酒店回复: Dear Guest, Greetings from Anantara Uluwatu Bali Resort. Thank you for sharing your detailed feedback following your stay with us. We’re delighted to hear that you enjoyed the upgrade to our Devara Penthouse Suite and that the spacious duplex layout, private pool, and stunning sea views from the living room and public pool helped create memorable moments for you and your family. It’s also wonderful to know that you appreciated the peaceful atmosphere at the main pool and its beautiful view. At the same time, we sincerely apologize for the cleanliness issues you encountered with the bedding, room hygiene, and private pool. This is certainly not the standard we aim to deliver, and your feedback is extremely important as we continue improving our facilities. As you mentioned, we are currently in a period of enhancement, and comments like yours help us focus on the areas that require immediate attention from our housekeeping and maintenance teams. We also understand how important comfort is for families traveling with children, and we appreciate you sharing your experience regarding the second bedroom. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back in the future and provide you with a much more seamless and comfortable stay. Regards, Ahmad Fikri, Director of Room.
酒店回复: Dear Guest, Greetings from Anantara Uluwatu Bali Resort. Thank you for your wonderful review. We’re delighted to hear that you enjoyed the beautiful cliffside views in Uluwatu, our spacious rooms, and the service from our front desk and restaurant team. It’s also great to know that you found the restaurant reasonably priced and suitable for a relaxing honeymoon or vacation. We appreciate your feedback regarding transportation. As we are located on a scenic cliffside, access can sometimes be less convenient, but our team is always happy to assist with transportation arrangements to make your stay more comfortable. We hope to welcome you back again for another memorable stay in the future. Regards, Ahmad Fikri, Director of Room.
酒店回复: 尊敬的宾客：
巴厘岛乌鲁瓦图安纳塔拉度假酒店向您问好。
感谢您抽出时间分享您的反馈。我们很高兴得知您喜欢我们的位置以及我们团队的热情服务。我们非常感谢您对蓝牙音箱和设施的评价，您的反馈非常宝贵，有助于我们提升宾客体验。我们希望未来能再次欢迎您，并为您提供更美好的住宿体验。
此致，
Ahmad Fikri
客房总监
酒店回复: 尊敬的 Tash P C K，
巴厘岛乌鲁瓦图安纳塔拉度假村向您问好。
感谢您与我们分享您的美好体验。我们很高兴得知您享受了海滩时光、酒吧的迷人晚餐景观以及主泳池和私人泳池的放松时光。您的好评对我们的团队意义重大。我们期待很快再次欢迎您入住，享受难忘的住宿体验。
此致敬礼，
Ahmad Fikri
客房总监
酒店回复: Dear Guest, Greetings from Anantara Uluwatu Bali Resort. Thank you for sharing your feedback with us. We are truly sorry to hear about your unpleasant experience during your stay, especially regarding the insects in the room and the condition of the swimming pool. This is certainly not the level of comfort and cleanliness we strive to provide for our guests. We are particularly concerned to hear that you and your baby were bitten during the night, and we sincerely apologize for the discomfort this caused. Please rest assured that your comments have been shared with our housekeeping and maintenance teams so we can immediately investigate and take the necessary actions, including improving pest control and ensuring our pool maintenance standards are consistently upheld. Your feedback is very important to us, and it helps us improve our services. Regards, Ahmad Fikri, Director of Room.
5.0分
海滨套房
情侣出游
原文
翻译由AI提供
在巴厘岛度假的最佳地点。对所有的服务都很满意。
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酒店回复: 尊敬的宾客，巴厘岛乌鲁瓦图安纳塔拉度假酒店向您问好！非常感谢您的好评。我们很高兴得知您在巴厘岛度过了美好的假期，并对我们所有的服务都感到满意。我们非常荣幸能与您相聚，并希望很快再次欢迎您，享受难忘的住宿体验。此致，客房总监 Ahmad Fikri。
酒店回复: Dear Aetria, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you for sharing your experience with us. We’re delighted that you enjoyed the breathtaking sea views and the beauty of our location next to the cliff. We understand that accessibility to the beach can be challenging due to the natural landscape, and we appreciate your feedback on this. Your comments about the room's size, cleanliness, and overall value are valuable to us, and we’ll take them into consideration as we continue improving our offerings. We’re always striving to enhance our guests’ experience, and we hope to welcome you back in the future for an even better stay. Regards, Ahmad Fikri, Director of Room.
