The female that checked me in was a little hard to understand.
And it seems like a lot of Hotels are making the beds higher,I am only 5' tall and I have a difficult time getting in and out when my feet are over a 12" from the floor. ;)
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cambridge, OH. We regret to hear that the possible interaction that you had with the staff and the condition of the bed you stated fell short of you expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
4.0分
其他
The entry card doesn’t work well. It takes several times to get in the door from the street.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cambridge OH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the entry card. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
5.0分
其他
Staff was great the room was CLEAN was actually nice hallways needed vaccumed but beyond that was great and pricing was great room large
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cambridge OH. We're delighted to hear you enjoyed your stay, especially the excellent service from our staff, the cleanliness of your room, and our great pricing. We are continuously working to improve our facilities and services, and your feedback is crucial in helping us achieve that goal.Thank you for choosing Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
商务出差
1ST TIME STAYED HERE, I TRAVEL ALOT AND THIS IS A STANDARD RED ROOF, NOTHING SPECIAL, FOR A CHEAP ROOM FOR THE NIGHT
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Cambridge OH. We regret to learn that we fell short of your expectations during your stay. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
商务出差
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We couldn't even get outside, the door wouldn't open from inside!! Our roo. Didn't get get cleaned so therefore we didn't get no towels, wash rags or shampoo, the telephone didn't even have a cord on it to call downstairs. Which we told the guy when he came up to fix the door bout door wouldn't lock !! And the heater smell like it's burning so don't turn it on!! Motorcycles starting up the bikes just to listen to them at midnight or 1 am & 6 am while they are smoking!!!!! Worst hotel ever!!!!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Cambridge, OH. We are saddened to learn that your stay was inconvenienced by the situation you detailed and the state of the amenities you mentioned. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
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Close the hotel down until the remodeling is finished Tub and shower runs at one time, bad plumbing. Crickets in the AC chirping all night and jumping through your room. Service is scarce. NO POOL, IT SHOULD HAVE STAYED "SOUTHGATE TIKI BAR and LOUNGE HOTEL...WE MISS YOU SUSAN
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酒店回复: Dear Appreciated Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Cambridge OH. I was saddened to read that your stay fell short of your expectations due to the state property and the crickets you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,JannaRed Roof ManagementRediResponse Specialist
2.0分
其他
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Red Roof Inn's always have a certain value since they do not serve breakfast, but in this case, although less expensive, the property condition is was questionable.
They recently have remodeled the rooms, but they are quite sterile in appearance although in reasonable condition. They chose not to upgrade the bathrooms nor windows making the overall room condition not great. The first room given had non-working outlets and lights. The second room given had an *extremely* noisy AC/heater unit (the location of the property and property itself is quite quiet when the unit was off), plus the bathroom outlets were loose and would come out of the wall. There is no exhaust ventilation and the rooms have a plastic smell from the new flooring/furniture, plus humidity builds up (there are bath vents but the building fan that should be exhausting was obviously not working). The exit closest to the room had a magnetic lock that would not release when trying to exit (which is a very significant life safety hazard)
Ultimately, all these issues are obvious, but ignored. They need to bring in professional property management and address these issues asap if they expect to stay in business.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cambridge OH. The situation you described regarding the state of the property, the room and the smell you mentioned is truly regrettable. We are disheartened to read your comments. We sincerely apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
2.0分
商务出差
The room was okay.
The hall was drab and not inviting poorly kept
The lobby was nice
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Cambridge OH. We are glad you found the room acceptable and appreciated the lobby. We regret to hear that the hallway's appearance did not meet your expectations; please accept our apologies. We strive to ensure all areas of our hotel provide a welcoming and positive experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
5.0分
朋友出游
I love everything about this hotel the rooms are so nice and cozy definitely safe environment and it's the perfect hotel for a getaway
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cambridge, OH. We are thrilled to hear that you loved everything about our hotel, especially the cozy rooms and the safe environment. It's fantastic knowing we provided the perfect getaway experience for you. We strive to ensure all our guests feel comfortable and secure during their stay. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
一般
The female that checked me in was a little hard to understand.
And it seems like a lot of Hotels are making the beds higher,I am only 5' tall and I have a difficult time getting in and out when my feet are over a 12" from the floor. ;)
The entry card doesn’t work well. It takes several times to get in the door from the street.
Staff was great the room was CLEAN was actually nice hallways needed vaccumed but beyond that was great and pricing was great room large
1ST TIME STAYED HERE, I TRAVEL ALOT AND THIS IS A STANDARD RED ROOF, NOTHING SPECIAL, FOR A CHEAP ROOM FOR THE NIGHT
We couldn't even get outside, the door wouldn't open from inside!! Our roo. Didn't get get cleaned so therefore we didn't get no towels, wash rags or shampoo, the telephone didn't even have a cord on it to call downstairs. Which we told the guy when he came up to fix the door bout door wouldn't lock !! And the heater smell like it's burning so don't turn it on!! Motorcycles starting up the bikes just to listen to them at midnight or 1 am & 6 am while they are smoking!!!!! Worst hotel ever!!!!!
Close the hotel down until the remodeling is finished Tub and shower runs at one time, bad plumbing. Crickets in the AC chirping all night and jumping through your room. Service is scarce. NO POOL, IT SHOULD HAVE STAYED "SOUTHGATE TIKI BAR and LOUNGE HOTEL...WE MISS YOU SUSAN
Red Roof Inn's always have a certain value since they do not serve breakfast, but in this case, although less expensive, the property condition is was questionable.
They recently have remodeled the rooms, but they are quite sterile in appearance although in reasonable condition. They chose not to upgrade the bathrooms nor windows making the overall room condition not great. The first room given had non-working outlets and lights. The second room given had an *extremely* noisy AC/heater unit (the location of the property and property itself is quite quiet when the unit was off), plus the bathroom outlets were loose and would come out of the wall. There is no exhaust ventilation and the rooms have a plastic smell from the new flooring/furniture, plus humidity builds up (there are bath vents but the building fan that should be exhausting was obviously not working). The exit closest to the room had a magnetic lock that would not release when trying to exit (which is a very significant life safety hazard)
Ultimately, all these issues are obvious, but ignored. They need to bring in professional property management and address these issues asap if they expect to stay in business.
The room was okay.
The hall was drab and not inviting poorly kept
The lobby was nice
I love everything about this hotel the rooms are so nice and cozy definitely safe environment and it's the perfect hotel for a getaway