酒店回复: Dear Roy, Thank you for sharing your feedback. We're truly sorry for the frustrating experience you had, from the access issues at arrival to the challenges with the studio setup and communication. While our team aimed to assist, we understand that delays and multiple follow-ups added unnecessary stress to your stay. Your comments about the app, access code process, and room amenities have been noted and shared with our team for improvement. We appreciate your patience and sincerely regret that your experience didn’t reflect the standard we strive for. Thank you again for your honesty, we’re working hard to do better.
酒店回复: Gracias por tu comentario. Entendemos sus inquietudes sobre la ubicación y lamentamos que el barrio donde se ubica nuestro hotel no haya sido de su agrado. También lamentamos que el modelo Sonder no haya cumplido con tus expectativas. Queremos destacar que nuestro equipo está disponible 24/7 a través de WhatsApp, el chat de la SonderApp y por teléfono. Además, durante algunas horas del día, nuestro equipo está presente en el hotel para ayudar a nuestros clientes. Esperamos tener la oportunidad de ofrecerte una experiencia significativamente mejorada en el futuro.
酒店回复: Hola Beatriz! Muchas gracias por tus palabras. Fue un real placer tenerlos como huéspedes y nos alegra saber que hayan tenido tan buena experiencia con Sonder, así como que disfrutaron del check in sin contacto, la habitación espaciosa y su diseño y la ubicación. Nuevamente, gracias por la recomendación ¡y esperamos verlos pronto en Sonder Barcelona!
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到目前为止，在我们的西班牙之旅中，在 5 家住宿中，Sonder Le Palacete 是我们最不喜欢的选择。五个中的一个稍微好一点，三个要好得多。在我看来，Sonder Le Mansion 不值得超过两颗星，这家酒店绝对没有什么突出的地方。
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酒店回复: Muchas gracias por tu feedback, lamentamos no haber podido cumplir con tus expectativas y que tu experiencia en Sonder no haya sido placentera. Tomaremos en cuenta tus comentarios para poder mejorar y poder brindar un mejor servicio a la altura de nuestros huéspedes.
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A horrible experience. Do not go to this hotel. This beyond-rich international company do not pay for even one member of staff to be there after 4pm, as a security/support person for the guests. They keypad you have to use has most of the numbers worn away, there is no light above to help either. I was stuck out on this back street, no lighting, trying again and again with the code I was assured would work. I rang the help number and was given another code, which didn't work. After 3 or 4 codes being sent and not working I demanded that someone be sent to my aid. I was told ok, but then much later, no, they didn't have anyone. Finally, I was let into the hotel remotely, by the person on the phone, but I did not dare leave the building again, so my whole evening plan was ruined. Disgusting. I wish a complete refund for my one night stay.
