酒店回复: Dear Guest, Thank you for choosing our hotel. We look forward to welcoming you back anytime! Best regards, Tervise Paradiis Spa Hotel & Water park
4.0分
其他
原文
翻译提供方：Google
这家酒店的价格相当高，绝对不值每晚 3600 卢比。
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酒店回复: Dear Guest, Thank you for choosing our hotel. We look forward to welcoming you back anytime! Best regards, Tervise Paradiis Spa Hotel & Water park
酒店回复: Hello June. Thank you for the feedback. We are sorry that your vacation with us wasnt what you expected. We will try to clarify some aspects that you have brought up. Unfortunately, it is true that when a restaurant is full of people, there is also more noise and it's a pity you didn't find anything tasty on the breakfast menu. No one has to pay extra for a balcony in a hotel room, because all rooms have a balcony. Unfortunately, some rooms indeed have a view of the roof of the water centre. Room cleaning is tailored just for you. Our company's goal is to reduce our footprint in the tourism industry. We save nature by using less energy, water, and chemicals. Room cleaning is free and available upon request. Daily housekeeping service could be ordered from the hotel reception. You can get information about housekeeping and changing towels in the hotel rooms.We apologise for the unfortunate experience. Customer satisfaction is the goal we have always strived for. Best wishes
酒店回复: Hei Hannu, kiitos paljon vierailustanne meillä Tervise Paradiisissa ja palautteestanne. Mahtavaa, että hotelli ja aamiainen ovat olleet mieluisia. Harmi, että et löytänyt tietoa kaikista hotellin palveluista. Tietoa tarjolla olevista kylpyläpalveluista ja muista palveluista löytyy nettisivuiltamme, infoseinältä ja huoneen TV:n infokanavalta. Oikein mukavaa kevään jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,
4.0分
情侣出游
原文
翻译提供方：Google
房间很好，景色优美。
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酒店回复: Dear Guest, Thank you for choosing our hotel. We look forward to welcoming you back anytime! Best regards, Tervise Paradiis Spa Hotel & Water park
5.0分
其他
原文
翻译提供方：Google
一次成功的迷你假期
景色优美，安静，室内空气好。唯一使用的加床很差。
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酒店回复: Hello Pekka, Thank you for taking the time to leave us a 10/10 review. I am pleased to read that you had an enjoyable stay whilst staying with us. I will forward your feedback about extra bed to the head of the relevant department. We hope to welcome you back through our doors whenever your travels next bring you to Pärnu.
4.0分
情侣出游
原文
翻译提供方：Google
房间需要翻新，例如厕所门的下边缘状况不佳。
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酒店回复: Hei Anne, kiitos paljon vierailustanne meillä Tervise Paradiisissa ja palautteestanne. Lähetämme sen eteenpäin vastaavien osastojen johtajille. Oikein mukavaa kesän jatkoa ja tervetuloa uudelleen vieraaksemme.
4.0分
家庭亲子
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The location is excellent, close to the beach. The facilities though would benefit from upgrade. For example. the extra bed for a child was like an old creaky camp bed.
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酒店回复: Dear Guest, Thank you for choosing our hotel. We look forward to welcoming you back anytime! Best regards, Tervise Paradiis Spa Hotel & Water park
1.0分
其他
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A Masterclass in Incompetence and Indifference
From the moment we arrived, this hotel made it clear that customer service was an afterthought. The check-in process set the tone: they aggressively demanded our car’s *registration number* (not the license plate, as she condescendingly clarified).
Things only got worse when I attempted to redeem the prepaid massages I had already booked. Instead of verifying the reservation, the same administrator argued that I hadn’t paid and insisted I book (and pay) again with the spa. Only when I was moments away from showing my confirmation did she grudgingly retrieve the vouchers from a drawer beneath her—as if this were somehow my fault. Her dismissive "humph" and deflection ("the spa’s fault") were laughable, given this is a spa hotel run by the same company.
The true disgrace was the air conditioning debacle. After checking into a sweltering **28.9°C (84°F)** room—a dangerous temperature to remain in for extended periods—I turned the AC on and left for five hours, hoping for relief. Upon return, the room had only dropped to 25°C (77°F), still unacceptably warm. When I sought help, they responded with zero empathy, declaring there was "nothing to be done"—no technician, no manager, no solution. Her audacious response to my five-hour wait? **"Why did you wait so long?"** (Yes, really.)
