要赶飞机，所以选择了这家酒店。房间很棒，我很喜欢。但是，我发现冰箱里还放着前一位客人喝了一半的茶，装在马克杯里，而且酒精饮料和普通饮料也没有补齐。为了避免被误认为是我们在里面放了东西，我还特意拍了照片。
赶飞机很方便的酒店，就在t2对面，早上7点的飞机，睡这里就可以慢慢地起床，慢慢挪过去~
设施其实还不错，有浴缸，作为一个标间也不算很小。
酒店的客房还有电话叫餐服务，叫了个汉堡，居然还挺好吃的~
酒店就在墨尔本机场对面，位置是非常出色的，房间也很大很新，餐厅的出品和服务人员的态度也很好，唯一美中不足的就是前台的一个印度籍男工作人员态度很敷衍，问他怎么去到航站楼，态度很差，建议加强培训和管理。
酒店离机场确实很近很方便 问题来了 晚上此起彼伏的飞机起飞降落声音也很响 幸好我有耳塞 不然根本没法睡 酒店很大 洗澡水又热呼又舒服 早餐的面包种类多 各式法棍欧包可选 不像有些酒店只有吐司
咖啡既可以机器选择 也可以人工oder晚餐除了酒店餐厅 去机场吃饭选择种类更多
不过电梯有点饶人 从机场的天桥过来会进到一个停车楼 一楼电梯可以去G层这才能到酒店reception然后转酒店的内部电梯才能到房间 有点晕 早起办理退税从停车楼的电梯间出来左手边那个天桥更方便！