酒店回复: Dear Mr/Ms CH W,We are incredibly grateful that you took the time to leave us this review. Our hotel values put guest satisfaction as the top priority and we are committed to our guests. We will try our best to improve our services daily and look forward to welcoming you back in the near future.Best regards, Golden Lotus Grand
房间极差，网上的评价完全不可信，这是我住过得最差的房间，我预订了3个房间，每个房间都很不干净，也看不到海，酒店服务态度也很差，恶意收取房费，请大家一定要避免入坑。The room is extremely bad, the online reviews are totally unreliable, this is the worst room I have ever stayed in, I booked 3 rooms, each room was very unclean, there was no view of the sea, the hotel service attitude was also very poor, maliciously charged the room fee, please be sure to avoid the scam.
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酒店回复: Dear Mr/ Ms Justinzhao, Thank you for your recent feedback. We understand your concerns and would like to kindly clarify that your reservation was marked as a no-show, and as per our hotel’s cancellation and no-show policy—which was clearly stated at the time of booking—a charge was applied accordingly. As we noticed that you did not stay with us, we respectfully feel that the rating may not reflect an actual experience at our property. We always welcome constructive feedback from guests who have experienced our services firsthand, as it helps us improve and maintain the quality of our hospitality. Should your travels bring you to our area in the future, we would be happy to welcome you and provide you with a true experience of our service and facilities. Warm regards,Golden Lotus Grand Hotel.
虽然设施有改进的空间，但服务堪称一流，而且每一个环节都很到位，酒店位置是在中心特别方便
金莲花酒店。
这家酒店太令人失望了。我原以为它会是挺新挺现代的。
但事实并非如此。
房间里有股难闻的异味，是烟味和某种香精味混杂在一起的。这股味道一直散不去。而且大多数房间窗户都不能打开，味道怎么散得掉呢？
这意味着你也没有地方晾晒衣物。
服务也很差。下午茶时间，我们有两个人，但食物只够一个人吃。他们还怪Trip.com说就是这样预订的。但Trip.com没什么问题，他们反应很快，多少帮我们解决了问题。
他们也没能给我们准备外带午餐盒。因为航班很早，但至少他们可以放些三明治进去啊。
总之，一无是处。
我强烈不推荐这家酒店！！！
房间状况一般般，不好也不坏。空调特别给力，这点最满意。游泳池有点小。早餐实在是不好吃。总的来说，性价比还不错。
照片是泳池的照片。酒吧位于休息区，泳池在对面。位置离海滩很近，还不错。前台的工作人员态度不一，有的很友好，有的则不然。
推荐这家酒店，离海很近。
工作人员友好热情。
房间宽敞明亮，有全景窗户。
早餐美味丰盛。还有在露台上、能看到泳池景的“下午茶”，非常惬意。
毛巾和床单状况不太好。
走到海边大约7-10分钟，附近有很多咖啡馆和商店。
这是我在岘港住过的五家酒店中最好的一家。
位置很好，员工也很友好，一切都很完美。我还享受了免费提前入住和房间升级，真是太棒了。清洁度也是一流的。
下次来我还会选择住这家酒店。
酒店员工很友好。房间干净整洁。没有看到蟑螂，这点很棒。
顶楼是家庭聚会的理想场所。
酒店周围有餐厅、小吃店和便利店等商业区，步行很方便。
我们在这家酒店住了8天。一切都很满意。员工热情、友好又细心。早餐很棒，下午2点到4点在泳池边享用下午茶是一个惊喜福利，有水果、三明治和蛋糕。房间宽敞，床很舒服，浴室里各种洗漱用品一应俱全。酒店地理位置极佳，步行约7分钟就能到海边，穿过马路还有地下通道，周围配套设施齐全。房间里很安静。我们对这次选择非常满意。
房间极差，网上的评价完全不可信，这是我住过得最差的房间，我预订了3个房间，每个房间都很不干净，也看不到海，酒店服务态度也很差，恶意收取房费，请大家一定要避免入坑。The room is extremely bad, the online reviews are totally unreliable, this is the worst room I have ever stayed in, I booked 3 rooms, each room was very unclean, there was no view of the sea, the hotel service attitude was also very poor, maliciously charged the room fee, please be sure to avoid the scam.