酒店回复: Dear Colleen,Thank you for taking the time to tell us about your experience at Wyndham Garden Winnipeg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room type you booked was not available at check-in, as well as the issues with the extra bedding. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
酒店回复: Thank you Wilma for sharing your experience with us. We have requested ******* apply a full refund for your stay as this was unaccepted. Rest assured we will address this with our teams to make sure this does not happen again.
酒店回复: Thank you Meredith for taking the time to review our hotel. We appreciate your feedback and will follow up with the Security team as they should be doing floor walk to catch the noise before guests have to call down.
1.0分
其他
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On September 23rd, I arrived at Wyndham Garden Inn in Winnipeg with three colleagues. We had four rooms reserved for three nights, all with confirmation numbers from ******* and the hotel. Despite this, when we arrived around 11:30pm, the front desk clerk informed us that the hotel was overbooked and our reservations would not be honored—even though our bookings were clearly visible in the hotel’s system.
What was most aggravating was the staff’s complete lack of concern for our situation. The clerk made no effort to help us find accommodations, nor did he offer any apology or even a bottle of water. When asked if he was checking other hotels, he simply replied, “No,” and returned to whatever he was doing, leaving us stranded in the lobby at midnight. The attitude was matter-of-fact, telling four guests they might have to sleep on the street was just another routine part of the job.
To make matters worse, when I sarcastically thanked the clerk for his “help,” a security guard who had appeared laughed at our predicament. When I confronted the guard, he nonchalantly said it wasn’t the clerk’s fault. The clerk then admitted that management was aware this had happened before, but clearly, Wyndham Garden Inn Winnipeg has no interest in addressing these failures or caring for its guests.
We spent hours on the phone with ******* and searching for other hotels, eventually finding two rooms at another property at 4am for the first night and securing accommodation for the rest of our
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酒店回复: Hello,Thank you for taking the time to tell us about your experience at Wyndham Garden Winnipeg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have spoken to the Front Desk agent who worked the night of your arrival - it is our duty to assist guests to the best of our capabilities in every situation and we failed you and your party. I am deeply sorry for this. We hope you give us the opportunity to serve you better in the future.
1.0分
商务出差
very small pool and slide
Queen beds were very very uncomfortable
Outside the building lots of garbage on the ground all over
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酒店回复: Thank you for taking the time to tell us about your experience at Wyndham Garden Winnipeg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope you give us another opportunity to serve you better in the future.
5.0分
情侣出游
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The room was clean and the bed and pillows were really comfortable. The staff were very friendly and helpful. We didn’t hear any noise in the hallway. The only thing that I didn’t enjoy were all the cigarette butts outside the hotel and in the parking lot.
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酒店回复: Thank you for taking the time to review our hotel. We are delighted you had a great stay. Absolutely wonderful to hear you were comfortable and the staff were friendly and helpful during your stay. Thank you for providing feedback on the entrance, we will look into this today, Thank you again and we look forward to serving you again!
这家酒店没有我在墨西哥或其他城市旅游选的同款酒店好，这个城市印第安人较多，感觉治安乱，周边没有吃饭的地方，只能开车外出就餐。
我们深夜才到，不得不让私人保安开门，然后支付了250美元的损坏押金。总的来说，这是一次普通的住宿，但位置实在不怎么样。
好评！
离机场很近，设施很不错，服务很热情，房间超棒的。第二次入住了，十分满意。
我预订了一间特大床套房，我们3点45分入住，拿到钥匙就出门了。回到酒店后，我们到了房间，发现只有一张特大床，没有我预订的沙发床，我们一共三个人。我打电话给前台，15分钟没人接，于是我下楼去了前台。前台没有其他房间，也没有婴儿床。他说：“我能帮你的最好的办法就是给你毯子和一个垫在地上的枕头。”
他帮我记下了第二天晚上换房间的事，我很高兴。
第二天，我们换了房间。晚上准备睡觉时，我们拉出沙发床，却发现沙发床没有多余的寝具和枕头……我打电话给前台，电话一直响个不停，最后他们终于接了电话，我问前台能不能给我们拿沙发床的寝具，前台说会尽量找人把寝具搬到我们房间……结果没人来，所以我们就共用特大床的寝具，换成沙发床。
我真心为周五和周六晚上加班的那个年轻人感到惋惜，他帮不上忙，我们周日早上退房的时候，他还在加班。
糟糕的接待和客房服务
我预订了一间双人房，并预付了房费。驱车620公里到达酒店后，发现已经没有双人房了。他们给我安排了一间带婴儿床的特大床房。我丈夫和16岁的孙女也住在这间房里。酒店没有送婴儿床到我的房间，所以我丈夫只能睡在椅子上！
另外，浴室的马桶座也不干净，上面有污渍，我得擦掉。
酒店很棒，员工超级友好，而且酒店很新。但是房间隔音不太好，我们每晚都睡不着，走廊和房间里都有人吵闹，吵到很晚。
On September 23rd, I arrived at Wyndham Garden Inn in Winnipeg with three colleagues. We had four rooms reserved for three nights, all with confirmation numbers from ******* and the hotel. Despite this, when we arrived around 11:30pm, the front desk clerk informed us that the hotel was overbooked and our reservations would not be honored—even though our bookings were clearly visible in the hotel’s system.
What was most aggravating was the staff’s complete lack of concern for our situation. The clerk made no effort to help us find accommodations, nor did he offer any apology or even a bottle of water. When asked if he was checking other hotels, he simply replied, “No,” and returned to whatever he was doing, leaving us stranded in the lobby at midnight. The attitude was matter-of-fact, telling four guests they might have to sleep on the street was just another routine part of the job.
To make matters worse, when I sarcastically thanked the clerk for his “help,” a security guard who had appeared laughed at our predicament. When I confronted the guard, he nonchalantly said it wasn’t the clerk’s fault. The clerk then admitted that management was aware this had happened before, but clearly, Wyndham Garden Inn Winnipeg has no interest in addressing these failures or caring for its guests.
We spent hours on the phone with ******* and searching for other hotels, eventually finding two rooms at another property at 4am for the first night and securing accommodation for the rest of our
very small pool and slide
Queen beds were very very uncomfortable
Outside the building lots of garbage on the ground all over
The room was clean and the bed and pillows were really comfortable. The staff were very friendly and helpful. We didn’t hear any noise in the hallway. The only thing that I didn’t enjoy were all the cigarette butts outside the hotel and in the parking lot.