酒店回复: We are sorry to hear your recent experience at the HomeTowne Studios Columbus did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.
5.0分
其他
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翻译提供方：Google
好的
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酒店回复: Cher client,Merci d'avoir pris le temps de répondre à notre enquête. Nous apprécions vos commentaires concernant votre récent séjour aux HomeTowne Studios Columbus. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous sommes ravis de savoir que nos services ont répondu à vos attentes. Notre objectif est toujours d'offrir une expérience exceptionnelle à nos clients.Chez Red Roof, nous nous efforçons d'améliorer continuellement la qualité de nos services. Merci encore d'avoir partagé votre expérience. Au plaisir de vous revoir lors de vos prochains voyages.Cordialement,JannaDirection Red RoofSpécialiste RediResponse
5.0分
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The kitchen had 2 functional burners for cooking, plenty of cabinet space, clean fridge.
The ac was odd. it always seemed cold or warm because I couldnt find a setting I liked. It was fine though. I froze the room, then turned down a lil, and waited til next adjust
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Columbus. We appreciate your feedback on the kitchen and the functionality of the burners, cabinet space and clean fridge. We also acknowledge your thoughts in regard to the air-conditioning unit.We hope to continue to provide great experiences for you. Red Roof and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
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I love this place. if you want to cook, you will need to have everything required except the stove. there is a family dollar just across dublin granville rd to get utensils though. good prices on disposable or permanent stuff. decent grocery selection. the sheetz is great too. good food (snacks or meals) beer, smokes, coffee, etc.
there is actually a ton of stuff in walking distance--subway, a couple chinese restaurants, vape shop, convenient store, mexican food, waffle house, mcdonalds, a bar i think...
it is located at the last highway (i71) exit before the beltway (i270) that circles the city. so you will be on the very north end of town, but able to jump quickly onto the interstate.
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酒店回复: Dear Loyal Guest,Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Columbus. We are thrilled you had a positive experience at our hotel. Your feedback about the nearby conveniences, such as the restaurants and stores, is much appreciated. Thank you for mentioning the kitchen supplies availability at the Family Dollar – a helpful tip for other guests!At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JMRed Roof Management RediResponse Specialist
2.0分
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Was assigned to room 121. I went for a shower, the handle fell off in my hand. As i went to ask for another room, I saw the plastic bag in the sink, with an empty beer can in it. When I told the desk of my situation in 121, they assigned me to room 106. I went to room 106, and it still hadn't been made up. Housekeeping told me 10 minutes, no problem. They held to that. Room 106's door wouldn't close without slamming, because it's off it's hinges. I was given towels for the shower, but only given two wash cloths and the towel for the shower floor. No bath towels. The bathroom door had a hole punched in it, a nice fist sized hole in the door. Fortunately, the staff I dealt with were very cool and helpful. But I would expect much more from a Red Roof in property. Meh, at that price-point, what should I expect? The Bellagio?
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Columbus. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the condition of the bathroom. We strive to provide guests with all the comforts of home.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
1.0分
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The hotel stole my money and ******* is helping, the hotel was so called closed at the time I purchased the room. I got the protection on my stay and ******* is even saying they can’t give me my refund back for a hotel that shouldn’t even been on the app at the time.
1.0分
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Never coming back
Room was not clean. No amenities, not even a coffee machine in the room or coffee available in the hotel. They didn’t even have cups in the room. The elevator wasn’t working. Didn’t feel safe. Never coming back
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Columbus. I am very sorry to hear about the issues you experienced during your stay. The cleanliness of our rooms is a top priority, and I apologize that we failed to meet that standard. I also regret the lack of amenities and the inconvenience caused by the non-operational elevator. Your safety and comfort are of utmost importance to us, and I understand your disappointment. In response to your feedback, I am notifying the hotel to make sure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. While we understand you don't intend to return to this location, we hope you'll consider giving Red Roof and our affiliated brands another try for your future travel needs.Sincerely,LeahRed Roof ManagementRediResponse Specialist
4.0分
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The Truth
Amazing Staff, and very comfy beds, one of the best away from.home sleeps that I have had in a while... The cabinets and stuff are aged and warn, however for the price and offering a way to do your oqn cooking it was not bothersom... Walls could use a washing or new paint... I would stay here again due to the Beds and Staff... God Bless and thanks for being so.accommodating to my special requests...
