The overnight staff was very friendly and checked us in quickly, even though we arrived very late. The bed itself was comfortavle but there were only two pillows and they were very flat and not comfortable. Our only other issues were that the bathroom door was hard to close, so it probably needs a good sanding, and the out door wasn't sealed the greatest (we could.see loght around the edges) and it caused the AC to run loudly and constantly. Otherwise, it was a good stay.
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酒店回复: Thank you for your detailed feedback.We’re pleased to hear that our overnight staff provided a friendly and efficient check-in, even with your late arrival. It’s also great to know you found the bed comfortable and felt the stay was a good value overall.We appreciate you pointing out the concerns with the pillows, bathroom door, and exterior door seal. Additional pillows are always available upon request at the front desk, and we’re happy to provide them to ensure a more comfortable stay. Your comments regarding the bathroom door and door sealing will be shared with our maintenance team so they can inspect and address those items promptly. Proper sealing is important not only for comfort but also for minimizing outside noise and improving AC efficiency.Thank you again for bringing these matters to our attention. We value your feedback and look forward to providing you with an even smoother experience on your next visit.
5.0分
商务出差
Clean little home away from home! Stayed here for a week! Had no issues. Will be staying here again! Staff is the sweetest!
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酒店回复: Thank you so much for your wonderful review!We’re truly happy to hear that you felt at home during your week-long stay and that everything went smoothly. Providing a clean, comfortable environment and warm, welcoming service is exactly what we strive for.Your kind words about our staff mean a lot to us — we’ll be sure to share your compliments with the team. We look forward to welcoming you back for another great stay!
1.0分
其他
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Worst experience
They did not have a room for us, did not speak English, sent us to another hotel that did not have a/c and had bed bugs. Would not give back money said no refunds. Will be contacting Hutchinson City Hall about Hutchi Bell.
1.0分
其他
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Never again
When I arrived at the hotel its appearance was terribly run down. There were 2 beds sitting in the parking lot which was so difficult to drive through because of its poor condition. The desk staff spoke no english and tried to utilize a translation method on their phone which was not accurate. I had reserved a room with 2 double beds. Upon check in I was told they only had a king room with 1 bed. This would not work for me as I had myself and 2 daughters with me. They then sent me to another hotel several miles away and further from my needed destination promising the same rate. Upon arriving there the front desk clerk knew nothing about me coming. Luckily she did honor the rate. The room at the new hotel The Hutchibell smelled clean when we walked in, despite the run down and dirty hallway carpets. The bathtub and toilet water ran all night with no way pf stopping it. The tv and remote were not working well. It was a one night stay for state fair so my girls and I slept and left early in the morning. We did find 1 cockroach in the room. Half way home my faughter discovered she uad left her favorite stuffed animal in the room. I called and they insisted I was in a different room than I had stated and said I have to call back tomorrow to see if housekeeping found it or not. Meanwhile I have a very upset child. So now I have ordered a nee stuffed animal for her and wonder if calling would even be worth it tomorrow being the 2nd day after checkout.
1.0分
商务出差
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They did not speak English and we had to use google translator to communicate. They gave us a room key that didn’t work, and the room was occupied because we heard the double bolt click from the inside of the room as we tried to get in from the outside. They refused to give us a refund or a room. Horrible customer service. They tried to send us to another hotel that closed up 3 years ago saying we wouldn’t have to pay to stay there.
4.0分
其他
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Loved the pool! Person who checked us in only spoke spanish and used google translate. However area was quiet and room was exactly what youd expect for the price, even better if its not a busy weekend and price is cheaper.
4.0分
其他
Only complaint is no one spoke English. Other then that it was clean and they were friendly. Kind a rough neighborhood but good
1.0分
家庭亲子
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This hotel was horrible. When checking in, they said they didn’t have rooms available and they sent us to another hotel. This hotel we tried to check into had yucky mattresses leaning against the outside of the building. Attendant spoke no English. The hotel they sent us to told us they had rooms but they had no air conditioning. It was over 90 degrees out. We were without a hotel for the night. We had to travel 30 more miles to get a hotel. They treated us like gold.
1.0分
家庭亲子
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So much happened in a short time that it’s hard to explain, the employees were doing their best with the situation at hand, I just wish there was more communication through the hotel system in the future.
不
Worth the price you pay for the stay, overall.
The overnight staff was very friendly and checked us in quickly, even though we arrived very late. The bed itself was comfortavle but there were only two pillows and they were very flat and not comfortable. Our only other issues were that the bathroom door was hard to close, so it probably needs a good sanding, and the out door wasn't sealed the greatest (we could.see loght around the edges) and it caused the AC to run loudly and constantly. Otherwise, it was a good stay.
Clean little home away from home! Stayed here for a week! Had no issues. Will be staying here again! Staff is the sweetest!
Worst experience
They did not have a room for us, did not speak English, sent us to another hotel that did not have a/c and had bed bugs. Would not give back money said no refunds. Will be contacting Hutchinson City Hall about Hutchi Bell.
Never again
When I arrived at the hotel its appearance was terribly run down. There were 2 beds sitting in the parking lot which was so difficult to drive through because of its poor condition. The desk staff spoke no english and tried to utilize a translation method on their phone which was not accurate. I had reserved a room with 2 double beds. Upon check in I was told they only had a king room with 1 bed. This would not work for me as I had myself and 2 daughters with me. They then sent me to another hotel several miles away and further from my needed destination promising the same rate. Upon arriving there the front desk clerk knew nothing about me coming. Luckily she did honor the rate. The room at the new hotel The Hutchibell smelled clean when we walked in, despite the run down and dirty hallway carpets. The bathtub and toilet water ran all night with no way pf stopping it. The tv and remote were not working well. It was a one night stay for state fair so my girls and I slept and left early in the morning. We did find 1 cockroach in the room. Half way home my faughter discovered she uad left her favorite stuffed animal in the room. I called and they insisted I was in a different room than I had stated and said I have to call back tomorrow to see if housekeeping found it or not. Meanwhile I have a very upset child. So now I have ordered a nee stuffed animal for her and wonder if calling would even be worth it tomorrow being the 2nd day after checkout.
They did not speak English and we had to use google translator to communicate. They gave us a room key that didn’t work, and the room was occupied because we heard the double bolt click from the inside of the room as we tried to get in from the outside. They refused to give us a refund or a room. Horrible customer service. They tried to send us to another hotel that closed up 3 years ago saying we wouldn’t have to pay to stay there.
Loved the pool! Person who checked us in only spoke spanish and used google translate. However area was quiet and room was exactly what youd expect for the price, even better if its not a busy weekend and price is cheaper.
Only complaint is no one spoke English. Other then that it was clean and they were friendly. Kind a rough neighborhood but good
This hotel was horrible. When checking in, they said they didn’t have rooms available and they sent us to another hotel. This hotel we tried to check into had yucky mattresses leaning against the outside of the building. Attendant spoke no English. The hotel they sent us to told us they had rooms but they had no air conditioning. It was over 90 degrees out. We were without a hotel for the night. We had to travel 30 more miles to get a hotel. They treated us like gold.
So much happened in a short time that it’s hard to explain, the employees were doing their best with the situation at hand, I just wish there was more communication through the hotel system in the future.