酒店回复: Hervé，感谢您在 TripAdvisor 上分享您在 Kin Plaza Arjaan 酒店的入住体验。我们衷心感谢您对我们酒店的清洁度、员工的专业素养以及餐厅菜单的丰富选择给予的赞赏。我们很高兴听到您觉得我们酒店的位置便利，方便您探索金沙萨。我们始终致力于为宾客提供卓越的体验，您的反馈正是我们实现这一目标的关键。期待您下次光临！

酒店回复: Chère Clarisse N., Merci d'avoir pris le temps de partager votre expérience sur TripAdvisor. Nous sommes ravis d'apprendre que vous avez passé un séjour merveilleux au Kin Plaza Arjaan. Vos commentaires élogieux concernant notre environnement sécurisé, nos installations superbes et nos chambres confortables et propres nous touchent beaucoup. Nous sommes également heureux que vous ayez apprécié nos options de restauration. Votre recommandation compte beaucoup pour nous, et nous espérons vous accueillir à nouveau dans le futur ! Cordialement,

酒店回复: Cher Arichards Merci d'avoir publié votre commentaire sur TripAdvisor ! Nous sommes ravis d'apprendre que vous avez passé des moments mémorables et que vous avez apprécié la qualité de notre service ainsi que le professionnalisme de notre personnel. Nous apprécions votre retour concernant le petit-déjeuner et l'absence de poisson et de fruits de mer. Vos suggestions sont précieuses, et nous travaillerons à améliorer notre offre en tenant compte de vos remarques. Nous espérons vous accueillir à nouveau très bientôt et vous offrir une expérience encore meilleure !

酒店回复: Cher Jerry K, Merci beaucoup d'avoir pris le temps de publier ce merveilleux avis sur TripAdvisor concernant votre séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez passé une excellente expérience avec nous. Nous apprécions particulièrement vos commentaires positifs sur la qualité de notre service, de l'accueil à votre départ. Votre satisfaction est notre priorité absolue et nous nous efforçons en permanence d'offrir une expérience inoubliable à tous nos clients. Nous sommes heureux que vous ayez trouvé votre chambre confortable et très propre, et que vous ayez apprécié le large choix et la qualité de notre restauration. Votre mention du service d'étage attentif et serviable est également très appréciée. Nous vous remercions sincèrement d'avoir pris le temps de partager votre avis détaillé sur TripAdvisor. Vos commentaires constructifs nous aident à nous améliorer constamment et à maintenir nos hauts standards de service. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir. D'ici là, nous vous souhaitons une excellente journée. Cordialement, Simon Azizi General Manager

酒店回复: Dear Roam, Thank you for choosing to stay at KinPlaza Arjaan By Rotana during your first trip to Kinshasa. We greatly appreciate you taking the time to share your feedback regarding your overall stay on Trip Advisor. We are delighted to hear that you had a pleasant experience with us. We are glad to know that you found your room to be spacious, clean, and in good shape. Providing a comfortable and well-maintained accommodation is our top priority, and we are pleased that we met your expectations. We also take note of your comment regarding the hard water stains in some areas of the shower stall, and we will address this issue promptly to ensure a consistently high level of cleanliness. We are pleased to hear that you found the selection at our buffet, from breakfast to dinner, to be solid. Our culinary team works hard to offer a variety of delicious options to cater to our guests' preferences. It is wonderful to know that our staff, particularly Franck and Nadège at the Front Desk, provided you with excellent service. We will pass along your kind words to them as recognition of their efforts. Ensuring the satisfaction and comfort of our guests is our priority, and we are glad that we were able to assist you with your American Express card issue. As a business hotel, we understand the importance of maintaining a peaceful and quiet environment for our guests. We are pleased that your room was quiet and that the air conditioning met your expectations. Thank you once again for your valuable feedback. We look forward to welcoming you back to KinPlaza Arjaan By Rotana on your future visits to Kinshasa. Should you have any further comments or suggestions, please do not hesitate to reach out to us. We are always here to assist you. Warm regards, Simon Azizi General Manager

酒店回复: Greetings from Kinplaza Arjaan By Rotana and thank you for sharing this on TripAdvisor Thank you for sharing your positive experience and feedback about your extended stay at our hotel. We are thrilled to hear that you and your crew members have been impressed with the overall quality and cleanliness of the rooms, as well as the excellent service provided by our team. It is our goal to ensure that every guest feels comfortable and satisfied during their stay, and we are glad to know that we have met your expectations. We are honored that your airline has chosen our hotel as the preferred accommodation for your crew members in Kinshasa since November 2023. We understand the importance of selecting top-quality hotels, and we are committed to providing a high standard of service and hospitality. We appreciate your kind words about our 5-star restaurant and the culinary offerings from Lebanon and international cuisines. Chef Abbas is a dedicated professional, and we are pleased to hear that his culinary expertise has been enjoyed by you and your crew members. Your comment about feeling at home in Europe is a great compliment, and we are delighted to know that our hotel has provided a welcoming and comfortable environment for you during your stay in Kinshasa. Thank you for recommending our hotel and mentioning Chef Abbas. We will make sure to pass on your positive feedback to him and the rest of our team. It has been a pleasure serving you and your crew members, and we look forward to continuing to provide you with exceptional service and hospitality in the future.

酒店回复: Dear Pretty, Thank you for taking the time to share your feedback about your recent stay at Tripadvisor. We truly appreciate your valuable insights as our guests' satisfaction is of the utmost importance to us. We are delighted to hear that you found our hotel to have the potential to be the best in the African country. Your positive recognition of our establishment is greatly appreciated. We strive to offer exceptional service to all our guests, and we are pleased to know that you recognized our efforts in creating a memorable experience. However, we are truly sorry for the inconvenience you experienced with our room service tracking system and laundry service. We understand that promptness and efficiency are crucial in these aspects, and we apologize for falling short of your expectations. Rest assured, we have noted your comments and will work diligently to improve in these areas. It is through valuable feedback like yours that we can make meaningful enhancements to our services. We also apologize for any inconsistencies in our breakfast service. We understand that our guests expect efficient and attentive service during their dining experience, and we are disappointed to learn that this was not the case for you. Please be assured that we will address this issue with the team to ensure that all our guests receive the prompt and courteous service they deserve. Furthermore, we appreciate your feedback regarding the English fluency of our staff and trust there are some courses going on to enhance this subject as an international hotel, we understand the importance of clear communication, and we apologize for any lapses you encountered. We are committed to continuous training and improvement in this area to ensure that all our guests' requests and needs are clearly understood and met. Once again, thank you for sharing your valuable feedback with us. We appreciate your patronage and hope to have the opportunity to welcome you back in the future, if there is any plan please contact me personally via my email to make sure that your next stay is hassle-free. Warm regards,