Rooms are basic but clean. All linen provided (towels/sheets etc) clean. Room had recently been redecorated. Furniture could do with updating. Tea/coffee/biscuits provided. Tv with all channels. Loads of free parking. Staff helpful. It’s not luxury but you get what you pay for. We wanted convenience to be close to family and it was fit for purpose.
5.0分
商务出差
The staff are very friendly and helpful. The rooms are clean and comfortable, and the restaurant is good value and tasty food.
1.0分
商务出差
They had peaples round out side talking very loud, car broke down in car park with car alarm on and off very noisy.
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酒店回复: Dear Mario,Thank you for sharing your experience with us. We’re truly sorry to hear about the disturbance you faced during your stay. Your comfort is important to us, and we regret that external noise affected your visit. Please be assured that we’ll review this to help ensure a more peaceful environment for our guests.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future at The Rivenhall Hotel.Kind regards,EvaThe Rivenhall Hotel
2.0分
商务出差
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It's quite clear that there is a major refurbishment going on, it looks like it's becoming an OYO hotel of sorts.
The hosts are nice and friendly, but felt more like a BnB than a hotel. Just without the breakfast... So a bed.
Honestly I was going to give this place a 3, it's not terrible but clearly needs some works, in the end I settled on a 2. I barley slept for road noise and couldn't shower or bath. The water drizzled out of the taps, and that's not an exaggeration... So a bath was off the cards. I turned to the shower, which has two controls. In theory the bottom says on and off. And the top is hot and cold. This is not the case, you have to play around for a good 30 seconds before water comes out. The choice is 30 seconds of 100 degree water or none. In the end I gave in.
I must of looked like a tradesman and ended up in one of the un-refurbished rooms. Dates, tired and very miss matched. The bathroom from the outset looks nice, then on closer inspection it's all miss match, the towel rail isn't connected. Units are all different shades of white and fittings, botched in with trim pieces. Tiles look new but poorly laid, most of the floor is cracked and lifting.
Bed was okay, not the best or worst. But the road noise was unbearable even with earplugs. I was in room 607 right on the corner of the A14. It was also rather cold in the room, heating off. No form of AC or electric heating. I woke up shivering at one point and had to put a jumper and trousers on.
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酒店回复: Dear Bradley,Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you encountered during your stay. We understand how important a comfortable night’s rest and proper amenities are, and we regret that we fell short on this occasion.We appreciate your comments regarding the refurbishment and facilities — your feedback is very valuable and will help us improve the guest experience as we continue to make enhancements to the property. It’s great to know you found our team friendly, and we hope we’ll have the opportunity to welcome you again once the improvements are complete.Kind regards,EvaThe Rivenhall Hotel
1.0分
商务出差
Avoid at all costs. Really bad
Dreadful!!!
Looks like a building site. Shower flooded the bathroom in 2 minutes. Cold. No power by bed.
3.0分
商务出差
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Lovely big shower, but you wait 10 minutes for the trickle of hot water.
They are doing up the hotel, but clearly on a tight budget.
Internet tv only, which keeps loosing signal.
On the positive, comfortable bed and my room was away from the road and hence very quiet. Warm welcome from receptionist, who walked me to my room, but he did not offer help with my bags.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the comfortable bed and the quietness of your room, as well as the warm welcome from our receptionist.We apologize for the inconvenience caused by the delay in hot water and the internet TV signal issues. Please rest assured that our team is aware of these concerns and is actively working to improve them. We are committed to enhancing our facilities and services to ensure a better experience for our guests.We appreciate your patience and understanding as we continue to make improvements. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.Warm regards,Team OYO
2.0分
其他
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Got what we paid for
We just needed somewhere to crash as wasn't planning on being in room for long.
Room was okay, we were not expecting much and got what we expected.
Was not expecting what looked like mould on the bathroom ceiling and for the shower to be impossible to get to a useable temperature. Either freezing cold or scaulding and if by some miracle it did get set to a useable temperature, it changed after about 15 seconds.
3.0分
情侣出游
Room was clean and good size , the bed was comfortable , everything you need for 1 night. Could do with nets on windows .
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酒店回复: Dear Elena,Thank you for sharing your review of The Rivenhall Hotel. We are sorry to see your low rating of 3 and regret that your experience did not meet expectations. Please know that your feedback is important to us, and it will be shared with the team to help us make improvements.Sincerely,LisaThe Rivenhall Hotel
3.0分
其他
Ok for the price. Convenient for my purpose.
Better than anticipated but obviously a work in progress. No restaurant or bar.
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酒店回复: Dear Dave,Thank you for your stay at The Rivenhall Hotel. We appreciate your feedback and would love to hear any suggestions you may have to improve your experience.We hope to welcome you back soon.Best regards,MariaOYO Customer Experience Team
地理位置优越，餐厅的印度特色菜味道很棒，床也很舒服。
Rooms are basic but clean. All linen provided (towels/sheets etc) clean. Room had recently been redecorated. Furniture could do with updating. Tea/coffee/biscuits provided. Tv with all channels. Loads of free parking. Staff helpful. It’s not luxury but you get what you pay for. We wanted convenience to be close to family and it was fit for purpose.
The staff are very friendly and helpful. The rooms are clean and comfortable, and the restaurant is good value and tasty food.
They had peaples round out side talking very loud, car broke down in car park with car alarm on and off very noisy.
It's quite clear that there is a major refurbishment going on, it looks like it's becoming an OYO hotel of sorts.
The hosts are nice and friendly, but felt more like a BnB than a hotel. Just without the breakfast... So a bed.
Honestly I was going to give this place a 3, it's not terrible but clearly needs some works, in the end I settled on a 2. I barley slept for road noise and couldn't shower or bath. The water drizzled out of the taps, and that's not an exaggeration... So a bath was off the cards. I turned to the shower, which has two controls. In theory the bottom says on and off. And the top is hot and cold. This is not the case, you have to play around for a good 30 seconds before water comes out. The choice is 30 seconds of 100 degree water or none. In the end I gave in.
I must of looked like a tradesman and ended up in one of the un-refurbished rooms. Dates, tired and very miss matched. The bathroom from the outset looks nice, then on closer inspection it's all miss match, the towel rail isn't connected. Units are all different shades of white and fittings, botched in with trim pieces. Tiles look new but poorly laid, most of the floor is cracked and lifting.
Bed was okay, not the best or worst. But the road noise was unbearable even with earplugs. I was in room 607 right on the corner of the A14. It was also rather cold in the room, heating off. No form of AC or electric heating. I woke up shivering at one point and had to put a jumper and trousers on.
Avoid at all costs. Really bad
Dreadful!!!
Looks like a building site. Shower flooded the bathroom in 2 minutes. Cold. No power by bed.
Lovely big shower, but you wait 10 minutes for the trickle of hot water.
They are doing up the hotel, but clearly on a tight budget.
Internet tv only, which keeps loosing signal.
On the positive, comfortable bed and my room was away from the road and hence very quiet. Warm welcome from receptionist, who walked me to my room, but he did not offer help with my bags.
Got what we paid for
We just needed somewhere to crash as wasn't planning on being in room for long.
Room was okay, we were not expecting much and got what we expected.
Was not expecting what looked like mould on the bathroom ceiling and for the shower to be impossible to get to a useable temperature. Either freezing cold or scaulding and if by some miracle it did get set to a useable temperature, it changed after about 15 seconds.
Room was clean and good size , the bed was comfortable , everything you need for 1 night. Could do with nets on windows .
Ok for the price. Convenient for my purpose.
Better than anticipated but obviously a work in progress. No restaurant or bar.