酒店回复: Thank you for your review and for sharing your experience.I am glad to hear that you enjoyed the apartment, the surroundings, and the service from our team. At the same time, I am sorry that the parking situation caused such inconvenience during your stay.All information regarding ongoing renovations, construction impacts, and the need to reserve car parking in advance is fully advertised across all our online channels and on the Oaks website. I understand how frustrating it must have been to walk up the hill and cross the road, especially when carrying luggage, and I appreciate you taking the time to describe how this affected your visit.Thank you again for your feedback and for staying with us.Santiago Oaks Shores Resort Queenstown
酒店回复: Thank you very much for your wonderful review and for highlighting so many positive aspects of your stay. I’m delighted to hear that you enjoyed the stunning views, the cleanliness of the apartment, and the support from our 24/7 front desk team.I appreciate your understanding regarding the parking situation during the renovation period. While we do our best to manage the limited space, I understand how the narrow layout can make parking challenging, especially for larger vehicles. Your suggestion for future guests is very helpful, and your feedback will certainly assist us as we continue improving access and guest convenience.We’re glad that everything else was fantastic, and we hope to welcome you back for an even smoother experience next time.Santiago Oaks Shores Resort Queenstown
酒店回复: Thank you for sharing your comments. We regret that your experience did not meet expectations and appreciate the opportunity to clarify. The concerns raised were addressed directly by our manager, who personally visited the room to assist with joining the beds and cleaning the insects that had entered through an opened window. It is important to note that the number of insects was not as described, and the situation was managed promptly. We also observed that communication was made through the travel agent rather than approaching our reception team, which limited our ability to resolve matters more effectively during your stay. Please be assured that ongoing renovations and parking arrangements are fully advertised across all our online channels and the Oaks Website. We value your feedback and will continue working to ensure our guests enjoy a comfortable and pleasant stay. Kind regards, Santiago Oaks Shores Resort Queenstown
酒店回复: Thank you very much for your review. We are delighted to hear that you enjoyed the spacious apartment and the fantastic views overlooking the lake and mountains, and that your stay was enhanced by such a beautiful setting. We regret that the ongoing renovations and temporary parking arrangements caused some inconvenience, as well as the renovation smell near reception. Please note that all information regarding renovations and reduced car parking availability, including the need to reserve in advance, is fully advertised across our online channels and the Oaks website. We appreciate your understanding during this period of improvement and are pleased to know you still found the experience worthwhile. We look forward to welcoming you back again. Kind regards, Santiago Oaks Shores Resort Queenstown
酒店回复: Dear Guest,Thank you for your detailed feedback. I’m sorry to hear that aspects of your stay were challenging, particularly the building layout, shuttle service, and access to the front desk. We understand that the hillside location can present difficulties, especially in winter.To clarify, the ride into town typically takes no more than 8 to 10 minutes, depending on traffic along Frankton Road, which can be busy at times. The hotel is safe to walk in and out of, even during winter, as we take all necessary measures to mitigate potential hazards caused by weather conditions. Additionally, any ongoing construction is clearly advertised across our booking channels to ensure transparency before arrival.I’m pleased to hear that our shuttle driver made a positive impression and was able to assist you with your luggage on departure. We appreciate your recognition of his service and your suggestion for short stays.Warm regards, Santiago Oaks Shores Resort Queenstown
