酒店回复: Dear 300296****,Thank you for sharing your lovely feedback. We are delighted to hear that you enjoyed the charm and story of our historic house, as well as the warm and cozy room setup. It’s wonderful to know that the balcony gave you a perfect space to relax, and that you enjoyed soaking up the sun by the pool.We’re also happy to hear that riding our bicycles to Foreigners’ Street added a fun and memorable touch to your stay. Most importantly, thank you for your kind words about our team, your appreciation truly means a lot to us and will be shared with everyone.We hope to have the pleasure of welcoming you back again for another relaxing and memorable stay.Warm regards,Wasunthara PratoomviengHotel Manager
酒店回复: Dear Value Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at Homm Souvannaphoum Luang Prabang.We are delighted to learn that you enjoyed many aspects of your visit. At the same time, we sincerely regret that the shelf in your room was dusty and that breakfast did not fully meet your expectations. Please accept our apologies for these shortcomings. Your comments have been shared with our housekeeping and culinary teams for immediate attention, as cleanliness and quality are among our highest priorities.Regarding the transportation arrangements to the waterfall and temple, we also apologize for the inconvenience caused by the drop-off location. We understand how important clear communication is, and we will carefully review our procedures to ensure similar misunderstandings are avoided in the future.It is truly encouraging to know that you appreciated our front desk team’s enthusiasm, the thoughtful gesture of providing a towel for your waterfall visit, our quiet yet convenient location near the night market, and the explanations offered during your transfers. Your kind recognition means a great deal to our entire team.Thank you again for your balanced and constructive feedback. We sincerely hope to have the opportunity to welcome you back to Luang Prabang and provide you with an even more memorable experience on your next visit.Warm regards,Wasunthara PratoomviengHotel Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet your expectations.Please allow us to share that our property is intentionally designed to reflect the heritage charm and intimate character of the destination, offering a boutique-style experience rather than a large, modern resort setting. However, we fully understand that each guest has different preferences, and we sincerely regret if this did not align with your expectations.Your comments regarding the condition of the property and breakfast experience have been carefully noted and will be shared with our team for further review and improvement. We also apologize for the inconvenience caused by the limited availability of Chinese-speaking associates during your visit. Enhancing our language support remains an important focus as we continue to welcome guests from around the world.We are pleased to know that you appreciated our location and found our team members to be courteous. Your feedback is truly valuable and helps us continue improving our guest experience.Thank you once again for sharing your thoughts. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a more memorable stay.Warm regards,Wasunthara PratoomviengHotel Manager
酒店回复: Dear Juxia Fenty, On behalf of the team at Homm Souvannaphoum, thank you for sharing your feedback regarding your recent stay with us. We deeply regret to hear about the inconveniences you encountered. Please accept our sincere apologies for the issues you mentioned. We are currently addressing to all concerns especially first touch at front office. Your feedback is invaluable to us as we strive to enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant experience. Warm regards, Suphot Wongnangsue Hotel Manager
酒店回复: Dear George Leung, Along with the teams of Homm Souvannaphoum LuangPrabang, I would like to thank you for staying at our hotel. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. We hope to welcome you back to Homm Souvannaphoum in the future.With best regards, Suphot Wongnangsue Hotel Manager
酒店回复: Dear Mrgu YYFirstly, let me express my sincere apologies for the inconveniences you have experienced. We simply failed to deliver the service you rightly expected. Each of disappointing that you outlined will be comprehensively reviewed with all concerned who will ensure service recovery initiatives put in place to prevent recurrences. We hope that you will not allow this incident mar your perception of the Homm Souvannaphoum LuangPrabang We do hope that you will bestow other opportunities on us to be of service you in the future. If there is anything I can be your assistance please do not hesitate to contact me directly.Best RegardsSuphot WongnuangsueHotel Manager
酒店回复: Dear Value CustomerSabaidee! Along with the team of Homm Souvannaphoum, I would like to thank you for staying at our hotel on your recent visit to Luang Prabang.Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. And We will take seriously to handle with your highlight as soon as possible.Please do not hesitate to come back and visit us again next time you are in Luang Prabang.With best regards,Suphot WongnangsueHotel Manager
酒店回复: Dear Yebaihe01520,On behalf of Angsana Maison Souvannaphoum team. Dear Valued Guest,Thank you for taking the time to share your experience with us. We are truly delighted to hear that you appreciated the unique artistic charm of our hotel and the convenience of the almsgiving ceremony right at our entrance. It is our pleasure to provide such culturally enriching experiences for our guests.We are also pleased that our front desk staff, Noon, contributed positively to your stay with her exceptional service. We will certainly pass along your kind words to her. Your feedback is highly appreciated, and we remain committed to ensuring that every aspect of your stay is as comfortable and memorable as possible.Once again, thank you for choosing to stay with us, and we look forward to welcoming you and your family back in the near future.Best regards,Navig PuangthaisongOperations Manager
喜欢这里是个有故事的老房子，房间布置温馨，阳台可以轻松发呆，泳池晒太阳超级棒。骑着他们的自行车去洋人街，很拉风。
还有这里的工作人员都很nice
房间比较简洁，毕竟悦榕庄集团，环保有点显得抠搜，备品很少但也够用了。某天面巾纸用完了找staff拿，最后给了我一卷纸巾🧻说面巾纸no（？）有些staff英语不是太好 不明白no是代表什么 反正第二天打扫又给了。进门挂衣服的搁板很久不擦了，我想放东西，一擦好多灰。
早餐品种不太丰富，比较一般。
提前联系酒店，不知道是携程app的问题还是啥，回复很慢。 入住之后前台服务还是比较热情的。订了车去关西瀑布，酒店主动送上毛巾让带着。
早上不想在酒店门口布施，只想看看，让酒店订车去香通寺，结果到了另一个寺（也很多人）感觉沟通出现一点问题。
酒店位置离夜市（洋人街）步行大概5分钟就到，闹中取静。
要了酒店的接送机，接机之后staff路上会顺便介绍下。
总的来说，琅勃拉邦旱季酒店价格都很离谱，这家整体还算过得去。
冲着悦榕庄的品牌去的，结果其实就是一小民宿，民宿装修较陈旧，估计悦榕庄接过来就挂个牌子没有做改造，早餐一般，没有会讲中文服务人员，态度还行，地理位置不错，住一晚换到满家乐酒店，才找到酒店的感觉
酒店入住时没有欢迎饮料，让客人自己去接，看来携程别人都有，安排的房间也是差的位置，靠近路边，非常非常的吵！酒店对待白人无比的热情，对待亚洲面孔非常冷淡….不推荐，而且设施很老旧，早餐不如国内的全季，劝退
服务态度一流，整间酒店有点旧，不过琅坡拉邦是这样，刀耕火种是这国家特色。早餐有特色，泳池十分整洁，可方心游泳。
酒店很漂亮，也很干净。地理位置很好。早餐非常棒，还有一个很不错的蛋档。
房间老 但是位置好 服务也好 但是蚊子太多太多了 酒店有自行车 慢悠悠的骑出去也挺好玩的 泳池太冷了水没法游泳想去游泳的就算了
房间够大。还免费升级了，太棒了！
第一次来老挝，酒店位置优越，靠近夜市和洋人街，出行方便，琅勃拉邦的夜市回味无穷，唯一不足之处在于蚊虫较多，同时一楼也有些潮湿，整体感受不错，值得推介！
酒店很不错，很艺术，酒店门口就可以布施，一早5点起来的娃，眼睛都还是肿的，酒店前台的服务人员noon态度特别好，赞一个！