Nice stay as usual. No hot food other than waffles on Thanksgiving and the Friday afterwards was disappointing. They have served hot breakfast on Christmas in the past. Front desk person on Friday morning was super nice and helpful. We will be back.
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酒店回复: Joseph, Thank you for your feedback about your recent stay. I hired a fill in breakfast person for holidays and days taken off by our breakfast staff. He never showed up to work for those days. I had planned for a beautiful breakfast for Thanksgiving and Friday. I take full responsibility for the lack of communication and breakfast for the holiday. I was disappointed, so I understand your disappointment as well. Have a wonderful weekend and thank you for choosing us to stay with.
5.0分
情侣出游
The room was spotless, and all soaps refilled, renewed. The staff is very helpful, informational, and people friendly ;)
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酒店回复: Susan, Thank you for taking the time to rate us on how we are doing. It is very important to hear from our valued guests. As you are a huge part of our success. Have a wonderful weekend and enjoy your day.
2.0分
其他
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I booked a king suite with full size fridge. We were going to be shopping and I needed a place to store the food I bought.
When I checked and got to my room I got 2 doubles with a mini fridge. I called down to desk and desk attendant told me the room I booked was taken the person did not check out and the manager gave me this room. If I wanted I could talk to Michael the next morning. There was no one downstairs when I checked out.
The room was unbearable hot had to open the window and listen to traffic all night. Never could get the heat down. Had the heat set at 62 and still hot. In the bathroom there was 4 marks where the wall had been patched but never painted. Showhead was a plastic handheld. Really a shoddy looking room.
I don’t know what the point of picking a room when they give you whatever crap room they feel like. Would not stay here again
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酒店回复: Theresa, Thank you for taking the time to complete this survey. Unfortunately, we missed the mark with your stay. I completely understand your frustration, and I will be looking into ways to do better. I take full responsibility for this situation. Have a wonderful day and upcoming holidays.
5.0分
其他
Room was very nice. Requested and accessible room and that's what we got. Will be using this hotel again.
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酒店回复: James, Thank you for taking the time to let us know how we are doing. We are so excited that you enjoyed your stay with us, and we welcome you back anytime you need us. Hearing from our valued guests keeps us motivated to be committed to your comfort. Have a wonderful Tuesday.
5.0分
情侣出游
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Amazing staff, help with shuttle scheduling, free cookies & bottle water, very helpful and cheerful..Shuttle service gets the gold star. Drivers so helpful, safe driving and so pleasant and free but I do tip for such a hassle free parking option. Several places to eat within waking distance, little grocery store. The room was pleasant and well maintained. I'll be back. Mumms
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酒店回复: Sherrie, Thank you for your kind words, we are ecstatic that you enjoyed your stay with us. We are honored to be able to host you during your time in Rochester. Thank you for the opportunity to stay with us. Have a wonderful weekend.
5.0分
家庭亲子
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The staff at the front desk were beyond friendly, very accommodating to room requests and use of the dining room for our family to gather as we were in town to attend my cousin's funeral. Our room was clean, the breakfast wonderful, and the hotel is in a great location!
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酒店回复: Timothy, Thank you very much for your feedback and your time filling out this survey. We are so excited that you enjoyed your stay during a difficult time. We appreciate your kind words and hope you have a wonderful weekend.
5.0分
家庭亲子
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The staff was top notch, very pleasant and helpful in fulfilling the needs that we had. The room was clean and acceptable, and the breakfast was very good as well.
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酒店回复: Tim, Wow thank you very much for your kind comments. It means a lot to us to hear from our satisfied guests. We appreciate being able to host you during your stay with us. Have a wonderful evening.
5.0分
其他
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Didn’t use the pool or gym but the room was adequate for our 3 day stay. Loved the free bottled water and breakfast was good for the value. Don’t let the inexpensive price deter your decision- definitely exceeded our expectations. The only negative was the couch in the room was very uncomfortable.
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酒店回复: Janet, Thank you so very much for your kind words. Have a wonderful evening. We appreciate hearing from our valued guests.
4.0分
家庭亲子
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Had to ask many times for towels changing and room cleaning. Besides that, everything was perfect. The staffs were wonderful, and the breakfast was good with lot of choices and variety.
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酒店回复: I want to personally apologize for the hassle of constantly asking for towels that you didn't receive. I will have a talk with the front desk staff as well as housekeeping and see if we can avoid this in the future. We appreciate your honest feedback, so we can improve going forward. Have a wonderful day.
5.0分
家庭亲子
Clean room, Staff friendly. Breakfast was okay but better than any other Sleep Inn.
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酒店回复: Sah Sharon, Thank you for taking the time to let us know how we are doing. We are excited that you enjoyed your stay with us. I will be looking into how we can improve our breakfast in the future. Thank you for your honest feedback, as it is very important to us to hear from our valued guests. Have a wonderful day and enjoy the upcoming holidays.
Nice stay as usual. No hot food other than waffles on Thanksgiving and the Friday afterwards was disappointing. They have served hot breakfast on Christmas in the past. Front desk person on Friday morning was super nice and helpful. We will be back.
The room was spotless, and all soaps refilled, renewed. The staff is very helpful, informational, and people friendly ;)
I booked a king suite with full size fridge. We were going to be shopping and I needed a place to store the food I bought.
When I checked and got to my room I got 2 doubles with a mini fridge. I called down to desk and desk attendant told me the room I booked was taken the person did not check out and the manager gave me this room. If I wanted I could talk to Michael the next morning. There was no one downstairs when I checked out.
The room was unbearable hot had to open the window and listen to traffic all night. Never could get the heat down. Had the heat set at 62 and still hot. In the bathroom there was 4 marks where the wall had been patched but never painted. Showhead was a plastic handheld. Really a shoddy looking room.
I don’t know what the point of picking a room when they give you whatever crap room they feel like. Would not stay here again
Room was very nice. Requested and accessible room and that's what we got. Will be using this hotel again.
Amazing staff, help with shuttle scheduling, free cookies & bottle water, very helpful and cheerful..Shuttle service gets the gold star. Drivers so helpful, safe driving and so pleasant and free but I do tip for such a hassle free parking option. Several places to eat within waking distance, little grocery store. The room was pleasant and well maintained. I'll be back. Mumms
The staff at the front desk were beyond friendly, very accommodating to room requests and use of the dining room for our family to gather as we were in town to attend my cousin's funeral. Our room was clean, the breakfast wonderful, and the hotel is in a great location!
The staff was top notch, very pleasant and helpful in fulfilling the needs that we had. The room was clean and acceptable, and the breakfast was very good as well.
Didn’t use the pool or gym but the room was adequate for our 3 day stay. Loved the free bottled water and breakfast was good for the value. Don’t let the inexpensive price deter your decision- definitely exceeded our expectations. The only negative was the couch in the room was very uncomfortable.
Had to ask many times for towels changing and room cleaning. Besides that, everything was perfect. The staffs were wonderful, and the breakfast was good with lot of choices and variety.
Clean room, Staff friendly. Breakfast was okay but better than any other Sleep Inn.