The hotel staff were very friendly and were asking if there was anything that we needed. The entire hotel was immaculate both insite and out. The room was clean, comfortable beds and plenty of room. I only had one small complaint. While the indoor pool area was very clean and attractively designed and the water was sparkling clean without the overwhelming smell of chlorine as is in many hotel pool areas indoors. But the pool was ice cold and no way to enjoy it. As we have a pool at home and the boys got to enjoy it all Summer, this was not a big deal. But it is deceiving as when an indoor pool is advertised, it is expected to be heated. Otherwise it was a great place to stay.
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酒店回复: Thank you for sharing such a detailed account of your stay. It is wonderful to know that the friendliness of the team, their attentiveness to your needs, and the immaculate condition of the property all contributed to a positive experience. The comfort of the room and the space it provided sounds like it added to your enjoyment as well. Your note about the pool temperature is very much appreciated, and your perspective highlights an important point. Even with that concern, it is a pleasure to know that the rest of your stay was so enjoyable and that the atmosphere left such a positive impression. We hope to welcome you back again soon for another visit that is just as comfortable and welcoming.Sincerely,Crystal Coronado
5.0分
其他
Clean rooms and ac works very good got a good nights rest due to it being very quiet
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酒店回复: We are so glad you had a great night's sleep at Home2 Suites by Hilton Bowling Green! Thank you so much for your perfect rating and for highlighting everything you enjoyed about your stay. Come back anytime!Sincerely, Crystal Coronado
2.0分
其他
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Nice hotel but worthless staff
From the start, the trip was aggravating. I got to the hotel early (around noon) and was told that my room would be ready in about an hour. We had a baseball game around that time so we decided to wait until after the game to check in. I got back to the hotel around 5:45 and was again told that my room wasn't clean. This was almost three hours after check in!
Then i tried several times to get my digital key to work through the Hilton Honors app. The front desk was no help.
At no time was our room cleaned. I had to get fresh towels from the front desk.
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酒店回复: Thank you very much for sharing your feedback with us. We sincerely apologize for the issues you encountered regarding the cleanliness and amenities of our accommodations, as well as the difficulties you experienced with the Hilton Honors app. Your insights are important to us, and we want you to know that we are committed to addressing these concerns. We greatly appreciate your review and would love the opportunity to welcome you back, where we will strive to provide you with the exceptional experience you expect and deserve.Sincerely,Crystal Coronado
5.0分
其他
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100% Recommended!
Amazing! Everything was perfect, the room has a kitchenette with a regular fridge. The beds were very comfy, and the bathroom was nice and clean. The pool is perfect, especially if you are travelling with kids. The fitness center has everything you need for your workouts. The breakfast was delicious. The staff is very friendly and willing to ensure you have the best stay possible.
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酒店回复: Thank you for your glowing review! We're thrilled you enjoyed your stay, with our friendly service and comfortable beds being highlights. We're glad to hear the fitness center and pool enhanced your visit, and we look forward to welcoming you back for another pleasant stay soon.Sincerely, Crystal Coronado
4.0分
其他
The hotel was nice. There was plenty of parking, which so many lack. The breakfast was not much, but it was sufficient.
1.0分
商务出差
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Worst experience I’ve ever had with a hotel unexpected fees once you arrive. Moisture on the counter the clerk look like she been set on fire and put out with a chain .
5.0分
其他
Nice hotel. In the middle of some updates that will make it even nicer.
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酒店回复: Thank you for choosing Home2 Suites by Hilton Bowling Green. We're delighted you enjoyed your stay enough to leave a perfect rating. We hope while you were here you balanced great relaxation with exciting adventures in Bowling Green. We look forward to your return, and we're sure you will enjoy future enhancements to our hotel.Sincerely, Crystal Coronado
4.0分
家庭亲子
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Beautiful lobby. Suite we had was very spacious minus the bathroom- super small. Staff very friendly. Tons of dining options right around the hotel. Easy off/on to I-65.
5.0分
情侣出游
It’s being renovated so that should improve the hotel
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酒店回复: Thank you for sharing your impressions and for giving us a perfect rating. We appreciate your perspective and hope to welcome you back in the future to experience the improvements firsthand and enjoy a stay that feels refreshed and polished!Sincerely,Crystal Coronado
美丽的酒店
这是一家漂亮的酒店。
The hotel staff were very friendly and were asking if there was anything that we needed. The entire hotel was immaculate both insite and out. The room was clean, comfortable beds and plenty of room. I only had one small complaint. While the indoor pool area was very clean and attractively designed and the water was sparkling clean without the overwhelming smell of chlorine as is in many hotel pool areas indoors. But the pool was ice cold and no way to enjoy it. As we have a pool at home and the boys got to enjoy it all Summer, this was not a big deal. But it is deceiving as when an indoor pool is advertised, it is expected to be heated. Otherwise it was a great place to stay.
Clean rooms and ac works very good got a good nights rest due to it being very quiet
Nice hotel but worthless staff
From the start, the trip was aggravating. I got to the hotel early (around noon) and was told that my room would be ready in about an hour. We had a baseball game around that time so we decided to wait until after the game to check in. I got back to the hotel around 5:45 and was again told that my room wasn't clean. This was almost three hours after check in!
Then i tried several times to get my digital key to work through the Hilton Honors app. The front desk was no help.
At no time was our room cleaned. I had to get fresh towels from the front desk.
100% Recommended!
Amazing! Everything was perfect, the room has a kitchenette with a regular fridge. The beds were very comfy, and the bathroom was nice and clean. The pool is perfect, especially if you are travelling with kids. The fitness center has everything you need for your workouts. The breakfast was delicious. The staff is very friendly and willing to ensure you have the best stay possible.
The hotel was nice. There was plenty of parking, which so many lack. The breakfast was not much, but it was sufficient.
Worst experience I’ve ever had with a hotel unexpected fees once you arrive. Moisture on the counter the clerk look like she been set on fire and put out with a chain .
Nice hotel. In the middle of some updates that will make it even nicer.
Beautiful lobby. Suite we had was very spacious minus the bathroom- super small. Staff very friendly. Tons of dining options right around the hotel. Easy off/on to I-65.
It’s being renovated so that should improve the hotel