I was booked into a closed down motel in Altus Oklahoma for the high school reunion weekend. When I arrived to check in at 3 pm the motel was boarded up. There were no available rooms in the town because of the reunion. My contact at ******* assured me there would not be a charge on my Discover card. Next day I had a no show charge for a closed hotel which has not been removed. I will not recommend ******* to anyone or use the service again. Dale McAskill. Please reply to this email.
1.0分
商务出差
My door wouldn't lock and sheets and towels were filthy. Didn't stay at hotel. Would like refund. Conditions were completely unacceptable
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酒店回复: We are sorry for the inconvenience caused to you, Michael! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Eva
1.0分
其他
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Helped put a tv in a room. Tile in the bathroom was damages and covered in duc-tape. Floor felt like it was collapsing. Found bed bugs in the room. Booked a 4 night stay and was there less than 4 hours. And still unable to acquire a refund on my money.
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酒店回复: Hi, Trenton! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.
1.0分
其他
Re-served a room Then I get there and had no room
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酒店回复: Apologies for the problems you had faced, Anthony! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
2.0分
其他
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Don't Stay There!
First the name of the hotel eas pnly found on the front door and on tbe room. GPS took us there, but we didn't know we were at motel until I went to the door. Appears to be an old motel bought and under renovation. Very displeased. No info about the hotel anywhere. Had to csll to get tge wifi code. Ugh! Very disapointed. Toilet leaked!!!! Etc. We were very unhappy.
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酒店回复: Hi! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria
1.0分
家庭亲子
Not open
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酒店回复: Apologies for the problems you had faced, Amy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
I was booked into a closed down motel in Altus Oklahoma for the high school reunion weekend. When I arrived to check in at 3 pm the motel was boarded up. There were no available rooms in the town because of the reunion. My contact at ******* assured me there would not be a charge on my Discover card. Next day I had a no show charge for a closed hotel which has not been removed. I will not recommend ******* to anyone or use the service again. Dale McAskill. Please reply to this email.
My door wouldn't lock and sheets and towels were filthy. Didn't stay at hotel. Would like refund. Conditions were completely unacceptable
Helped put a tv in a room. Tile in the bathroom was damages and covered in duc-tape. Floor felt like it was collapsing. Found bed bugs in the room. Booked a 4 night stay and was there less than 4 hours. And still unable to acquire a refund on my money.
Re-served a room Then I get there and had no room
Don't Stay There!
First the name of the hotel eas pnly found on the front door and on tbe room. GPS took us there, but we didn't know we were at motel until I went to the door. Appears to be an old motel bought and under renovation. Very displeased. No info about the hotel anywhere. Had to csll to get tge wifi code. Ugh! Very disapointed. Toilet leaked!!!! Etc. We were very unhappy.
Not open