Staff were lovely at check in, but something I never expected was how hard the beds were, very very hard beds no movement to them at all, me and my daughter didn't sleep great due to this reason, we paid 160 for 2 nights and I never expected this. I've never come across this at a hotel before. Was very clean and tidy and nice design but the beds were terrible. It meant my daughter didn't get much sleep which ruined her weekend for why we were there. On the Saturday night I don't know what one of the neighbours were doing but about 11pm they were banging about but sounded like they were moving furniture or something but this went on for ages... My daughter had not long fell asleep so I was worried it was going to wake her up.
Staff lovely, clean, nice decor, like I say rock hard beds never been to a hotel with beds like that. I wasn't going to say anything but then remembered how much we paid for 2 nights and it needs to be addressed unfortunately.
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酒店回复: Thank you for your feedback and for the kind words about our team and décor. We are truly sorry the beds felt too firm for you and that noise from neighbouring guests disturbed your sleep. We know how important a good night’s rest is, especially on a weekend away.Nothing was raised with us during your stay—had we known, we would have happily addressed it straight away.As advised at check-in, there is a house phone at Reception for 24-hour use that connects directly to our on-site team.Thank you once again for your feedback.We hope to welcome you again in the future.Kind regardsThe Pear Tree Team
4.0分
家庭亲子
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Lovely spacious, decorated rooms, the lady on reception was so lovely and welcoming! Very peaceful and quiet location! The fan in bathroom was really loud and wouldn’t turn off unless light was off and the bathroom was slightly dirty with hairs on floor, and stained carpet and walls in main room, holes in linen on bed, otherwise clean enough for purpose of our stay and had everything we needed! Cleaner on Sunday morning was also friendly and pleasant. Would absolutely recommend and also visit again!
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酒店回复: Thank you so much for your lovely 8/10 review and for recommending us! We are delighted you enjoyed our spacious, well-decorated rooms, the warm welcome at reception, and the peace and quiet of our countryside setting. It is great to hear our Sunday housekeeper made a good impression too.We are truly sorry about the issues you experienced: the loud bathroom fan, the housekeeping misses hairs on the floor, stained carpet/walls, and the holes in the linen. That is not the standard we aim for and have discussed these issues with our team. If you are ever with us again and anything is not right, please let us know straight away —we will fix it immediately or move you to another room where possible.We look forward to welcoming you back in the future.Kind regardsThe Pear Tree Team
5.0分
其他
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clean and welcoming
We were initially swayed by the ample parking. However, we were very pleased with the friendly welcome. The room was clean and well appointed. A nice bar and great Indian style restaurant, with delicious food completed the package.
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酒店回复: Thank you for rating us 10/10! We are delighted the ample parking made arriving easy and that our friendly welcome, clean and well-appointed room, bar, and Indian-style dishes all made your stay. Your compliments will be shared with our team.We hope to welcome you back in the near future.Kind regardsDebbieThe Pear Tree Team
4.0分
其他
Nice clean room
Stayed for 1 night, room was clean and comfortable. We didn't eat while at the hotel, so cannot review food.
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酒店回复: Thank you for sharing your feedback and for rating us 8/10! We are delighted to hear you found the room clean and comfortable for your stay. We hope you will visit us again, and perhaps next time you can try our dining options as well. We look forward to welcoming you back!
4.0分
商务出差
Nice quiet location, clean room. Only complaint was bed was way too hard, some may like it though
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酒店回复: Thank you for your feedback! We are glad you enjoyed our quiet location and clean rooms. We are sorry to hear the bed was too firm for your preference — comfort can definitely vary from guest to guest. We’ll keep your comment in mind as we continue making improvements. We hope to welcome you back again!
5.0分
其他
Spotless and spacious room
Loved the two easy chairs and breakfast table in our room
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酒店回复: Thank you so much for the wonderful 10/10 review! We are thrilled you found your room spotless and spacious and that the two easy chairs and breakfast table added to your comfort. We would love to welcome you back soon.Kind regardsDebbieThe Pear Tree Team
酒店有我们需要的一切
不符合行政标准
房间陈旧，本应是行政标准
沙发上满是污渍
浴室太小
没有冰箱
咖啡不好喝
没有咖啡机
床垫太硬
无线网络质量差
没有饼干
窗帘关不严
总体来说价格虚高
绝对不值130英镑的价格
房间非常陈旧，需要翻新。
早餐送到了我的房间，但我并没有订购。
早餐选择非常少。
糟糕
房间很脏，一只苍蝇嗡嗡地飞进我的耳朵。浴室也很脏，浴缸里和床上都有头发。
Staff were lovely at check in, but something I never expected was how hard the beds were, very very hard beds no movement to them at all, me and my daughter didn't sleep great due to this reason, we paid 160 for 2 nights and I never expected this. I've never come across this at a hotel before. Was very clean and tidy and nice design but the beds were terrible. It meant my daughter didn't get much sleep which ruined her weekend for why we were there. On the Saturday night I don't know what one of the neighbours were doing but about 11pm they were banging about but sounded like they were moving furniture or something but this went on for ages... My daughter had not long fell asleep so I was worried it was going to wake her up.
Staff lovely, clean, nice decor, like I say rock hard beds never been to a hotel with beds like that. I wasn't going to say anything but then remembered how much we paid for 2 nights and it needs to be addressed unfortunately.
Lovely spacious, decorated rooms, the lady on reception was so lovely and welcoming! Very peaceful and quiet location! The fan in bathroom was really loud and wouldn’t turn off unless light was off and the bathroom was slightly dirty with hairs on floor, and stained carpet and walls in main room, holes in linen on bed, otherwise clean enough for purpose of our stay and had everything we needed! Cleaner on Sunday morning was also friendly and pleasant. Would absolutely recommend and also visit again!
clean and welcoming
We were initially swayed by the ample parking. However, we were very pleased with the friendly welcome. The room was clean and well appointed. A nice bar and great Indian style restaurant, with delicious food completed the package.
Nice clean room
Stayed for 1 night, room was clean and comfortable. We didn't eat while at the hotel, so cannot review food.
Nice quiet location, clean room. Only complaint was bed was way too hard, some may like it though
Spotless and spacious room
Loved the two easy chairs and breakfast table in our room