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酒店回复: Dear m0llykins, We’re truly sorry for the experience you had and thank you for taking the time to share your feedback. We apologize for the issue you encountered with the access system. Our self-check-in process is designed to be simple and reliable and in the vast majority of cases, it works smoothly. Regarding the incidence on your arrival, we regret that it caused such stress and disrupted your evening plans. As stated clearly at the time of booking, this property operates with a fully remote support model — something that has proven successful and well-received by most of our guests. That said, we understand that when something doesn't work as expected, it can create a very frustrating situation, and we are currently reviewing the specific technical issue that affected your entry to ensure it doesn’t happen again. Your comfort and safety are extremely important to us, and we take this feedback seriously. We will send your case to our Operations department to study it deeply. Thank you so much, Sonder Team
房间很大，很好，设施齐备，位置比较安静，服务小哥点赞👍
最垃圾的酒店没有之一！没有前台没有存行李地方！然后要自助线上办入住！效率极其低下！花了我两个小时办理入住成功！千万别定这家酒店不然气死你
尽管出发前我采取了预防措施，解决了 Sonder 应用程序的访问问题，但抵达时还是很糟糕。尽管“大团队”表示“愿意提供帮助”和“理解”，但我的所有努力都白费了。简而言之，在没有另一位客户设法联系到其他人并申请访问权限的情况下，我们只能带着所有行李流落街头。工作室里只有两把椅子，可供四个人使用，隔墙无法使用，而且很危险。需要指出的是，第二天我们又拿到了两把椅子，这并非没有与团队进行过几次邮件沟通，他们还不得不支付第四晚的房费，这笔费用是预付的。隔音效果不佳，沙发床位于玻璃屋顶下，阳光透过玻璃照进来，这些都加剧了诸多不便。经过多次沟通，第四晚的费用终于支付了，没有任何访问代码的麻烦。然而，我们必须自己思考如何访问网站而不是应用程序来获取访问代码。简而言之，假期期间，尽管Sonder团队的出发点是好的，但我们还是可以避免这些令人不快的旋转。在酒店业，良好的客户服务是无法取代专业能力的。
这个地方真是太让人失望了，价格又贵。我们花钱升级了套房，带露台，结果却大失所望。套房位于巴塞罗那郊区一条破旧的街道尽头，远离尘嚣。没有停车位，也没有工作人员。进门和拿挂锁钥匙的密码很复杂。“套房”里没有水和面巾纸。空空如也的迷你冰箱里有一个烂掉的吃了一半的桃子。露台破烂不堪（而且很脏），到处都是破碎的花盆和枯死的植物，俯瞰着邻居的晾衣绳。整晚都有街头派对的噪音。入口门和露台门都没有锁。酒店内不提供食物。我们是旅享家终身白金会员，却在这次入住中犯了一个巨大的错误。家具很少。真是一个代价高昂的巨大错误。顺便说一句，巴塞罗那很棒。千万不要住在这里。
第一次入住Sonder酒店。花园房。入口门系统非常不稳定——试了好几次才打开。电梯非常老旧——如果楼上有人没关好，电梯就无法运行。房间冰箱从来没用过（至少另外两个房间也一样）。电视频道非常有限。露台家具非常破旧。位置尚可，但总体来说“中档”。最多只能算是一家两星级酒店。
位置优越，干净，厨房超级实用！适合家庭入住。迷人的员工。舒适的床上用品。室外庭院很神奇。自动钥匙系统和出发行李寄存处。 Nespresso 咖啡机👌👌👌👌
位置特别不好，如果开车去的话不太可行，因为酒店车库就在10个街区之外。这个地方非常好，但对于住在公寓里的我们来说，家庭开放的概念并不适用。当一个人洗澡时，家庭成员必须留在一个地方一动不动。另一个问题是，沙发位于天花板窗户下方，天一亮，所有光线就可以进入。酒店仅通过 WhatsApp 管理！
完美的住宿。我们在最后一刻更换了酒店，因为我们最初预订的酒店正在维修中，没有任何问题，Snder 团队联系我们提出了这个住宿建议；多么美妙啊！顺利入住，我们不需要等待任何人；精确的方向。房间很棒；超级宽敞；设计高雅，配备您享受独特住宿所需的一切。这座宫殿是一颗真正的宝石，位于一个安静的区域。完全推荐。
到目前为止，在我们的西班牙之旅中，在 5 家住宿中，Sonder Le Palacete 是我们最不喜欢的选择。五个中的一个稍微好一点，三个要好得多。在我看来，Sonder Le Mansion 不值得超过两颗星，这家酒店绝对没有什么突出的地方。
A horrible experience. Do not go to this hotel. This beyond-rich international company do not pay for even one member of staff to be there after 4pm, as a security/support person for the guests. They keypad you have to use has most of the numbers worn away, there is no light above to help either. I was stuck out on this back street, no lighting, trying again and again with the code I was assured would work. I rang the help number and was given another code, which didn't work. After 3 or 4 codes being sent and not working I demanded that someone be sent to my aid. I was told ok, but then much later, no, they didn't have anyone. Finally, I was let into the hotel remotely, by the person on the phone, but I did not dare leave the building again, so my whole evening plan was ruined. Disgusting. I wish a complete refund for my one night stay.