酒店回复: It was a pleasure hosting you, and we're glad to hear that you enjoyed your experience with us.
3.0分
其他
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There were some issues post-check-in, in that we did not appear on the list of guests for the following morning’s breakfast service, prompting an inquiry by the hostess as to the validity of our stay. The breakfast service was backed up due to multi-tasking by the hostess as a server, and the buffet servings were not immediately replenished. Additionally our room keys were disengaged prematurely. The desk staff and manager did acknowledge process breakdowns, apologized and offered us a complimentary dinner. They were very professional with our check out on departure. Other than those details the hotel is fairly new with modern amenities.
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酒店回复: Thank you for sharing your feedback. I'm sorry to hear about the issues you experienced during your stay. We appreciate your understanding and patience while we resolved the breakfast list and room key situations. It's great to know our team could make amends and provide a complimentary dinner to enhance your visit. We truly value your input as it helps us improve, and we'd love to welcome you back in the future for an even better experience.
5.0分
其他
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Rooms were very comfortably, clean and spacious. Staff were warm, inviting and very friendly. Breakfast service was also very well done, especially the omelette station. The loudge menu was limited tho.. overall an enjoyable stay.
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酒店回复: Thank you so much for the perfect 10/10 rating! 😊 We're thrilled to hear that you enjoyed the comfortable and spacious rooms, and that our friendly staff made you feel welcome. I'm glad you loved the breakfast, especially the omelette station—it’s a guest favourite! We appreciate your feedback on the lounge menu which has since been enhanced. We'd be delighted to welcome you back anytime for another enjoyable stay.
4.0分
家庭亲子
I enjoyed the breakfast buffet, pool and spa. I didn't like that house keeping doesn't clean the room every day.
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酒店回复: Thanks for sharing your feedback. I'm delighted to hear you enjoyed the breakfast buffet, pool, and spa! I apologize for the housekeeping schedule not meeting your expectations. Your insights are valuable, and we'll work on improvements. We'd love to welcome you back for a better experience next time.
5.0分
其他
Staff accomodating, showed Empathy,Christian went over and above to ensure we were fully satisfied.
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酒店回复: Thank you for the fantastic 10/10 rating! We're thrilled to hear that our team's empathy and Christian's extra efforts made your stay memorable. We're always here to make your visit perfect and would love to welcome you back anytime. Safe travels until then!
宽敞舒适的住宿。设施齐全。现代化装修。服务周到。但是，午餐菜单需要更多样化。
停车安全方便。房间很干净，但如果入住不满三晚，就没有客房服务。前台及其他员工都很热情乐于助人。
房间干净舒适，但餐饮价格偏高。
酒店很棒，屋顶餐厅和酒吧的工作人员都很热情周到。我还会再来的。酒店提供前往多个海滩的交通服务，非常方便，这点很棒。
很棒的假期
这是一次非凡的住宿！酒店非常干净，位置优越，工作人员令人愉快且反应灵敏。房间干净舒适。有许多便利设施和活动。餐食和鸡尾酒都很棒！我们延长了在那里的逗留时间，因为我们感觉非常好！
工作人员很友善而且细心。
房间宽敞干净。
酒店内有两家餐厅，比较方便。
他们还提供往返机场和海港的免费交通，这非常有帮助。
There were some issues post-check-in, in that we did not appear on the list of guests for the following morning’s breakfast service, prompting an inquiry by the hostess as to the validity of our stay. The breakfast service was backed up due to multi-tasking by the hostess as a server, and the buffet servings were not immediately replenished. Additionally our room keys were disengaged prematurely. The desk staff and manager did acknowledge process breakdowns, apologized and offered us a complimentary dinner. They were very professional with our check out on departure. Other than those details the hotel is fairly new with modern amenities.
Rooms were very comfortably, clean and spacious. Staff were warm, inviting and very friendly. Breakfast service was also very well done, especially the omelette station. The loudge menu was limited tho.. overall an enjoyable stay.
I enjoyed the breakfast buffet, pool and spa. I didn't like that house keeping doesn't clean the room every day.
Staff accomodating, showed Empathy,Christian went over and above to ensure we were fully satisfied.