酒店回复: Dear Timura, We were distressed to read your comments. What you have described is not representative of a typical experience on site, and we assure you that we are looking into these matters promptly. Please accept our apologies for any discomfort felt, and know we would be very grateful for the opportunity to serve you again to deliver a stay that better represents our true value.
1.0分
其他
原文
翻译提供方：Google
情况每次都变得更糟
酒店回复: Thank you for your review.
4.0分
其他
原文
翻译提供方：Google
没有什么
酒店回复: Thank you for your review.
4.0分
其他
浴室花灑水量稍小
酒店回复: 感謝您的評論。我們將與我們的員工一起調查此事。
1.0分
其他
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When I arrived at the red line, it was nothing like the pictures on your website. When we walked into the lobby in the front desk, the smell inside was terrible. The gallo at the front desk seemed confused about my reservation.And we all decided we wanted to stay somewhere else because it just did not feel like a clean hotel. When I told the gal at the front desk, we were going to stay somewhere else She just handed me back my I.D and my debit card and did not explain to me that we were going to be charged for the rooms anyway. Nobody, I was with wanted to stay there, because the atmosphere was very uncomfortable. I am requesting a refund for the rooms for the one night that I was charged to my debit card.
3.0分
其他
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When I arrived (5:30p) housekeeping was coming out the room. Bathroom had hair all over the place. Second bed was broken on a corner. Sheets and pillow were musty.
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酒店回复: I’m sorry to hear about the condition of your room. That’s not the experience we aim to provide. We’ve addressed this with our team and appreciate you bringing it to our attention.
4.0分
其他
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The Internet is poor strength but so am I.. Lol. Very nice to find a hotel that lets us stayso I can get on my way to a better way of living and off the streets. New ESA in training, so hope no one complains. Wonderful bed, kinda hard to get ahead with no restaurants discounts and online delivery scams for dining are ridiculous when everyone expects a tip on top of their pay and automatically delay or ruin your plans because they're trying to figure out a way to beef up the total
Wish weeklymonthly rates were cheaper or at least posted ahead of checking in so I could budget better.
Why isn't the tax already added in? Receipt should be available if "pay later" option because it's always PREPAY plus damage deposit or GO AWAY. Surprises dont jive well with solo stayers ($2700-$3000 mth) ouch
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the bed and stay, and we appreciate your input regarding internet strength, pricing transparency, and rates. Your comments help us improve, and we hope to welcome you back for an even better experience.
3.0分
其他
Water in the shower and in the sink went everywhere. Had to put up extra towels to keep water in the shower.
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酒店回复: Thank you for your feedback. We’re sorry for the inconvenience with the water and will review the issue to prevent this from happening again.
2.0分
家庭亲子
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Low key property. Slow check-in. Missing simple things like hair dryer, microwave even though it was advertised. Noisy beds, terrible breakfast with no plates, napkins and selections is very poor.
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酒店回复: Sorry to hear about your experience . we’ll review the issues you mentioned and work with our team to make improvements.
房间设施一般，将就住一晚没什么问题
房间的地板很脏，微波炉也很脏，床单上有头发。房间很大很宽敞，但是软垫家具很脏，有污渍。淋浴间里有黑色霉菌
情况每次都变得更糟
没有什么
浴室花灑水量稍小
When I arrived at the red line, it was nothing like the pictures on your website. When we walked into the lobby in the front desk, the smell inside was terrible. The gallo at the front desk seemed confused about my reservation.And we all decided we wanted to stay somewhere else because it just did not feel like a clean hotel. When I told the gal at the front desk, we were going to stay somewhere else She just handed me back my I.D and my debit card and did not explain to me that we were going to be charged for the rooms anyway. Nobody, I was with wanted to stay there, because the atmosphere was very uncomfortable. I am requesting a refund for the rooms for the one night that I was charged to my debit card.
When I arrived (5:30p) housekeeping was coming out the room. Bathroom had hair all over the place. Second bed was broken on a corner. Sheets and pillow were musty.
The Internet is poor strength but so am I.. Lol. Very nice to find a hotel that lets us stayso I can get on my way to a better way of living and off the streets. New ESA in training, so hope no one complains. Wonderful bed, kinda hard to get ahead with no restaurants discounts and online delivery scams for dining are ridiculous when everyone expects a tip on top of their pay and automatically delay or ruin your plans because they're trying to figure out a way to beef up the total
Wish weeklymonthly rates were cheaper or at least posted ahead of checking in so I could budget better.
Why isn't the tax already added in? Receipt should be available if "pay later" option because it's always PREPAY plus damage deposit or GO AWAY. Surprises dont jive well with solo stayers ($2700-$3000 mth) ouch
Water in the shower and in the sink went everywhere. Had to put up extra towels to keep water in the shower.
Low key property. Slow check-in. Missing simple things like hair dryer, microwave even though it was advertised. Noisy beds, terrible breakfast with no plates, napkins and selections is very poor.