酒店回复: Thank you for taking the time to share your feedback. We appreciate you providing your perspective on the room and facilities, as it helps us identify where improvements can be made. Your comments regarding cleanliness, presentation, and overall atmosphere have been noted and will be carefully reviewed by our management and housekeeping teams.We’re continually working to enhance the guest experience, and your observations will be taken into consideration as part of that process.
酒店回复: Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered during your stay. This is far from the standard we aim to provide, and we sincerely apologize for the condition of the bathroom and the inconvenience with the hot water. Your feedback has been taken seriously, and we are addressing these maintenance and cleanliness concerns
2.0分
其他
原文
翻译提供方:Google
工作人员很可爱,但房间质量很差,有潮湿的气味。
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酒店回复: Thank you for your feedback. We’re really pleased to hear you found our staff lovely — we’ll be sure to pass that on to the team. We're sorry to hear that the room didn’t meet your expectations and that you noticed a damp smell. This isn’t the experience we want for our guests, and we’ll be looking into it to make sure the issue is addressed. We appreciate your comments, as they help us improve for the future.
5.0分
其他
Very clean and quit and good staff at reception , cleaners are very helpful and do a good job to make it a comfortable stay
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酒店回复: Hi Anthony, We are happy to hear that you had a good stay! Thank you for your feedback. - Holly
非常热情
洗手间霉菌很严重,整个住宿设施都比较老旧,而且离市中心也很远。
酒店房间里有一股很浓的酒精/尿骚味,闻起来像是被化学清洁剂掩盖过的。地毯让我们全家人都过敏感冒了。整晚我们都睡不着,因为楼上有人一直在房间里走来走去,感觉像是有病或精神有问题的人。第二天早上还看到了一辆救护车。这家酒店看起来更像是收容***患者的地方,而不是招待真正的客人。
完美
即使我提前几个月打电话询问,他们的客户服务仍然很糟糕。
很遗憾,我们最终没能入住这家旅馆。一进房间,就闻到一股难闻的气味。墙上还有之前住客留下的痕迹。设施简陋,窗户脏兮兮的,床上还有头发。房间基本上就是一个三张床的盒子,一点也不吸引人。我女儿拒绝住在这里,因为她觉得很不安全。这里没有任何吸引我们入住的因素。如果房间里有家具,或许会感觉好一些。我不会推荐任何人入住这家旅馆,除非他们不介意住在简陋的房间里。
太恶心了!千万别住这里!
如果可以给零星,我绝对不会给。
只有前台比较干净。楼梯又旧又脏,通往房间的楼梯上还有烟头。房间给我的第一印象就是脏,脏得我浑身发痒。台灯没有灯泡,遥控器也没有电池。窗台潮湿发霉,窗帘又脏又臭。浴缸和洗手池又脏又旧,里面还有头发。浴室门把手一碰就掉了。床很不舒服,而且有污渍。墙上还有洞。我把所有问题都跟“经理”说了,告诉他我两个小孩住在这里让我很不舒服。我要求退款,并预订了另一家更便宜、更干净的酒店。他坚持要带我看另一间“门把手能用”的房间,这是他唯一强调的部分,其他的都置之不理。他不肯退款,但我已经把这件事告诉了曼彻斯特和利物浦的报社,他们给了我时间分享这个故事,并发了照片给他们。我从阿伯丁一路开车到这家酒店,我还会把这件事告诉其他报社,确保没有人住在这里。如果我能得到退款,我就会留下,但显然他们只关心他们那高昂的价格,而不是他们的顾客。
很脏,避免入住
走廊很脏,浴室里满是霉菌,热水龙头都掉下来了,所以没有热水,工作人员让我烧个水壶!
工作人员很可爱,但房间质量很差,有潮湿的气味。
Very clean and quit and good staff at reception , cleaners are very helpful and do a good job to make it a comfortable stay