酒店回复: Dear Guest, Warmest Greetings from Anantara Uluwatu Bali Resort. Thank you for sharing your detailed feedback. We're thrilled to hear you enjoyed the spacious rooms, stunning sea views, and the warm service from our staff. It's also wonderful that you appreciated our breakfast selection and the serene sea view during your meal.We’re sorry to hear about your concerns regarding the facilities. Your input about the TV functionality, swimming pool area, and access to the main road is valuable to us, and we will consider these points for future improvements. We also appreciate your feedback on the shuttle service and the Padang Padang beach experience. Your insights help us enhance our offerings for all guests.We hope to welcome you back again soon and provide an even better stay.Regards,Ahmad FikriDirector of Room
本来定的海景泳池套房，酒店直接给升级到德瓦拉顶层套房，复式的两层楼，楼上户外配套巨大的私人泳池和斜对海景的小花园，里面客厅正对180度海景.楼下有两个卧室，主卧配套超大洗漱间，次卧有两张单人床，可惜小朋友不敢单独睡.但可能酒店还在装修中，房间床品卫生，私人泳池不太干净.但酒店公区的大泳池风景绝佳，我们三个人独享！
酒店位于乌鲁瓦图的悬崖上，景色优美，房间面积大，前台和餐厅服务到位。餐厅价格实惠，进出交通不大方便，适合蜜月旅行和度假。
离乌鲁瓦图的餐厅和购物区非常近，但是白天走路太热，晚上走路又有点吓人。Grab打车很好叫，但好像是统一定价，无论多近的距离都是57,700印尼盾，考虑到巴厘岛的物价，这真的挺贵的。
设施虽然有点旧了，但海边的环境很美（没有沙滩）。游泳池人不多，很适合放松休闲。房间宽敞舒适，但因为靠海所以有点潮湿。旁边虽然在施工，但噪音不是很大，不会太受影响。
地理位置优越，服务态度非常好。
但设施有点旧，比如蓝牙音箱，时而能连上时而不能，不太稳定。
很棒的度假胜地，我们去了海滩，在酒吧享用了能欣赏到绝美风景的晚餐，还能在泳池边和房间的私人泳池里尽情放松。太喜欢了！
房间不好里面的草坪都是假的，还有很多虫子，我带着小宝宝第一晚就被咬了十几口整个胳膊都肿了，然后泳池也不干净
在巴厘岛度假的最佳地点。对所有的服务都很满意。
在悬崖旁边，海非常漂亮，但是从房间到海边很费劲。房间很大，但是没有什么特色，干净卫生。总的来说性价比不算很高，但是确实有巴厘岛非常不错的海景（比库塔水明漾好太多）
优点：房间很大 沙发超级大 最便宜的房间也是正对海景 服务很好 从安保到每个服务人员都会很热情打招呼 早餐也不错 选择较丰富 吃早餐可以坐在餐厅外面看海景
缺点：酒店设施较老 电视无法airplay 酒店只有一个很小的泳池区域 酒店要从主路的一条小路进来 步行去主路有一定距离 酒店班车不能送客人到主路
酒店班车🉑️接送的padang padang海滩个人觉得不是很值得去 海滩特别小 上面很多小垃圾
服务非常棒。
每次和工作人员碰面，他们都会热情地微笑着问候。有些前台人员甚至会直呼我的名字，让人感觉更亲切。在我生日那天，房间里收到了一份小蛋糕，还得到了一些特别待遇，比如水疗半价优惠。
酒店里有很多活动，比如晨间瑜伽、有趣的陶艺课、品尝巴厘岛本地葡萄酒等。酒店内还有专业摄影师可以帮你拍照。
早餐很美味，有各种本地和国际美食选择。新鲜水果、果汁和草药饮品应有尽有，还有好几个热食档口。
客房服务非常注重细节，每天两次。
- 上午整理：每天提供新鲜水果，浴室里有清新的香薰包，还有一些关于巴厘岛的小纸条，可以当书签用。
- 晚上准备：铺床（撤掉装饰靠垫和装饰板，叠好被子边缘方便入睡），床头柜上放有洋甘菊茶包或热巧克力粉。他们甚至会把淋浴脚垫铺好，方便晚上淋浴。平时这个脚垫是精巧地折叠起来的。
这些小细节真的非常加分！他们甚至会帮我整理好数据线！
主入口的安保也很好。
地理位置优越，靠近一些主要景点。晚上还有传统现场音乐表演。
也有一些不足之处：
- 酒店离主路有点远，出去需要走一段路。不过好在酒店提供班车到特定地点。
- 酒店里有很多台阶（乌鲁瓦图地区多悬崖）。虽然酒店伙食很好，走走也算是锻炼，但可能不太适合老年人或行动不便的人。
- 由于装修，目前无法前往下方的海滩。
总的来说，这些“不足”我并不介意，因为酒店其他方面都非常出色。我还会再来的！