酒店回复: Dear Xiaoxiaogeng, Thank you very much for sharing your experience with us! We are delighted to hear that you found the hotel exceptionally clean and our service excellent. We are also glad you enjoyed the floating breakfast, as well as the private pool and bathtub facilities. Your kind words truly encourage our team, and we look forward to welcoming you back for another memorable stay.Warm regards, Manik Indra Guest Service Manager

酒店回复: Dear Mr/s. WanqiudejingyuThank you very much for your wonderful review. We are delighted to hear that you enjoyed our service and found the massage so relaxing that you could fall asleep each time. That is truly the best compliment for our spa team.We are also very pleased to know that Ms. Mela’s service and Chinese language skills made your stay more comfortable and enjoyable. Your kind words will certainly be shared with her and the entire team.It is great to hear that communication was smooth, our staff were patient, and breakfast was delivered promptly as well.Thank you once again for choosing Berry Amour Romantic Villas. We look forward to welcoming you back for another memorable stay.Best regards, Manik Indra Guest Service Manager

酒店回复: Dear Mr/s. xixiluvhuihui, Thank you very much for your wonderful review. We are truly delighted to hear that you found our hotel excellent value for money and enjoyed both our environment and service. Your kind words about our front desk concierge being professional, attentive, and responsive mean a lot to us. We are also glad our team could assist by sharing helpful safety advice to ensure your comfort during your stay. It was our pleasure to host you for two nights, and we look forward to welcoming you back for another romantic experience in the future.Warm Regards, Manik Indra Guest Service Manager

酒店回复: Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your comments regarding the towels and shower head, and we apologize if they did not meet your expectations. Your feedback is valuable to us, and we will review this with our maintenance and housekeeping teams for improvement. We are glad to hear that everything else met your expectations, and we hope to have the opportunity to welcome you back again for an even better stay.Warm regards, Manik IndraGuest Service Manager

酒店回复: Dear Ms Kai Yun, Thank you for sharing your feedback with us. We are delighted to hear that Tiara made your stay special with her excellent service and thoughtful assistance. We will be sure to share your kind words with her.However, we sincerely apologize for overlooking your birthday note and not preparing the simple decoration you had requested. We truly regret missing this opportunity to make your celebration more memorable, and your comments have been shared with our team to ensure we improve.We hope you will give us another chance to welcome you back and provide you with the flawless, thoughtful experience you rightfully expected.Warm regards, Manik IndraGuest Service Manager