A hotel that can’t manage basic customer service, honor prepaid services, or maintain safe room temperatures has no business charging guests these rates. Stay elsewhere if visiting the waterpark.
3.0分
家庭亲子
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As much as we liked the view from our room, the location of the hotel, and the included breakfasts we will likely seek another hotel should we return to the area in the future. The room was small for three adults. We had a lot of access issues with our room cards (at times they worked other times not during midday). The water park was way too crowded. We were told we would have to pay extra for the hotel’s pool access which seems ridiculous and is not made clear in the hotel’s advertisement. We were denied an extra towel to replace a towel that got soaked while at water park.
Hotel guests should NOT have to pay for parking on hotel grounds!
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酒店回复: Dear Guest, Thank you for choosing our hotel. We look forward to welcoming you back anytime! Best regards, Tervise Paradiis Spa Hotel & Water park
这家酒店唯一的优点就是水上乐园。酒店本身维护得非常差，我们房间的厕所也很脏。就它提供的设施而言，价格太贵了。最好还是换家酒店，只付水上乐园的门票。
这家酒店的价格相当高，绝对不值每晚 3600 卢比。
不会再来这里
不会再来这里了。早餐时非常吵闹，而且食物很糟糕。不要吃酥皮点心和花生酱。我最后带了自己的面包卷作为早餐。鸡蛋是冷的，培根又肥又恶心。
以为我们有一个阳台并为此支付了额外费用，但只看到了游泳池的屋顶，所以没有使用阳台。他们也不打扫房间，必须自己拿毛巾。永远不会回来。感谢我们！
海边不错的一家温泉酒店
酒店干净舒适。早餐种类丰富而且很好。停车费为两晚10欧元，而且停车位充足。水疗中心旁边有一家价格合理的餐厅，Neptum Grill。单独的餐厅和酒吧的价格水平接近芬兰的水平。唯一缺少的是有关酒店服务的基本信息，尤其是水疗中心以及如何使用它们。例如，我们没有使用水疗中心的桑拿部分。
房间很好，景色优美。
一次成功的迷你假期
景色优美，安静，室内空气好。唯一使用的加床很差。
房间需要翻新，例如厕所门的下边缘状况不佳。
The location is excellent, close to the beach. The facilities though would benefit from upgrade. For example. the extra bed for a child was like an old creaky camp bed.
A Masterclass in Incompetence and Indifference
From the moment we arrived, this hotel made it clear that customer service was an afterthought. The check-in process set the tone: they aggressively demanded our car’s *registration number* (not the license plate, as she condescendingly clarified).
Things only got worse when I attempted to redeem the prepaid massages I had already booked. Instead of verifying the reservation, the same administrator argued that I hadn’t paid and insisted I book (and pay) again with the spa. Only when I was moments away from showing my confirmation did she grudgingly retrieve the vouchers from a drawer beneath her—as if this were somehow my fault. Her dismissive "humph" and deflection ("the spa’s fault") were laughable, given this is a spa hotel run by the same company.
The true disgrace was the air conditioning debacle. After checking into a sweltering **28.9°C (84°F)** room—a dangerous temperature to remain in for extended periods—I turned the AC on and left for five hours, hoping for relief. Upon return, the room had only dropped to 25°C (77°F), still unacceptably warm. When I sought help, they responded with zero empathy, declaring there was "nothing to be done"—no technician, no manager, no solution. Her audacious response to my five-hour wait? **"Why did you wait so long?"** (Yes, really.)
A hotel that can’t manage basic customer service, honor prepaid services, or maintain safe room temperatures has no business charging guests these rates. Stay elsewhere if visiting the waterpark.
As much as we liked the view from our room, the location of the hotel, and the included breakfasts we will likely seek another hotel should we return to the area in the future. The room was small for three adults. We had a lot of access issues with our room cards (at times they worked other times not during midday). The water park was way too crowded. We were told we would have to pay extra for the hotel’s pool access which seems ridiculous and is not made clear in the hotel’s advertisement. We were denied an extra towel to replace a towel that got soaked while at water park.
Hotel guests should NOT have to pay for parking on hotel grounds!