能住上翻新的海景房的人大概都算幸运了。其他人只能住在一间破旧狭小、毫无“加分项”的房间里，房间只能俯瞰后院停车场（没有牙刷架、没有洗发水、用过的茶杯没换……）。我对晚餐没抱太大期望，结果也确实满足了我的期望。晚上，房间就像一个客厅，可以去酒吧喝一杯。座位不多，同样的音乐循环播放。酒水费计入房费，但没有收据或签名。因此，退房账单是错误的。一家信誉良好的酒店应该另辟蹊径！酒店经理显然对客人的担忧感到恼火；这不应该被允许。酒店的等级和外观设计与实际情况不符。即使是简陋的民宿，也能提供更舒适的体验。

这家酒店最近经过重新装修，具有舒适的英式风格。房间非常舒适，有宽敞的浴室。海景非常独特，这就是这家酒店的独特之处：其优越的地理位置和令人惊叹的全景，位于一条小而安静的沿海街道上。此外，它距离城墙中心有点远（步行5分钟），旺季人满为患，绝对要避免。 早餐令人失望：自助餐的选择很少。 酒店后面设有一个小型私人停车场，如果您提早抵达，可以使用该停车场。

Really gone downhill. Management have no customer service skills ,just very rude . We had a weekend stay as a Christmas present, when we arrived they stuck us in an attic room 401 -please avoid it . It was something out of a care home. Mismatched furniture, shower didn’t work properly, tv kept losing sound , there was tape peeling off the tile around the top of the shower. There was only one chair for 2 people to sit at the table if you wanted a cup of tea . I did complain that it was supposed to be a premium room and the receptionist told us it was and they were full and couldn’t move us . The only good thing about the hotel was the food and the staff are amazing. They moved us the next morning and the room was nice. I went to use the hairdryer and it wouldn’t work do they gave us one off the ark and it didn’t work properly, by now I was really pissed off and I had a rant at the guy on reception who came and checked the hairdryer to tell us no it wasn’t working. By now we’re ready to leave as it was pathetic there . The owner came in and was very rude when I said we were leaving he just said ok . No customer service and just rude . I wouldn’t go back if it was the only place to stay in Tenby . The receptionist Rachel is a asset to they hotel she was very helpful and the owner needs to learn some customer service skills from her

We visit the Giltar on a regular basis, as the Sunday Lunch is always excellent. Beautifully presented and cooked to perfection. The staff are second to none and attentive without being intrusive. As it was Valentines weekend we decided to go for Sunday lunch and stay the night as well. What a joyous occasion. The rooms overlooking the sea are excellent. A very high standard indeed. Quality fittings and attention to detail is obvious. A genuine feeling of being somewhere special...well you are...The Giltar in Tenby! All staff are brilliant. Always willing to listen and to accommodate whatever is needed. I have mentioned the food, excellent. But I must mention the breakfast too. It has to be experienced to appreciate the quality of the ingredients. Beautiful thick bacon, local sausages and eggs anyway that you want. Worth going just for the breakfast in my opinion. But, to top it all off, we were seated in a window seat overlooking the sea and Caldy island. Truely heaven on earth. It does not come much better than this. Overall a pleasure to experience and we cannot wait to go back.

We stayed for three nights end of December into the new year , we booked the New Year’s Eve package with the evening meal . We have stayed many times over the years at The Giltar and always had a lovely time . The staff are fab , really friendly and helpful , the hotel is spotlessly clean and the food never disappoints, lovely fresh breakfast cooked to order . The New Year’s Eve meal was absolutely delicious ! Great atmosphere aswell . We were expecting a band though and it was a female singer , it was okish but disappointing in my opinion . A band would have been much better and a few guests said the same . The reason I’ve only given it 4 stars is the hotel was very cold , many guests were also complaining about it . We had to ask for an extra heater in the bedroom which did help and by the second day the room was much more comfortable . But the corridor and communal areas were just not warm enough. It’s a shame really but we were told that the hotel had been closed over Christmas and takes time for building to heat up. Nevertheless we had a great time and enjoyed the new year celebrations. We were on a deluxe sea view room , highly recommend a front sea view room if you can , the views are beautiful.

What a lovely hotel. We (two couples) booked afternoon tea during our week in Tenby. What an absolutely treat. Staff and food were excellent, service was attentive but not intrusive. Cannot recommend highly enough

Lovely views , great location. But beware of visitors in your room! We had silver fish and when we brought to the attention of the lady on reception she dismissed it and said they have them a lot! After waking up early to use the toilet and seeing these on the bathroom floor crawling it was very hard to get back to sleep! Spoilt our night away really. The breakfast was delicious, but the downstairs area near the lifts smells of damp.

We did the Prosecco afternoon tea and it was absolutely beautiful. The food was incredible, plenty of selection they also adapted the sandwiches selection for us as we had a few fussy eaters in the group. The member of staff serving us was so lovely, attentive and couldn't do enough for us. We will definitely back. Thank you.

Recently stayed at the Giltat hotel in Tenby Beautiful building with beautiful furniture and furnishings Staff very approachable We had a beautiful twin sea view rooms, overlooking the south beach Salty restaurant a few minutes walk from the hotel which is a lovely place to eat whilst watching the waves Our room was very cozy and had lovely comfy beds A single radiator which could be controlled by the guest which was handy as it was a cold, blustery, rainy day when we arrived, however we still had a great time The hotel has a restaurant and we decided to book a table for that evening The food was delicious Our breakfast was included in the price and there was everything on offer plus table service for hot food Overall a wonderful hotel