酒店回复: Dear Anthony, Thank you for sharing your experience with us. Guest comfort and cleanliness are very important, and your feedback shows us there are areas that need closer attention. We will be sharing your comments with our team to ensure the basics are more consistent and better communicated moving forward. We truly value your perspective and hope you might consider giving us another opportunity to provide you with a more comfortable and welcoming stay.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
房间里有很重的异味，用了除味机。上次我取消了预订，去了另一家酒店。
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酒店回复: Dear Kenny, Thank you for sharing your experience. We sincerely regret that the accommodations did not reflect the standards we aim to uphold. Concerns related to air quality and overall comfort are taken very seriously, and your feedback underscores the need for continued attention in this area. Although we regret that your visit was shortened, your comments provide valuable insight into how we can improve the guest experience. We appreciate your honesty and hope you will consider giving us another opportunity in the future to deliver a more pleasant and welcoming stay.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
1.0分
商务出差
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This “hotel” is disgusting. We had to go through four different rooms to find a room that wasn’t smoky dirty. The door shut the beds made. This hotel is complete trash. I would not recommend anyone stay at it. Staff was just as bad and didn’t care that the rooms were disgusting and not clean.
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酒店回复: Dear Guest, We regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely, Hotel Management
3.0分
其他
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Amenities no breakfast, very noisy was not able to sleep cause of all the stomping and banging, hallway carpet was disgustingly dirty and smelly, stains everywhere. As for the room it was extremly clean and staff was amazing.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are glad you found the room exceptionally clean and appreciated the kindness of our team. However, we are sorry for the issue that kept you from thoroughly enjoying your stay. Maintaining a comfortable and peaceful environment is one of our top priorities, so we genuinely regret the issues you described. Please rest assured, we will share this with our team to prevent similar issues from impacting future guests. We value your patience and look forward to the opportunity to serve you more effectively in the future.Sincerely,Hotel Management
1.0分
其他
The staff was very nice. The place was horrible though. The room was dingy and super outdated. It just gave me a bad vibe. Couldn’t sleep the night.
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酒店回复: Dear Guest, Thank you for taking the time to share your thoughts. We are glad our team’s kindness stood out during your visit. We always strive to maintain a welcoming and comfortable environment, and your feedback about the room’s condition will help us make improvements. We appreciate your honesty and hope you will consider giving us another opportunity to provide a much better experience.Sincerely,Hotel Management
4.0分
其他
I found it ridiculous to have no paper towels in the room as well as having to pay to use kitchen supplies
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酒店回复: Dear Guest, Thank you for your feedback. While our property is designed for more extended stays, and amenities like kitchenware are available upon request, we understand how frustrating it must have been not to have these readily accessible. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. Your feedback is valuable to us, and we hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
2.0分
其他
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I ended up checking out early to go somewhere else because there were bugs throughout the entire room. I’m not talking about 1 or 2, I get it’s Florida, but it was about 15 I killed the only night I stayed, from brown beetles to cockroaches. The staff was incredibly gracious and understanding when canceling and gave a full refund.
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酒店回复: Dear Isabela, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
1.0分
其他
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When I went to check in, the lady acted like I was bothering her. She was extremely rude, and did not want to answer questions. Snapped at me and was very slow to assist. The hotel had people hanging outside smoking and men were outside in groups. The smell was horrible. The carpets were stained very bad. Food in the middle of the hallway floor. I woke up with my door unlocked, thankfully I placed a chair. I did not feel safe. You can hear everything going on the floor. Window has no blinds to block the light, it beams into the room. The worse experience I’ve ever had staying at a hotel in my life!
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酒店回复: Dear Elena, Thank you for sharing your experience. We regret that your stay did not reflect the safe and welcoming environment we strive to provide for our guests. Your concerns regarding service and comfort are being taken seriously, and your feedback has been shared with our team. Guest safety and satisfaction are very important to us, and we are committed to addressing the issues you described to prevent similar experiences in the future. We value your input and hope to have the opportunity to provide you with a more secure and comfortable stay.Sincerely,Hotel Management
1.0分
其他
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Painful experience
Me and my husband stayed at the Stay America hotel for only one night. We purchased for 3 days but we barely were able to stay there for one day, the room and the service was nice. However the floor we were on smelled very badly of smoke, plus the people staying around us were very loud all the way to 1 in the morning. We hurried on out and got a refund. What didn't help it looked nice on reviews till we got there and stayed a bit.. it felt like a horror movie. Would not recommend if you like to not smell smoke and hear loud banging till it's very late.
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酒店回复: Dear Claudia, Thank you for sharing your experience, and we are sorry to hear that your stay was so distressing. While we're glad you found the room and service satisfactory, it's clear that the environment around you fell far short of what any guest should expect. Your feedback is critical, and we’re reviewing what happened on that floor to ensure better oversight and guest comfort moving forward. Thank you again for bringing this to our attention. We hope to make things right and restore your confidence in our property.Sincerely,Hotel Management
浴室里没有肥皂
我对这里的清洁度很失望。没有手巾，只有两条浴巾和两条毛巾。房间里没有肥皂。也没有床单，只有一条毯子？至少可以说，这不是一次好的体验。
房间里有很重的异味，用了除味机。上次我取消了预订，去了另一家酒店。
好的
This “hotel” is disgusting. We had to go through four different rooms to find a room that wasn’t smoky dirty. The door shut the beds made. This hotel is complete trash. I would not recommend anyone stay at it. Staff was just as bad and didn’t care that the rooms were disgusting and not clean.
Amenities no breakfast, very noisy was not able to sleep cause of all the stomping and banging, hallway carpet was disgustingly dirty and smelly, stains everywhere. As for the room it was extremly clean and staff was amazing.
The staff was very nice. The place was horrible though. The room was dingy and super outdated. It just gave me a bad vibe. Couldn’t sleep the night.
I found it ridiculous to have no paper towels in the room as well as having to pay to use kitchen supplies
I ended up checking out early to go somewhere else because there were bugs throughout the entire room. I’m not talking about 1 or 2, I get it’s Florida, but it was about 15 I killed the only night I stayed, from brown beetles to cockroaches. The staff was incredibly gracious and understanding when canceling and gave a full refund.
When I went to check in, the lady acted like I was bothering her. She was extremely rude, and did not want to answer questions. Snapped at me and was very slow to assist. The hotel had people hanging outside smoking and men were outside in groups. The smell was horrible. The carpets were stained very bad. Food in the middle of the hallway floor. I woke up with my door unlocked, thankfully I placed a chair. I did not feel safe. You can hear everything going on the floor. Window has no blinds to block the light, it beams into the room. The worse experience I’ve ever had staying at a hotel in my life!
Painful experience
Me and my husband stayed at the Stay America hotel for only one night. We purchased for 3 days but we barely were able to stay there for one day, the room and the service was nice. However the floor we were on smelled very badly of smoke, plus the people staying around us were very loud all the way to 1 in the morning. We hurried on out and got a refund. What didn't help it looked nice on reviews till we got there and stayed a bit.. it felt like a horror movie. Would not recommend if you like to not smell smoke and hear loud banging till it's very late.