Lia (Resort Host), Kristal (Event Coordinator Manager),Tyeisha (Check In), Katelyn (Bar Tender), Brandon (Red Hospitality Transportation), and a host of other staff members were fantastic!! They made our 25th wedding anniversary perfect. There were so many hiccups with our flight that caused a domino effect of issues, but the staff 100% fixed all issues that arose. The room, grounds, restaurants, staff, and lobby were superb. The private beach was clean, and relaxing. We also had access to the Westin hotel next door with free shuttle to and from. I will definitely be back with my family.
Keep doing a great job Buoy Haus!!
Thank you so much for all that you did to make our Silver Jubilee a memorable one.
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酒店回复: Patricia, the team at Buoy Haus Beach Resort at Frenchman's Reef, Autograph Collection is thrilled you enjoyed such a special milestone with them. It’s wonderful to hear you found the room, surroundings, and dining options to your liking and that so many colleagues helped make your anniversary experience memorable. Access to extra amenities and the private shoreline truly add to the experience. The team looks forward to welcoming you and your family back.Maria VilchezGeneral Manager
3.0分
其他
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I think the hotel overall is very nice. The weather was great. The service was ok in some departments and not so good in others. Front desk staff and bell boys were great but I felt like the waiting staff at the restaurants weren’t up to par. The Salt Shack specifically I went to about 3 times and all 3 times I waited over and hour just to get the appetizers. How long does it take to make a salad or oysters on ice and serve, and when asking my server about the delay she gives me an Attitude that was very wrong of them.
5.0分
情侣出游
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My husband and I just spent our honeymoon here and we absolutely loved it! We had such an amazing experience and the staff was so incredible and truly made it such a wonderful honeymoon for us! They greeted us with champagne and fresh fruit in our gorgeous villa on day one to congratulate us and we felt so taken care of the whole time!!
Huge shout out to Adolfo the new Director of Recreation for being so friendly and great and De'Kyle went above and beyond for us!
We love Buoy Haus! - Ally + Preston
5.0分
家庭亲子
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This place was so relaxing, luxurious, and really felt like home. Service and food was exceptional. Really enjoyed our access to the Westin up the hill for even more dining options. We will definitely be back.
5.0分
情侣出游
What a gorgeous property! The beach was amazing, our room felt like we were floating on the sea and the staff was beyond gracious and attentive.
5.0分
其他
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All the staff were so kind and helpful. The preparation for hurricane Erin was handled so well- we felt safe and still able to enjoy our time there. I will definitely visit again
5.0分
情侣出游
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I loved everything about this property it was definitely a home away from home. The staff was amazing super nice and made us feel so welcomed attended to all our needs. The food was really good as well. I definitely recommend this place. I can’t wait to come back.
这次预订从头到尾就是个彻头彻尾的坑。
1. 请务必确认您的预订有免费取消选项，因为您肯定会用得上。
2. 请知悉，这里有大量的隐藏费用，包括划桨、水肺潜水等等，不管您是否使用，所有客人都必须在退房时支付，还有其他杂项费用。
3. 从头到尾，客户服务都糟糕透顶。入住办理排队时间超长，而且没有任何人表示歉意或进行说明。别指望他们会一开始就告知您那些最终会强加给您的天价费用。此外，当我发现他们把我安排在一楼，面对着人来人往的通道，完全看不到海景或其他风景时，他们承诺第二天给我换房间，结果在我入住期间从未实现。
4. 令人费解的是，晚上8点送餐服务竟然到我房间询问是否需要服务，这很奇怪。
5. 食物贵得离谱，包括客房送餐服务。我在一家低端餐厅点了个小披萨，竟然花了将近50美元。预订时和收据上都写着免费早餐，但实际上根本不免费，所以请注意。退房时他们告诉我只需要支付80美元，但没有任何地方写明这一信息。Salt Shack的一位服务员告诉我早餐需要等20分钟，或者我可以去楼上吃自助餐，但我在炎炎烈日下走到楼上，根本没有自助餐或餐厅，所以20分钟的等待还在继续。
6. 总而言之，隐藏费用简直是天文数字。这家酒店充其量就是个2星级。我真后悔选择了这里住宿，完全就是个诈骗！
很棒的度假村，地理位置临水，员工也非常友好。
餐厅和酒店员工服务质量参差不齐
My goodness, where do I start?
Lia (Resort Host), Kristal (Event Coordinator Manager),Tyeisha (Check In), Katelyn (Bar Tender), Brandon (Red Hospitality Transportation), and a host of other staff members were fantastic!! They made our 25th wedding anniversary perfect. There were so many hiccups with our flight that caused a domino effect of issues, but the staff 100% fixed all issues that arose. The room, grounds, restaurants, staff, and lobby were superb. The private beach was clean, and relaxing. We also had access to the Westin hotel next door with free shuttle to and from. I will definitely be back with my family.
Keep doing a great job Buoy Haus!!
Thank you so much for all that you did to make our Silver Jubilee a memorable one.
I think the hotel overall is very nice. The weather was great. The service was ok in some departments and not so good in others. Front desk staff and bell boys were great but I felt like the waiting staff at the restaurants weren’t up to par. The Salt Shack specifically I went to about 3 times and all 3 times I waited over and hour just to get the appetizers. How long does it take to make a salad or oysters on ice and serve, and when asking my server about the delay she gives me an Attitude that was very wrong of them.
My husband and I just spent our honeymoon here and we absolutely loved it! We had such an amazing experience and the staff was so incredible and truly made it such a wonderful honeymoon for us! They greeted us with champagne and fresh fruit in our gorgeous villa on day one to congratulate us and we felt so taken care of the whole time!!
Huge shout out to Adolfo the new Director of Recreation for being so friendly and great and De'Kyle went above and beyond for us!
We love Buoy Haus! - Ally + Preston
This place was so relaxing, luxurious, and really felt like home. Service and food was exceptional. Really enjoyed our access to the Westin up the hill for even more dining options. We will definitely be back.
What a gorgeous property! The beach was amazing, our room felt like we were floating on the sea and the staff was beyond gracious and attentive.
All the staff were so kind and helpful. The preparation for hurricane Erin was handled so well- we felt safe and still able to enjoy our time there. I will definitely visit again
I loved everything about this property it was definitely a home away from home. The staff was amazing super nice and made us feel so welcomed attended to all our needs. The food was really good as well. I definitely recommend this place. I can’t wait to come back.