酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience at the Hotel Royer did not meet your expectations. Please accept our sincere apologies for the inconvenience you encountered during your stay. We take guest feedback seriously, and your comments have been shared with our team so we can address the issues and make meaningful improvements. This is not the standard of service we strive to provide, and we genuinely regret that we fell short. We will be sure to make improvements based on your feedback. Thank you again for your honest review—we hope to have the chance to welcome you back in the future for a much-improved stay.
酒店回复: 感谢您入住厄巴纳-香槟市的 Hotel Royer Tapestry Collection by Hilton 酒店，并抽出时间分享您的反馈。我们很高兴听到您的部分入住体验符合预期，但我们也意识到仍有一些可以改进的地方。
您的反馈对我们不断提升宾客体验至关重要。如果您有任何具体建议，希望我们能帮助您下次入住体验更佳，我们非常乐意倾听。我们希望再次欢迎您，并为您提供更愉悦的入住体验。
点评来源 Trip.com
5.0分
特大床房
家庭亲子
房间整洁卫生，活动中心服务特别好，Mandy蒋孟婷非常热心，细致，超级nice，超五星好评
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酒店回复: Thank you so much for your kind words and for taking the time to share your experience at the Hotel Royer Tapestry Collection by Hilton. We're thrilled to hear that you enjoyed your stay with us! Our team works hard to deliver a memorable and welcoming experience, and it means a lot to know we succeeded during your visit. We truly appreciate your support and hope to welcome you back to Urbana Champaign area again soon — whether it's for a relaxing getaway, a university visit, or simply to enjoy our historic charm and modern amenities.
5.0分
家庭亲子
Loved everything about this property. It’s quite unexpected once you enter how cool it is on the inside. The beds were very comfy and the showers were great.
4.0分
其他
Stain on room carpet and no towels in pool area made it good vs excellent. Overall quite pleased with my stay.
2.0分
情侣出游
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There was no shower caps for ladies. There was no information in room about services offered in the room.The carpet in this place was totally awful. I could not get a copy of the bill for my review of the charges. I will never use this place again!
5.0分
其他
Swanky property. Plenty of dining options! Super close to the UIUC campus (about a 6-7min drive).
5.0分
其他
This is a lovely hotel. Beautifully decorated, comfortable and clean. I will definitely stay there again.
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酒店回复: Thank you so much for your kind words and for taking the time to share your experience at the Hotel Royer. We're thrilled to hear that you enjoyed your stay with us! Our team works hard to deliver a memorable and welcoming experience, and it means a lot to know we succeeded during your visit. We truly appreciate your support and hope to welcome you back to Urbana Champaign again soon — whether it's for a relaxing getaway, a university visit, or simply to enjoy our historic charm and modern amenities.
5.0分
商务出差
Great experience
It was a great time staying there. Overall wonderful accommodations would definitely come back.
晚上快十二点才到酒店，很快办理入住，服务好 ,热情
房间设施很棒，地理位置一般，Uber叫车位置有时偏离。
服务一般，酒店规模不大，但会接待当地商务，或私人聚会活动，无暇顾及散客需求，住宿期间未享受到酒店早餐服务。
提前退房有费率损失。
酒店非常干净，员工也很友好。房间有点小（但对于两个人来说也够用了）。
我们一共住了四天，除了其中一晚听到几条街外的酒吧音乐声外，其他晚上都非常安静。酒店离HMart很近。
没有烧水壶（无论是在公共区域还是房间里）算不上什么大问题，因为可以使用微波炉（在公共区域）。我希望密码保险箱能再大一些，我的笔记本电脑和平板都放不进去，所以我们每次外出都得带着设备，走起来很累。
浴室很棒，光线充足且宽敞。
房间整洁卫生，活动中心服务特别好，Mandy蒋孟婷非常热心，细致，超级nice，超五星好评
Loved everything about this property. It’s quite unexpected once you enter how cool it is on the inside. The beds were very comfy and the showers were great.
Stain on room carpet and no towels in pool area made it good vs excellent. Overall quite pleased with my stay.
There was no shower caps for ladies. There was no information in room about services offered in the room.The carpet in this place was totally awful. I could not get a copy of the bill for my review of the charges. I will never use this place again!
Swanky property. Plenty of dining options! Super close to the UIUC campus (about a 6-7min drive).
This is a lovely hotel. Beautifully decorated, comfortable and clean. I will definitely stay there again.
Great experience
It was a great time staying there. Overall wonderful accommodations would definitely come back.