酒店回复: Thank you for the positive review. We hope to hope you again in the future.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you Antonious for your response and feedback. We will work to improve in all areas. Thank you
1.0分
其他
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Trash experience
There were no rooms. I waited in line for nearly an hour before being told there were no rooms. I have yet to receive a refund for the charges.
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酒店回复: I sincerely apologize for the inconvenience you experienced during your recent visit. Waiting in line only to be told that no rooms were available is not the level of service we strive to provide. I completely understand your frustration and regret that we were unable to accommodate you.Thank you for bringing this to my attention. We will be reviewing this matter closely to prevent a similar situation in the future.
1.0分
其他
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Shame on Surban Hotels
The outside you have people food that is look good but the inside and the customer Service is a dump. You guys don’t even have enough towels to wash off with. No room service and the room wasn’t clean not one time I was there. I’m gonna report to bad business affairs. And asking for at least have of my money back
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酒店回复: I’m truly sorry to hear about your experience and the issues you encountered during your stay. This is not the standard of service we aim to provide, and I sincerely apologize for the cleanliness, service, and amenity concerns you’ve described. I will be addressing these matters with my team immediately to ensure they are corrected.
1.0分
商务出差
I had to cancel this stay. no available rooms were actually extended stay, or clean. they're using bleach to mask the smell of a recent fire
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酒店回复: David, we do apologize for the inconvenience, we take pride in our hotel and the safety of our guests. We unfortunately did have a fire that we were just opening back up from, we hope that we can serve you in the future since the Hotel is back up running at full capacity.
1.0分
家庭亲子
Check-in was rude to me and other customers,i had no remote for tv and dead roaches in room
I did like the a/c in room
1.0分
情侣出游
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The front desk staff did not know what they was doing. The first room they put us in didn’t even have a tv and was nasty. The second room only half the lights worked and the front desk just acted like they didn’t know what to do about it.
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酒店回复: Thank you for bringing this to our attention. I sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and I will personally address your concerns with our team to ensure it doesn't happen again. We value your feedback and would appreciate the opportunity to make things right. Please reach out to us directly if there's anything we can do to restore your trust in our service.
5.0分
其他
The property was good.
The staff at the counter was very good.
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酒店回复: Martin, We appreciate your business and we hope to see you again soon.
1.0分
朋友出游
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This was HORRENDOUS!! We didn’t get a sofa bed in our original room, so switched rooms, and our new room with two beds was the worst I’ve EVER stayed in. We had to go a whole night with no privacy blinds, we asked for trash cans for three days and never got one, there were roaches and bugs everywhere, no doorknob on our bathroom, no towel wrack, and bugs all over the bathtub and shower. If I could give negative stats I would. I asked for the manager to call about a refund and still have heard nothing. This is absolutely unacceptable and still want a refund. This was a complete ripoff.
停车很方便，而且我们的餐食和洗车服务都在不到一英里外的路上，非常方便。
舒适的房间和安静的地方
好的
Trash experience
There were no rooms. I waited in line for nearly an hour before being told there were no rooms. I have yet to receive a refund for the charges.
Shame on Surban Hotels
The outside you have people food that is look good but the inside and the customer Service is a dump. You guys don’t even have enough towels to wash off with. No room service and the room wasn’t clean not one time I was there. I’m gonna report to bad business affairs. And asking for at least have of my money back
I had to cancel this stay. no available rooms were actually extended stay, or clean. they're using bleach to mask the smell of a recent fire
Check-in was rude to me and other customers,i had no remote for tv and dead roaches in room
I did like the a/c in room
The front desk staff did not know what they was doing. The first room they put us in didn’t even have a tv and was nasty. The second room only half the lights worked and the front desk just acted like they didn’t know what to do about it.
The property was good.
The staff at the counter was very good.
This was HORRENDOUS!! We didn’t get a sofa bed in our original room, so switched rooms, and our new room with two beds was the worst I’ve EVER stayed in. We had to go a whole night with no privacy blinds, we asked for trash cans for three days and never got one, there were roaches and bugs everywhere, no doorknob on our bathroom, no towel wrack, and bugs all over the bathtub and shower. If I could give negative stats I would. I asked for the manager to call about a refund and still have heard nothing. This is absolutely unacceptable and still want a refund. This was a complete ripoff.