酒店回复: Dear Valued Guest,Thank you so much for your wonderful feedback — it truly made us smile.We’re delighted that you found our resort to be an excellent place for a vacation. It’s lovely to hear that you enjoyed the rooms, our infinity pool overlooking the ocean, the breakfast experience, and the direct beach access. These are exactly the moments we hope our guests will treasure during their stay with us.We are especially happy that you appreciated both the ocean-view and mountain-view rooms — each has its own unique charm, and it’s wonderful to know they both made a great impression.You are absolutely right… one week here can pass by very quickly! We would be so happy to welcome you back again for another relaxing and memorable stay at Pullman Phuket Arcadia Naithon Beach. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear Valued Guest,Thank you very much for sharing your experience with us. Reading your review truly feels like hearing from a friend who just returned home.We are very happy to know that you loved our natural surroundings, the lobby atmosphere, and how the design blends with nature. Our team puts a lot of heart into creating a space where guests can feel relaxed and connected to the beauty around us. It means a lot that you noticed that.We’re also glad you enjoyed the swimming pool, the breakfast selection, and especially the beach. The morning and evening views are indeed magical… sometimes we still stop and admire them ourselves. It’s wonderful to know you felt it’s a perfect place to just lie down and relax for a few days — that is exactly what we hope our guests experience.At the same time, thank you for being honest about the room condition, the air-conditioning leakage, and the bed setup. We are truly sorry for the inconvenience this caused you. Please rest assured that we will share this with our Engineering and Housekeeping teams to ensure everything is properly checked and improved. Your comfort is very important to us.Regarding pricing, we understand that peak holiday periods can feel higher, and we truly appreciate your understanding. We are happy you found great value during other times of the year as well.Thank you again for choosing to stay with us and for taking the time to write with such detail. We hope we can welcome you back again — maybe next time with an even more comfortable room waiting just for you. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay in our Grand Deluxe Room. We truly appreciate your honesty, as it helps us continue to improve our guest experience.We are glad to hear that you enjoyed our beautiful surroundings, convenient access to the beach, and the pool area. Your comments regarding the shuttle service and restaurant are also noted, and we will continue working to make transportation around the resort as seamless as possible while ensuring our dining experience offers value and quality.At the same time, we sincerely apologize for the concerns you experienced in the bathroom and with housekeeping. Guest safety and comfort are our top priorities, and your observations have been shared with our housekeeping and engineering teams to ensure that these issues are addressed promptly.We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future for a stay that is even more comfortable and enjoyable. With warm regards,Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear Valued Guest,Thank you very much for your wonderful review and for choosing to stay with us during your visit to Phuket. We’re delighted to hear that our location close to the airport, the peaceful surroundings of Naithon Beach, and the natural atmosphere of the resort made your stay so enjoyable.It’s lovely to know that you enjoyed the Ocean Grand Room and the feeling of being surrounded by nature — that relaxing “forest by the sea” experience is exactly what we hope our guests can enjoy while staying with us.We truly appreciate your kind words and hope to welcome you back to Pullman Phuket Arcadia Naithon Beach again on your next trip to Phuket. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear Tiffany,Thank you very much for your detailed review. We are delighted to hear that you enjoyed your stay, the lobby, the infinity pool, and the stunning ocean views at Pullman Phuket Arcadia Naithon Beach. Your kind words truly motivate our team to continue providing memorable experiences for our guests.We also appreciate your feedback regarding the Nespresso capsules. Please accept our apologies for any inconvenience or confusion caused. Your comments have been shared with our team to ensure clearer communication about pricing in the future.We hope to have the pleasure of welcoming you back for another enjoyable stay.Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear MOOOS,Thank you very much for sharing your feedback and for rating your stay. We truly appreciate you taking the time to highlight both the positive aspects and the areas where we can improve.We are delighted to hear that you enjoyed the excellent soundproofing of your room, our complimentary yoga and fitness classes, and the abundant breakfast selection. It is always rewarding to know that these elements contributed positively to your stay.However, we sincerely apologize for the inconvenience caused by the air conditioning temperature control. We understand how important a comfortable room environment is, and we regret that this aspect did not meet your expectations. Please be assured that your comments have been shared with our Engineering team to ensure closer monitoring and prompt resolution of similar issues moving forward.Your feedback is extremely valuable to us as we continuously strive to enhance our service and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a flawless and fully comfortable stay. With warm regards,Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear Lijing,Thank you very much for your detailed and kind review! We are delighted to hear that you enjoyed our Thai hospitality, spacious and clean rooms, beautiful location, and breakfast offerings at Pullman Phuket Arcadia Naithon Beach.We also appreciate your constructive feedback regarding dining options for the elderly and the availability of nearby restaurants. Your comments are valuable and will be shared with our team as we continually strive to enhance the guest experience.It was a pleasure having you stay with us, and we hope to welcome you back soon for another memorable and enjoyable visit! Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear Lily,Thank you for the perfect score!I am so pleased to hear that our location served as the perfect "great choice" for your early flight. We love being a peaceful sanctuary that is just minutes away from the airport, making travel as stress-free as possible.It’s also wonderful to know you enjoyed the food at our restaurant! Whether it’s a quick bite before a flight or a long dinner, we aim to make every meal memorable.We hope to see you again the next time your travels bring you through Phuket! Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear Valued Guest,Thank you very much for sharing your wonderful feedback following your stay in our Ocean Grand Room at Pullman Phuket Arcadia Naithon Beach. We are delighted to hear that you enjoyed the beautiful scenery, pristine beach, and convenient hillside location.It’s fantastic to know that your children had a chance to practice English and that our service, housekeeping, and thoughtful amenities like the beach/swim bags enhanced your stay. Your kind words about the surroundings, convenience, and overall experience are truly appreciated.We look forward to welcoming you and your family back for another memorable stay soon! Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach

酒店回复: Dear Valued Guest,Thank you very much for your fantastic feedback. We are truly delighted to hear that everything was great during your stay, and especially that you found our breakfast to be extensive and enjoyable.It is a wonderful compliment to know that you felt it was even better than the breakfast at Phuket Marriott Resort & Spa, Merlin Beach. Our culinary team takes great pride in offering a wide variety of fresh, high-quality options to ensure every guest starts the day perfectly, so your recognition means a great deal to us.We sincerely appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again soon for another memorable stay. Our Beach House — Your New Found Holiday Home!Brett WilsonGeneral ManagerPullman Phuket Arcadia Naithon Beach