Very dirty shower curtains, mini fridge was on the floor, asked for queen bed room and got two twin bedrooms instead and da bed was very squeaky smh was not satisfied
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酒店回复: Dear Ronnie,Thank you for being our guest. We appreciate your feedback regarding everything from the bathroom to the bed conditions. As we continue to grow as a destination, we hope to welcome you back for another stay that better meets expectations.
1.0分
情侣出游
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The bed had what looked like a blood stain, the tub had mold and stains all over it. There was dust everywhere and it reeked of cigarettes. The bed was even stained yellow from the smoke.
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酒店回复: Dear Kevin,Thank you for your feedback. We want to sincerely apologize for the condition of your room. The issues you described are unacceptable. Please know that this is not reflective of the experience we strive to provide, and we have shared your comments with our team. We truly regret the discomfort and disappointment you experienced, and hope to welcome you back soon for a much better experience.
1.0分
其他
Cigarette holes in sheets and on toilet seat. Also have bed bugs.
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酒店回复: Dear Mary,We're sorry to hear that you didn't have a good time with us during your recent visit. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our maintenance team will be sure to look into your comments further and make any improvements where necessary. In addition, while we treat our property regularly, we'll be sure to have our pest control team look into all of your comments further and make improvements where necessary. Thank you, and we hope you'll consider joining us again soon.
2.0分
其他
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Dead bugs; stains everywhere. Had to go to the front many times to even get a key to open the room.
All night heard a dumpster slamming. I would not stay here ever again.
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酒店回复: Dear Kat,Thank you for your feedback. We're sorry to hear about any concerns regarding the cleanliness and upkeep of our accommodations, as both of these matters are incredibly important to us. Our team will be sure to look into all of your comments internally and make improvements where necessary, as we always want to ensure that our guests have the best experience possible. Please consider giving us another chance soon.
2.0分
其他
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We reserved a King bed 4 days in advance and when we got arrived then had us down for a Queen instead for the same price. Yea I saved a little bit of money through hotel but in the future I will seek another place. The other guest were rude and noisy but the. Again we were there for one night while traveling. The owner was nice but it would have been better to get the bed I paid for.
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酒店回复: Dear Austin,We're sorry to hear that you didn't have a good time with us overall. Please know that when booking via third-party sites, specific room requests cannot be guaranteed. We understand your frustration and apologize for any inconvenience this caused. In addition, your feedback regarding any noise concerns will be discussed internally, as we always want to ensure that our guests have a comfortable, seamless stay. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you and change your perceptions.
1.0分
其他
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This was probably the worst Motel I have ever stayed in. Loud party (10 people) in the parking lot. That went past midnight. People had charcoal grills sitting outside the rooms. Musty mildew smell that sent my allergies into overdrive. A disgusting bathtub, etc....I could go on.
If I were *******, I'd be embarrassed to have this on my site.
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酒店回复: Dear Ken, It's always our goal to provide a comfortable stay at a great value, so we're very sorry to learn that you had these concerns during your time onsite. Please accept our sincere apologies for any discomfort you felt. Your constructive remarks are gratefully received and they will be shared with the appropriate team members. While we can't change the past, we are committed to making improvements to ensure the satisfaction of our future guests. It's our hope that we will have the chance to serve you again.
2.0分
商务出差
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The staff person took forever dealing with arriving customers who appeared frustrated. Her difficulty to understand English was bot exactly helpful. No staff person should ever mention the room number of any solo female guest in the presence or hearing of male guests for safety reasons. And the place was not clean. For example, you should see the filth coating the phone on the table and considerable dust.. Maybe this place is slated for renovation but this place is in serious need of just that. Wish I didn’t have to be negative and I hardly am, being an experienced traveler, but this place is not recommended, being caught between two newer hotels. See it as an opportunity to get it all fixed up.
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酒店回复: Dear Katharine,What you've described is far from the experience we want our guests to have. Please accept our apologies for any disappointment in the service you received and the cleanliness of our accommodations during your visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. We hope you will consider giving us another chance in the future; we're confident that we can impress you.
5.0分
其他
The motel is nice and clean good location
2.0分
其他
I killed 4 roaches within 30 mins of being in room.
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酒店回复: Dear Regina,We sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please consider returning in the future for a better experience.
Very dirty shower curtains, mini fridge was on the floor, asked for queen bed room and got two twin bedrooms instead and da bed was very squeaky smh was not satisfied
The bed had what looked like a blood stain, the tub had mold and stains all over it. There was dust everywhere and it reeked of cigarettes. The bed was even stained yellow from the smoke.
Cigarette holes in sheets and on toilet seat. Also have bed bugs.
Dead bugs; stains everywhere. Had to go to the front many times to even get a key to open the room.
All night heard a dumpster slamming. I would not stay here ever again.
We reserved a King bed 4 days in advance and when we got arrived then had us down for a Queen instead for the same price. Yea I saved a little bit of money through hotel but in the future I will seek another place. The other guest were rude and noisy but the. Again we were there for one night while traveling. The owner was nice but it would have been better to get the bed I paid for.
This was probably the worst Motel I have ever stayed in. Loud party (10 people) in the parking lot. That went past midnight. People had charcoal grills sitting outside the rooms. Musty mildew smell that sent my allergies into overdrive. A disgusting bathtub, etc....I could go on.
If I were *******, I'd be embarrassed to have this on my site.
The staff person took forever dealing with arriving customers who appeared frustrated. Her difficulty to understand English was bot exactly helpful. No staff person should ever mention the room number of any solo female guest in the presence or hearing of male guests for safety reasons. And the place was not clean. For example, you should see the filth coating the phone on the table and considerable dust.. Maybe this place is slated for renovation but this place is in serious need of just that. Wish I didn’t have to be negative and I hardly am, being an experienced traveler, but this place is not recommended, being caught between two newer hotels. See it as an opportunity to get it all fixed up.
The motel is nice and clean good location
I killed 4 roaches within 30 mins of being in room.
Staff was good but place needs a lot of work