Avoid this hotel since you won't be staying in the building presented on most of the travelling web sites presenting this hotel. I got a room at the back of the building behind full garbage bins. I don't understand why this place is still listed.
3.0分
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What I love about this "hotel" is that it's in a great location, right in the heart of Old Town Quebec City. It was really nice to just walk out the door, and there you are, surrounded by restaurants and just a few blocks from the boardwalk overlooking the St. Lawrence River. The first problem was with the check-in. I booked this with credit card miles, so maybe if I'd booked directly the communication would have been better. But, as it was, I showed up about an hour before 4:00 check-in time, hoping maybe I could check in early. I had read that there is no reception, but you check in through a gift shop next door. Well, I get to the door that says Hotel Le Cavalier du Moulin, open it, and there's nothing there but a small space and two locked doors and some vague directions hand written on a white board. No phone number or other contact info. But I Googled it on my phone, found a number, called it, got a recorded message, pushed the button to speak with someone, got a message saying there's no one there right now to speak with. But there was a gift shop next door, so I went in. I was clearly not the first person to walk in there confused, and the gift shop is not affiliated with the hotel. But they did tell me to maybe try calling again after 4:00. So I went into an Italian restaurant a few doors down and got a pizza. At 4:00 I tried calling again and this time did get someone. They told me I should have received an email with check-in instructions. I hadn't, but they sent it to me then. She tried to direct me to where my room is, but that took some effort. Rooms are scattered around this area, so one is around a corner, another is through an alley, another is through the locked door I mentioned before. Mine, I finally figured out, was through a tunnel about 30 feet long, which led to an opening with stairways and dumpsters and an an outer door to the building where my room was. So, finally got in with the codes emailed to me. The room was fine. Not at all elegant, but clean and had everything I needed, which wasn't much. Bed was extra-firm. I had paid extra for a room with a fridge and microwave, which was very handy. Room also had some plates, flatware, etc., which was nice. There was also a toaster, electric kettle, and coffee maker across the back of the counter. Nice, right? But there was no electric outlet to plug them into. I used only the coffee maker, and set it on the floor on the other side of the bed where there was an outlet. Oh, the TV didn't work. I reported this on day one or two via email. They asked me to send them a picture of the error message on the TV screen, which I did. They said they'd send someone to have a look, but they never did. Checking out, I reminded them that the TV never did work, hoping they'd feel like they owed me a little consideration when I asked if I could delay checking out to noon rather than 11. Yes, you can check out at noon IF you pay for another hour. Really? So, I checked out at 11. I
5.0分
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Great location in old Quebec City, within walking distance to everything! We stayed 4 nights and the beds and pillows were comfortable and the host recommended several several restaurants nearby that were locally owned and served traditional food.
房间太一般了，比民宿更差一点，上房间的楼梯咯吱咯吱的响、淋浴花洒🚿一会烫一会冷…比三星的商务酒店还差
服务非常好，非常令人满意。
房间里提供了所有早餐所需用品。
酒店位置很理想，方便游览附近所有景点，停车位步行2分钟即可到达。
这是我住过的最差的酒店！酒店正门没有开，私人老板在酒店门口的小卖部柜台里面接待，拿着钥匙领着我们进入旁边三个大垃圾桶过道走廊进入一个很旧的楼梯间，我们的房子就在楼梯脚下，一个多边形不规则的小房间，卫生间和马桶也极小，一个小窗外面只看到像厂房仓库一样的白墙。最关键是用铁钥匙开的古老门锁感觉很不牢靠，楼上木板又叽叽嘎嘎作响，害的我们晚上睡觉要用椅子柜子顶着门才敢睡觉。 这一晚住房也不便宜，付费人民币815元，却住在这样的平民窟里面。我们在国内也生活得不错，到国外来住这种住房简直怀疑人生！
我在加拿大自己订房青年旅社，也定过最便宜300多元人民币一晚的旅社，条件也比这房间好。不知是携程在海外没有足够势力精选性价比好的酒店，还是房东坑我们给予了最差的房间。但总体加拿大20来天行程，在多伦多、渥太华从booking上订房都满意，而携程上定的魁北克、蒙特利尔三处宾馆都不太满意，蒙特利尔定的勒鲁克斯酒店(Lelux Hotel)5晚，也是小得转个身体都不容易的感觉，600多一晚的酒店也感觉很不值得！
除了位置，整体体验非常糟糕。
我们至少可以说，这房间非常令人失望。浴室已经40多年了，亟需彻底翻新；走廊地毯上可能还挂着雅克·卡地亚的画；入口墙上满是大洞，进门还要穿过垃圾桶旁边的小巷……绝对，无论如何都别来！
Avoid this hotel since you won't be staying in the building presented on most of the travelling web sites presenting this hotel. I got a room at the back of the building behind full garbage bins. I don't understand why this place is still listed.
What I love about this "hotel" is that it's in a great location, right in the heart of Old Town Quebec City. It was really nice to just walk out the door, and there you are, surrounded by restaurants and just a few blocks from the boardwalk overlooking the St. Lawrence River. The first problem was with the check-in. I booked this with credit card miles, so maybe if I'd booked directly the communication would have been better. But, as it was, I showed up about an hour before 4:00 check-in time, hoping maybe I could check in early. I had read that there is no reception, but you check in through a gift shop next door. Well, I get to the door that says Hotel Le Cavalier du Moulin, open it, and there's nothing there but a small space and two locked doors and some vague directions hand written on a white board. No phone number or other contact info. But I Googled it on my phone, found a number, called it, got a recorded message, pushed the button to speak with someone, got a message saying there's no one there right now to speak with. But there was a gift shop next door, so I went in. I was clearly not the first person to walk in there confused, and the gift shop is not affiliated with the hotel. But they did tell me to maybe try calling again after 4:00. So I went into an Italian restaurant a few doors down and got a pizza. At 4:00 I tried calling again and this time did get someone. They told me I should have received an email with check-in instructions. I hadn't, but they sent it to me then. She tried to direct me to where my room is, but that took some effort. Rooms are scattered around this area, so one is around a corner, another is through an alley, another is through the locked door I mentioned before. Mine, I finally figured out, was through a tunnel about 30 feet long, which led to an opening with stairways and dumpsters and an an outer door to the building where my room was. So, finally got in with the codes emailed to me. The room was fine. Not at all elegant, but clean and had everything I needed, which wasn't much. Bed was extra-firm. I had paid extra for a room with a fridge and microwave, which was very handy. Room also had some plates, flatware, etc., which was nice. There was also a toaster, electric kettle, and coffee maker across the back of the counter. Nice, right? But there was no electric outlet to plug them into. I used only the coffee maker, and set it on the floor on the other side of the bed where there was an outlet. Oh, the TV didn't work. I reported this on day one or two via email. They asked me to send them a picture of the error message on the TV screen, which I did. They said they'd send someone to have a look, but they never did. Checking out, I reminded them that the TV never did work, hoping they'd feel like they owed me a little consideration when I asked if I could delay checking out to noon rather than 11. Yes, you can check out at noon IF you pay for another hour. Really? So, I checked out at 11. I
Great location in old Quebec City, within walking distance to everything! We stayed 4 nights and the beds and pillows were comfortable and the host recommended several several restaurants nearby that were locally owned and served traditional food.