Didn’t use the pool or gym but the room was adequate for our 3 day stay. Loved the free bottled water and breakfast was good for the value. Don’t let the inexpensive price deter your decision- definitely exceeded our expectations. The only negative was the couch in the room was very uncomfortable.
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酒店回复: Janet, Thank you so very much for your kind words. Have a wonderful evening. We appreciate hearing from our valued guests.
4.0分
家庭亲子
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Had to ask many times for towels changing and room cleaning. Besides that, everything was perfect. The staffs were wonderful, and the breakfast was good with lot of choices and variety.
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酒店回复: I want to personally apologize for the hassle of constantly asking for towels that you didn't receive. I will have a talk with the front desk staff as well as housekeeping and see if we can avoid this in the future. We appreciate your honest feedback, so we can improve going forward. Have a wonderful day.
3.0分
其他
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Our microwave and dishwasher were not working and they did not have any maintenance workers available the entire 3 day stay. We ended up finding the breaker box and resetting it ourselves and getting it to work.
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酒店回复: Mark, I want to personally apologize for the breaker issue in your room. I take full responsibility for failing you and no getting that fixed. We have been working on replacing the bad breakers and are about 90 % done. Thank you so very much for your honest feedback, as we cannot be better if we don't receive feedback supporting what we need to improve at. Have a wonderful day.
5.0分
其他
The manager and desk clerk friendly and accommodating. I asked for a late check out and was quickly granted one. The room was clean.
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酒店回复: Terry, We appreciate your kind word. We are also understanding in departure times and arrival times are needed to change with appointments and issues. We are completely here for you the valued guest to take some of the stress off of you while staying with us. Have a wonderful day.
4.0分
情侣出游
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Employees were really nice. Parking was adequate. Noise level was not bad. Loved the bedding! Had a couple of housekeeping issues - the “kitchen” garbage hasn’t been taken out and was full and included food and a dirty diaper. Also the shampoo dispenser in the shower had been removed but not replaced. This didn’t affect us though since we bring our own toiletries.
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酒店回复: Robin, My name is Michael Boggs, the general manager of Sleep Inn and Suites. First off, I would like to personally apologize for your bad experience. I am here to rectify the situation if possible. Please feel free to reach out to me to discuss this further if you feel it is necessary. I take this seriously and my commitment to you is to make it right, so you will give us a chance in the future to be better. Thank you for your time in addressing your concerns in this matter.
5.0分
其他
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Loved the hotel
Loved the hotel—clean and modern, friendly service. Free shuttle service (offer a tip, please) to/from the Mayo Clinic is a GREAT amenity… Hot breakfast is always appreciated… Comfortable bed with lots of pillows… Free water and cookies upon arrival…
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酒店回复: Karen, Your comments and feedback made our day. Thank you for allowing us to serve and host you during your stay. We are honored to hear from our guests about their stay and how we can improve if need be. Have a wonderful day.
5.0分
其他
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Great value, great location, and comfortable stay
Room was spacious and clean, fit our needs perfectly. Was a great location with access to food and services, yet a reasonable drive to downtown facilities. We were in town to fish the Zumbro River, and the location was perfect, plus the room provided a great base.
The only negative is that our room did not receive routine service. We were checked in for three nights and had to request towel exchange and refill of the couch free pods in the room.
The breakfast area and breakfast offerings were the best I have had in a long time, and there was a full time attendant to help you if something ran out, or you had a special need.
And the price was very reasonable!
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酒店回复: Mike, Thank you so very much for your feedback, it is very important to us to hear from our guests what we are doing well at and what we need to do better at. Have a wonderful day.
5.0分
其他
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Sleep Inn staff were very helpful to me when I lost my keys and needed to get to my Mayo appointment. They, the shuttle driver and a few guests were so helpful to me to be able to just make my appointment. The quiet, cleanliness, overall room accommodations were wonderful! My new ‘go to’ place for upcoming Mayo appointments!
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酒店回复: Jan, We are so happy that you felt cared for by not only our staff, but our wonderful guests. Thank you for the kind words, as an inspiration and motivation to keep heading in the right direction. We are honored to host you during your Mayo Clinic visits and look forward to providing you with excellent service next time you need to stay with us. Have an amazing day.
5.0分
其他
Will definitely stay here again. They were very accommodating with our fur baby.
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酒店回复: Scott, Thank you for your kind words. We appreciate being able to host you while in Rochester, MN here at Sleep Inn & Suites. Have a fantastic day.
5.0分
其他
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Solid stay, budget friendly, easy ride to Mayo.
Stayed while relative was admitted to St. Mary's Hospital/Mayo. Very clean & comfy. Loved the walk in shower, firm & comfy bed & pillows. Microwave & fridge were bonuses. It was quiet. It was also pretty full, parking lot was full at night.
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酒店回复: Kelly, Thank you for your feedback about your recent stay with us. We are honored to have you stay with us and we hope you return to visit us when you are in Rochester. We appreciate your comments as they let us know where we can improve and make your stay more comfortable. Have a wonderful day.
Didn’t use the pool or gym but the room was adequate for our 3 day stay. Loved the free bottled water and breakfast was good for the value. Don’t let the inexpensive price deter your decision- definitely exceeded our expectations. The only negative was the couch in the room was very uncomfortable.
Had to ask many times for towels changing and room cleaning. Besides that, everything was perfect. The staffs were wonderful, and the breakfast was good with lot of choices and variety.
Our microwave and dishwasher were not working and they did not have any maintenance workers available the entire 3 day stay. We ended up finding the breaker box and resetting it ourselves and getting it to work.
The manager and desk clerk friendly and accommodating. I asked for a late check out and was quickly granted one. The room was clean.
Employees were really nice. Parking was adequate. Noise level was not bad. Loved the bedding! Had a couple of housekeeping issues - the “kitchen” garbage hasn’t been taken out and was full and included food and a dirty diaper. Also the shampoo dispenser in the shower had been removed but not replaced. This didn’t affect us though since we bring our own toiletries.
Loved the hotel
Loved the hotel—clean and modern, friendly service. Free shuttle service (offer a tip, please) to/from the Mayo Clinic is a GREAT amenity… Hot breakfast is always appreciated… Comfortable bed with lots of pillows… Free water and cookies upon arrival…
Great value, great location, and comfortable stay
Room was spacious and clean, fit our needs perfectly. Was a great location with access to food and services, yet a reasonable drive to downtown facilities. We were in town to fish the Zumbro River, and the location was perfect, plus the room provided a great base.
The only negative is that our room did not receive routine service. We were checked in for three nights and had to request towel exchange and refill of the couch free pods in the room.
The breakfast area and breakfast offerings were the best I have had in a long time, and there was a full time attendant to help you if something ran out, or you had a special need.
And the price was very reasonable!
Sleep Inn staff were very helpful to me when I lost my keys and needed to get to my Mayo appointment. They, the shuttle driver and a few guests were so helpful to me to be able to just make my appointment. The quiet, cleanliness, overall room accommodations were wonderful! My new ‘go to’ place for upcoming Mayo appointments!
Will definitely stay here again. They were very accommodating with our fur baby.
Solid stay, budget friendly, easy ride to Mayo.
Stayed while relative was admitted to St. Mary's Hospital/Mayo. Very clean & comfy. Loved the walk in shower, firm & comfy bed & pillows. Microwave & fridge were bonuses. It was quiet. It was also pretty full, parking lot was full at night.