酒店回复: 感谢您在入住我们的胜利套房后分享如此详尽的反馈。我们非常感谢您对酒店古典风格装饰和餐厅的赞赏。得知床垫舒适度以及一些维护问题（例如淋浴漏水和浴室照明）影响了您的入住体验，我们深感抱歉。请放心，我们非常重视您的意见，并已安排对套房进行全面检查，以解决这些问题，包括床垫和清洁标准。此外，对于缺少吹风机给您带来的不便以及食物质量不稳定，我们也深表歉意。我们会将您的反馈转达给我们的团队，以确保改进。再次感谢您让我们注意到这些问题。我们期待有机会再次欢迎您的光临，并为您提供更加完善的入住体验。

酒店回复: 感谢您对我们酒店独特魅力和宽敞客房的赞美之词。我们很高兴得知您认为我们的员工服务周到，早餐也令人满意。对于您入住期间电梯停运给您带来的不便，以及清洁服务未能达到您的预期，我们深表歉意。您的反馈对我们至关重要，我们将着手解决这些问题，以提升宾客体验。感谢您对咖啡的评价，我们会将您的意见转达给早餐团队。再次感谢您的反馈，以及您对我们努力提供的优质服务的认可。我们期待您的再次光临。

酒店回复: Thank you for bringing your recent experience to our attention. We would like to extend our sincere apologies for the injury you sustained during your stay with us.We take matters of guest safety very seriously, and we are truly sorry that the condition of the door lock in your room led to such an unfortunate incident. Your description of the sharp metal corner is deeply concerning, and we are grateful that you reported it to our front desk staff.While we appreciate that our team provided immediate first aid, we have now rectified the door lock, which was done on departure.I can confirm that all our door locks are fitted securely by a reputable company. Additionally, we are reviewing our internal reporting and follow-up procedures to ensure that concerns like yours are dealt with swiftly and thoroughly in the future. Kindest Regards Management

酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our fantastic location with easy access to public transit, the harbor, shops, and the Royal Naval Yard museums.It’s great to know that the breakfast met your needs and that our staff were able to assist you, even at 3:00 AM. We take pride in providing helpful service whenever our guests need us.We look forward to welcoming you back on your next visit!