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at HomeTowne Studios Columbus. We're so pleased to hear you enjoyed our comfortable beds and amazing staff. It’s fantastic that you had one of your best sleeps away from home with us. We acknowledge your comments regarding the aged cabinets and the need for wall cleaning or painting. Your feedback is valuable and we will certainly consider these points for future improvements. We're delighted that the convenience of the cooking facilities and the overall value made your stay enjoyable despite these minor issues.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
下午3点才能办理入住，但我大概下午2点就到了酒店。
等了大约10分钟，他们就让我提前入住了打扫好的房间。
• 墙壁很薄，隔壁男士的鼾声一直都能听到。
• 淋浴只有冷水，我只能冲了个“战斗澡”。
• 浴缸下水道里爬出了几块小石头。
• 房间里没有吹风机，晚上8点左右我去前台借，结果前台已经关门了。
• 走廊上的说话声听得一清二楚。
虽然价格便宜，入住前也做好了心理准备，但我还是不太推荐这家酒店。
一切都令人非常不愉快，从清洁度到房间和设施内的极难闻的气味。
糟糕的酒店
住宿体验太糟糕了。我的厕所两天都坏了。直到我住的最后一晚他们才帮我换房间。退房太糟糕了，因为酒店已经关门了，所以没人可以帮我们退房。我不得不拨打紧急热线，把钥匙放在投递箱里。
好的
The kitchen had 2 functional burners for cooking, plenty of cabinet space, clean fridge.
The ac was odd. it always seemed cold or warm because I couldnt find a setting I liked. It was fine though. I froze the room, then turned down a lil, and waited til next adjust
I love this place. if you want to cook, you will need to have everything required except the stove. there is a family dollar just across dublin granville rd to get utensils though. good prices on disposable or permanent stuff. decent grocery selection. the sheetz is great too. good food (snacks or meals) beer, smokes, coffee, etc.
there is actually a ton of stuff in walking distance--subway, a couple chinese restaurants, vape shop, convenient store, mexican food, waffle house, mcdonalds, a bar i think...
it is located at the last highway (i71) exit before the beltway (i270) that circles the city. so you will be on the very north end of town, but able to jump quickly onto the interstate.
Was assigned to room 121. I went for a shower, the handle fell off in my hand. As i went to ask for another room, I saw the plastic bag in the sink, with an empty beer can in it. When I told the desk of my situation in 121, they assigned me to room 106. I went to room 106, and it still hadn't been made up. Housekeeping told me 10 minutes, no problem. They held to that. Room 106's door wouldn't close without slamming, because it's off it's hinges. I was given towels for the shower, but only given two wash cloths and the towel for the shower floor. No bath towels. The bathroom door had a hole punched in it, a nice fist sized hole in the door. Fortunately, the staff I dealt with were very cool and helpful. But I would expect much more from a Red Roof in property. Meh, at that price-point, what should I expect? The Bellagio?
The hotel stole my money and ******* is helping, the hotel was so called closed at the time I purchased the room. I got the protection on my stay and ******* is even saying they can’t give me my refund back for a hotel that shouldn’t even been on the app at the time.
Never coming back
Room was not clean. No amenities, not even a coffee machine in the room or coffee available in the hotel. They didn’t even have cups in the room. The elevator wasn’t working. Didn’t feel safe. Never coming back
The Truth
Amazing Staff, and very comfy beds, one of the best away from.home sleeps that I have had in a while... The cabinets and stuff are aged and warn, however for the price and offering a way to do your oqn cooking it was not bothersom... Walls could use a washing or new paint... I would stay here again due to the Beds and Staff... God Bless and thanks for being so.accommodating to my special requests...