酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the spacious room and appreciated our newer, quiet facilities. It’s also wonderful to know that our breakfast selection and the smooth check‑in and check‑out process met your expectations.We understand that crossing the street nearby can be inconvenient, and we appreciate you highlighting this. Your comment helps us continue working on ways to improve the overall guest experience, including accessibility around the property.We’re sorry your friend could not join as planned, but we hope to welcome both of you in the future. Thank you once again for choosing to stay with us, and we look forward to serving you again soon.Take care and stay safe! Sincerely, DoubleTree by Hilton Shah Alam i-City Team
0.5分
客房（特大床，无障碍）
家庭亲子
很烂的酒店 🏨 希尔顿中的败笔 没受过培训 态度不好 房间靠马路 垃圾 前台一点都不专业 投诉无门
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酒店回复: Dear Valued Guest,Thank you for sharing your feedback. We’re truly sorry for your experience, especially regarding our staff professionalism and room location. This is not the standard we aim to provide, and your comments have been escalated to management for immediate review and improvement. We appreciate your feedback and regret that your stay did not meet expectations.Sincerely, DoubleTree by Hilton Shah Alam i-City Team
酒店回复: Dear Valued Guest,Thank you for leaving us with a perfect rating. We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe!Sincerely,DoubleTree by Hilton Shah Alam i-City Team
酒店回复: Dear Valued Guest, Thank you for leaving us with a perfect rating. We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe! Sincerely, DoubleTree Shah Alam i-City Team
5.0分
豪华大床房公园景观
家庭亲子
酒店人员服务很好很礼貌，在这几天有去健身房和泳池活动，孩子们也开心😃晚上可以看到游乐场的灯光很美！
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酒店回复: Dear Valued Guest,Thank you for leaving us with a perfect rating. We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe!Sincerely,DoubleTree by Hilton Shah Alam i-City Team
点评来源 Trip.com
5.0分
客房（双床）
朋友出游
酒店服务好 早餐值得尝试 很有本地风味
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酒店回复: Dear Valued Guest,Thank you for leaving us with a perfect rating. We truly hope you enjoyed your stay with us and we look forward to giving you another warm cookie welcome soon. Take care and stay safe!Sincerely, DoubleTree Shah Alam i-City Team
酒店回复: Dear Sophis, Thank you for sharing your detailed feedback with us. We're glad to hear that you enjoyed the spacious and beautifully designed lobby, as well as the cleanliness and comfort of our rooms. It's wonderful that you found our location convenient for exploring nearby attractions like the Blue Mosque, I-City light show, and the adjacent shopping mall.We appreciate your comments regarding the taxi fare from the airport and the noise from the roadside rooms. While we strive to provide a peaceful stay, we understand how important a quiet environment is and will certainly look into ways to improve sound insulation.We're glad you enjoyed our breakfast selection, especially the variety of curries, rice noodles, and flatbreads. It's also great to know that our 24-hour gym and rooftop pool added to your experience.Thank you once again for your valuable insights. We hope to welcome you back soon for another enjoyable stay.Sincerely,DoubleTree by Hilton Shah Alam i-City
酒店回复: 尊敬的 Alia Amira 医生，感谢您留下宝贵的评价。我们很高兴您入住期间大部分时间都感到满意，但对于服务方面存在的不足，影响了您的入住体验，我们深感遗憾。请放心，我们已妥善处理您的反馈，并已向相关部门反映，以便进一步改进。我们期待很快再次欢迎您入住我们的酒店。此致，DoubleTree Shah Alam i-City 团队
酒店回复: Dear Valued Guest,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and appreciated our spacious rooms, cleanliness, and comfort. It’s great to know that the location opposite I-City Amusement Park added to the fun — truly a paradise for children!We’re also glad you found the atmosphere peaceful despite being near a major road, and that you had a chance to enjoy our swimming pool. Thank you for the helpful tip about bringing a swimsuit — we’ll be sure to highlight that more for future guests!We look forward to welcoming you back for another enjoyable staySincerely,DoubleTree by Hilton Shah Alam i-City
房间大小合适，设施较新、安静。旁边过马路不太方便，只能打车。早餐比较丰富。朋友介绍来这住，结果他自己有事改地方了。CHECK IN/OUT速度挺快的。
很烂的酒店 🏨 希尔顿中的败笔 没受过培训 态度不好 房间靠马路 垃圾 前台一点都不专业 投诉无门
酒店地段非常好，非常热闹，房间也比较大，视野很好，非常适合商务出行，早餐种类比较丰富，也很营养健康。
酒店很不错，就在ICITY Mall 隔壁，这个地区出差首选。酒店食物也不错，就是自助早餐选择少了点，其他都OK！
酒店人员服务很好很礼貌，在这几天有去健身房和泳池活动，孩子们也开心😃晚上可以看到游乐场的灯光很美！
酒店服务好 早餐值得尝试 很有本地风味
酒店离机场很远，打车要75马币左右，但比吉隆坡市中心近一点，酒店规模比较大，大堂宽敞明亮，设计精美，房间整洁干净，但临马路的一侧有噪音，窗户是打不开的，酒店旁边就有个购物中心，有各种餐食，旁边还有一个是I city灯光秀，晚上很漂亮，离蓝色清真寺不远，过去很方便。早餐品种丰富，各种咖喱，有现做的米粉，和各种饼，健身房24小时，游泳池在5楼。
服务很好的五星级酒店。
这是我第一次住希尔顿逸林酒店。总的来说，从前台到客房服务，酒店的服务都很好。
我入住的时候，房间里没有沙发，而且浴室的百叶窗也坏了，不过在我提出要求后，这些问题都很快得到了解决。
酒店的食物也很美味。
唯一不足的是位置比较偏僻，离市中心很远，购物选择不多。但它离我第二天要去的地方很近。
一切都还不错。我一直很喜欢他们家的热曲奇。唯一有点小问题的是Grab（外卖）的取餐点。它在LG3层，而且你得走很远才能到，那地方还有点异味。我真希望酒店管理层能对取餐点做些改进。如果能把取餐点设在电梯附近会更好。
除此之外，我觉得其他一切都挺好的！自助餐的种类很多，早餐甚至还有冰淇淋供应！
莎阿南最好的酒店，附近有商圈和游乐场十分方便。酒店的早餐种类齐全比较丰富，每个人可以找到自己的口味。