5.0分
一卧室湖景公寓
情侣出游
房间很好 一室一厅还是山景+湖景
酒店停车15🔪/天
去市中心有Shuttle bus很方便 开车去不好停
性价比很高
还有两室一厅 适合家庭出游…
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酒店回复: Thank you very much for your outstanding review, Xixibukuzao. We are delighted to hear that you enjoyed the one-bedroom apartment with its beautiful mountain and lake views, and that you found the amenities, cleanliness, surroundings, and service to be excellent. It is wonderful to know that the shuttle bus added convenience to your stay and that you found the accommodation to be great value for money. We appreciate your comments regarding parking and note that information about reduced car parking availability and the need to reserve in advance is fully advertised across our online channels and the Oaks website. We are also pleased you highlighted our two-bedroom apartments, which are indeed ideal for families. We look forward to welcoming you back again. Kind regards, Santiago Oaks Shores Resort Queenstown
酒店回复: Dear Yuanpangjie,Thank you for your review and for highlighting the stunning views from your Two Bedroom Lake View Apartment. We’re glad that aspect of your stay met expectations.Regarding the parking issue, I’d like to clarify that parking must be reserved in advance, as clearly advertised across all our online channels and the Oaks website. Your booking was for 22nd to 24th August, and the payment you mentioned was made on the 27th, after your stay had concluded. Unfortunately, we were unable to locate a valid reservation for parking during your stay dates, which is why our team could not accommodate the request at that time.We understand the frustration this caused and appreciate your feedback. We remain committed to providing clear communication and a smooth experience for all our guests.Warm regards, Santiago Oaks Shores Resort Queenstown
房间非常漂亮，空间很大，有一个大阳台，可以看到湖景，去市中心很近，收费停车也很方便，服务员很热情，回皇后镇还会选择它。
这个酒店唯一非常不满之处就是停车非常不方便需要爬坡 爬一千米 过马路太麻烦了 搞的我腿酸疼发抖 很影响出来玩的心情 根本没有提前告知没有车位需要预定除去停车问题 其它满意是不错
很一般，1.首先最不能接受的是厕所都是坏的，洗手池堵塞下水巨慢每次都积满一盆水很久才下去，根本无法正常使用。洗手盆底下还漏水每次都湿一地，且也没拖鞋，每次洗漱都被搞湿脚。且厕所无垃圾桶，请问女性来经期的话该如何更换用品，还要拿出去扔到房间垃圾桶吗？非常不合理2.其次房间特别小，比官图看起来小非常多，也很压抑。酒店提前好几天发邮件询问时也回复了不要角落房但还是分了角落，且和其他房间是联通房，有一扇门在屋内，半夜都能听到对面在试图开门。3.第三点是隔音巨差，隔壁房屋内聊天说话的声音都清清楚楚。4.第四点房间清理很差，明显的都不擦，估计也就是倒个垃圾换个毛巾，洗手池和桌面头发都还在。
总体来说都很一般的酒店，设施和服务都很难跟上，而且酒店格局很奇怪，回房间跟走迷宫一样。一月去的也不算春节这种超级旺季但服务都很难跟上，建议避雷。使用携程6年的第一个差评奉上
景色很好，前台的服务时间24/7也很棒，卫生也很干净。美中不足的是在装修导致的停车不便，即使我们预定了车位但是由于停车场很小很窄停车也较为困难。大车和新手司机建议还是停在别处，其他都非常好。
真的很美，落地皇后镇被惊艳到了！
真的超级美丽
去的时候酒店正在装修，停车场需要提前预定哦，要不然就停不到酒店停车场了
第二天离店吃早餐，8:30说要断电，我们8点去一个东南亚裔餐厅男服务员说单点的餐全做不了了，只能吃沙拉和面包片了，我说还有半小时啊，旁边的白人厨师说可以做，这样我们才吃上了早餐，给那个人差评
其他都很好
真的很美
我这辈子住过最垃圾的酒店。
第一酒店的停车场又破又小又难开，停完车还得这么小的通道自己拿着行李箱进酒店。
第二酒店的卫生质量真的堪忧，办理完入住进房间后，我都还没打开窗户，房间里却全是飞着的蚊虫，窗户上天花板上，甚至窗台上全是死的蚊虫尸体 没有一点打扫的痕迹。
第三在我跟酒店联系后，酒店过了好久才有个人来，说问我为什么不满意，然后进房间看了下，说会叫人打扫，不好意思，送我俩份早餐，顺便会帮我把俩张单人床合并。然后我就出门了，结果出门回来后，只合并了床，窗台还是全是蚊虫的尸体，根本就没有打扫，真是太离谱了。
房间风景绝佳，正对湖景山景，房间也很大，在这绝美的环境里吃着火锅太开心了，但酒店在装修，入住时被告知2点后才能停到车库，暂时只能停在很高的坡道上，酒店这点有点欠缺，还有前台装修后的味道很重，这几项都是扣分项，总体来说还是真值得的
整个楼在一个坡地上 首先办入住去前台就很不方便 冬天走路估计要摔跤 开车也会打滑 然后房间拐弯抹角 上上下下 转来转去 头晕 很不好找 虽然有shuttlebus去downtown 但是 太不方便了 来回都是要预约的 到town坐车20分钟左右 酒店周边一团黑 是我这次澳新行程十个酒店中最不满意的一家 小住两天的强力不推荐 有一说一 shuttlebus的司机非常友好 离开那天 看我们行李很多 主动问我们目的地 直接把我们送到了租车公司 感谢
房间很好 一室一厅还是山景+湖景
酒店停车15🔪/天
去市中心有Shuttle bus很方便 开车去不好停
性价比很高
还有两室一厅 适合家庭出游…
这个酒店除了SPA房的景色超美以外，其它的服务都非常一般。停车还要提前预约才能停。我22-24住了两晚先，然后顺便把27号的停车费一起给过来，27号到酒店前台死活说没有记录当时已经非常晚了。折腾了快一小时真的是崩溃。死活不给停让我们停到很远的地方。非常恼火
我22-24入住你们酒店就已经预约停车位了。顺便把27号的停车位费用一起给过钱了的。27号到店确说没有记录。并且当时付27号的停车费是因为你们前台的员工自己弄错了，他说他把23号晚上的停车位登记在了27号的晚上 所以让我再付多15元，这样等27号回来就不需要在支付了。你们可以查22号晚上的监控录像，我是入住之后半小时左右去前台给的现金，当时前台值班的是一个亚洲男子。