酒店回复: Hi Joey,Thank you for your feedback. We take cleanliness and guest comfort very seriously, and we're deeply concerned to hear about your experience. Bed bugs or fleas are unacceptable, and we will immediately address your comments with our housekeeping and maintenance teams to ensure the room is thoroughly inspected and treated. Additionally, we will work on improving communication around housekeeping options to ensure that all of our guests have the service they expect. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
5.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Hello Heriberto,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your comments have been noted for our improvement. Should you wish to discuss your stay further, please do not hesitate to contact our management team. Thank you for taking the time to share your thoughts with us.
4.0分
家庭亲子
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We were impressed with how much spacious the room was. It was close to restaurants and affordable which was the main reasons for choosing this place. The cons are the shower was ok but no place to put your soap or wash rag during the shower. Also, the water stream from the shower head was so hard, it almost was painful to take a shower (I tried to adjust it to a softer stream but it would not adjust). Other than that, we were felt we got what we paid for. The only suggestion I might make is to add a 2nd chair in the room as there was only one chair for us to use.
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酒店回复: Hello Melanie,Thank you for sharing your thoughts about your recent stay. We're glad to hear that you enjoyed the spaciousness of your room and the convenient location. We appreciate your feedback regarding the shower setup and the need for an additional chair; comments like yours are valuable as they help us improve the guest experience. We hope to welcome you back in the future for another stay.
4.0分
其他
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Comfortable Budget Stay
Your basic accomodation. It's a dated property, but it was clean and comfortable. Air conditioning worked very well. Front desk was efficient and very friendly. No food options on property but quite a few dining possibilities within walking distance. Parking right in front of your room is a plus.
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酒店回复: Hi Mark,Thank you for sharing your detailed feedback. We are delighted to hear you found your stay clean, comfortable, and enjoyable, with excellent air conditioning and friendly, efficient service from our front desk team. It is also great to know you appreciated the convenience of parking right in front of your room and the variety of dining options within walking distance. We appreciate your observation about the property’s age and want to assure you we are always working on ways to enhance our facilities while maintaining the comfort you experienced. Your comments inspire us to continue delivering a welcoming and convenient stay, and we look forward to hosting you again soon.
1.0分
家庭亲子
water did not pass in the basin. Only basin was there, no space with the basin to keep like brush, toothpaste , etc.
No carpet.
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酒店回复: Hi Mosammat,Thank you for sharing your feedback. We appreciate your observations regarding the basin drainage and the limited counter space for personal items. Your comments help us identify areas where we can improve room functionality and guest convenience. We’re glad you noticed the absence of carpet, which many guests find to enhance cleanliness and comfort. We will review your feedback with our maintenance and housekeeping teams to address these concerns and improve the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
5.0分
其他
Room had 2 huge beds. Although it is an older property, it was well maintained.
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酒店回复: Hello Susan,Thank you for your feedback regarding your recent stay. We're glad to hear that you appreciated the spaciousness of your room and noted the property's maintenance. Our team is dedicated to preserving the charm of our historic hotel while providing a comfortable experience for our guests. We hope you'll consider staying with us again in the future to explore more of what we have to offer.
1.0分
其他
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Have never stayed in a room as filthy. Ants in the bathroom, maggots on the floor by the bed (seriously) and the floor was nasty. Thick dirt around all edges, and it looked like the night stand and fridge hadn’t been moved to clean behind in years! Bathroom dirty as well. The bottoms of my feet literally were BLACK from walking around the room without shoes! Cheap option is not always the best option! Highly NOT recommended.
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酒店回复: Hi Greg,Thank you for taking the time to share your experience. The level of cleanliness you described is completely unacceptable and far from the standards we expect in our rooms. Your feedback has been immediately shared with our housekeeping and management teams for a full inspection and corrective action. We understand the importance of a clean and comfortable environment, and while we aim to provide value, that should never come at the expense of basic hygiene. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
很好很方便、价格也很实惠
很不错马路对面就是大超市
很好
因为我的卡车在修理厂，所以在这里住了 3 天，这里离 Albertsons 很近，而且是克拉马斯瀑布最便宜的酒店，我想这是我的失误。来这里之前没有被咬过。所以我猜他们有臭虫或跳蚤。我强烈建议不要住在这里，尤其是 16 号房间。他们从来没有问过我是否需要女仆服务或其他什么。
好的
We were impressed with how much spacious the room was. It was close to restaurants and affordable which was the main reasons for choosing this place. The cons are the shower was ok but no place to put your soap or wash rag during the shower. Also, the water stream from the shower head was so hard, it almost was painful to take a shower (I tried to adjust it to a softer stream but it would not adjust). Other than that, we were felt we got what we paid for. The only suggestion I might make is to add a 2nd chair in the room as there was only one chair for us to use.
Comfortable Budget Stay
Your basic accomodation. It's a dated property, but it was clean and comfortable. Air conditioning worked very well. Front desk was efficient and very friendly. No food options on property but quite a few dining possibilities within walking distance. Parking right in front of your room is a plus.
water did not pass in the basin. Only basin was there, no space with the basin to keep like brush, toothpaste , etc.
No carpet.
Room had 2 huge beds. Although it is an older property, it was well maintained.
Have never stayed in a room as filthy. Ants in the bathroom, maggots on the floor by the bed (seriously) and the floor was nasty. Thick dirt around all edges, and it looked like the night stand and fridge hadn’t been moved to clean behind in years! Bathroom dirty as well. The bottoms of my feet literally were BLACK from walking around the room without shoes! Cheap option is not always the best option! Highly NOT recommended.