酒店回复: Dear Guest,Thank you so much for the five-star energy! We are thrilled to hear that you and your group had such a wonderful stay with us. 🥳It is great to know that you enjoyed our spacious rooms and complete facilities, as well as our prime location in the heart of the city. Providing a comfortable and vibrant environment for our guests is what we do best, and your thumbs up means the world to our team!We can’t wait to welcome you all back to Oaks Melbourne on William Suites for another excellent stay.Best regards,Lauren

酒店回复: Dear Guest,Thank you for such a detailed and thoughtful review! We are thrilled that our fully equipped kitchens and central location near the park and transport made your stay so convenient and enjoyable.It is great to hear you made the most of the nearby supermarkets and our fitness facilities. Regarding your comments on service, as an apartment-style hotel, we provide weekly housekeeping to offer our guests more privacy and a self-contained experience. However, our team is always happy to assist with extra supplies or directions to our refuse areas upon request.We are so glad you were extremely satisfied overall, and we look forward to welcoming you back for another productive and relaxing stay!Best regards,Lauren

酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased you found our location near Southern Cross and Chinatown convenient, though we regret that our apartment-style model did not meet your expectations.Unlike traditional hotels, we provide independent studio apartments. To maintain our rates and sustainability goals, we do not provide single-use disposables like toothbrushes or slippers in the room itself but you may request them at any time to be sent to your room. We apologize for the initial odour in your room and the noise levels you experienced; we are looking into these issues with our maintenance team to ensure a better environment for future guests.Kind regards,Lauren

酒店回复: Dear Guest,Welcome back! We are delighted to hear that your second stay within six months was just as comfortable as the first.It is wonderful to know you enjoyed the cozy bedding, our spacious rooms, and the fantastic city views. We’re glad our location across from the tram and train stations continues to make your travels around Melbourne seamless.Thank you for your continued loyalty to Oaks Melbourne on William Suites. We look forward to seeing you again for your third visit!Best regards,Lauren

酒店回复: Dear Guest,Thank you for your lovely review! We are delighted that you enjoyed the convenience of our fully equipped kitchens and our prime location right across from the beautiful Flagstaff Gardens.It is great to hear that having the tram and train stations right at your doorstep made exploring Melbourne so seamless. We pride ourselves on providing a tidy and functional space for our guests, and we are so glad it met your needs.We look forward to welcoming you back to Oaks Melbourne on William Suites soon!Best regards,Lauren

酒店回复: Dear Guest,Thank you for choosing Oaks on William Suites for your recent business trip and for leaving such a positive review.We are thrilled to hear that you found the location excellent for the exhibition hall and that you enjoyed our new, modern facilities and the quiet environment. It is wonderful to know that you would recommend us to your colleagues.We look forward to welcoming you back to Oaks on William Suites on your next visit to the area.Sincerely,Lauren

酒店回复: Dear Guest,Thank you for your fantastic review! We are so glad to hear that you had such a great stay and found our location so convenient for exploring Melbourne's city center.It's wonderful that you enjoyed the great view and found the room well-equipped and reasonably priced. We're very happy to know you considered us a great choice.We look forward to welcoming you back again soon!Kind regards,Lauren

酒店回复: 亲爱的Edith， 感谢您抽出时间分享如此详尽的反馈。我们很高兴听到您喜欢我们酒店的中心位置——尤其是交通便利，方便前往墨尔本的免费电车区和动物园等景点。阳台和茶水间让您倍感舒适，入住体验也更加便捷，这真是太好了。 尽管您要求安静的房间，但早上您仍然感受到噪音，我们对此深表歉意。我们理解安静的住宿体验至关重要，我们正在与团队一起调查此事，以防止将来再次发生类似问题。我们也感谢您对走廊里香味的反馈，并将调整其浓度，以确保所有客人都感到舒适。 您仍然会向来墨尔本的朋友推荐我们，这对我们来说意义重大。我们希望再次欢迎您光临，享受更安静、更愉快的住宿体验。 此致， Lauren 值班经理

酒店回复: 亲爱的Bunny， 感谢您的精彩点评！我们很高兴听到您从抵达的那一刻起就感到宾至如归、舒适惬意。很高兴您喜欢干净舒适的房间、我们靠近弗拉格斯塔夫花园的绝佳地理位置以及前往墨尔本中心站、维多利亚女王市场和弗拉格斯塔夫车站等当地景点的便捷交通。 我们感谢您对浴室的诚实反馈，并将认真考虑您的反馈，不断改进。我们很高兴您再次入住我们酒店——期待您的再次光临！ 此致， Lauren 值班经理

酒店回复: Dear Wenjue,Thank you so much for your wonderful review and recommendation ! We’re delighted to hear you enjoyed our convenient location, spacious and tidy rooms, and great value. It’s always a pleasure to know our guests had such a positive experience, and we look forward to welcoming you back soon !Warm regards,Lauren Duty Manager