酒店回复: Thank you for staying with us. We are glad that you enjoyed your time with us and we hope you will return again.
4.0分
其他
原文
翻译提供方：Google
好的
酒店回复: Thank you for staying with us. Please come again.
1.0分
其他
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It was a horrible mini overnight stay to visit my friend. Lack of communication when I was cared for at the first desk. No one told us about the parking and I was charged on my debit card $30 and at the gate $60. When I first arrived I didn’t know I could park down stairs to check in and the process with the room card. I was told the day I complained that I would be refunded $60 that I was charged and never was
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酒店回复: Thank you for sharing your input, however, I think you have confused our property with a different property. We do not charge for parking nor do we have a gate to enter our parking lot.
3.0分
其他
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The staff had great customer service and the hotel is clean. I did had a few minor issues. One was the ladybug infestation. Thankfully they weren’t any other kind of bugs but it was a lot. There was an issue with the tv constantly blinking on and off, and the shower design is weird. You’re not able to turn the knob without being inside the shower. Other than that it was a good stay.
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酒店回复: Thank you for staying with us and for sharing your feedback. We apologize about the lady bugs. The construction going on across the street is pushing them into our property. We are taking every step to eliminate them for good.
1.0分
其他
Paying for Parking after paying $600 for 2 nights is crazy ! Why tf am i paying to park when it’s right under the hotel … that’s crazy! Scammer city fr
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酒店回复: Thank you for sharing your feedback. However, I think you provided feedback about our property in error. We do not charge for parking at our property nor do we have parking under the property.
5.0分
其他
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Amazing staff, great amenities, really clean. We had an amazing view into the city. It was so peaceful. The parking was easy. Close to really good dining. I will come back soon.
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酒店回复: We are glad that everyone treated you well during your time with us. We do our best to provide all of our guest with a great stay experience and we hope you will come back again.
1.0分
家庭亲子
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Upon arrival to check in, we were greeted with two young ladies with a mouth full of food. But that didn’t bother me. Got to the room to see it was an handicap room, ok cool no biggie. Room was hairyyyyyyy, dust, spider webs. Like no one stayed in that room in months. Next morning as we are leaving for the day, i tided the room because I knew house keeping would come in for the day. Sadly they did not. I called the front desk to inquire about why housekeeping didn’t show up? Front desk clerk stated “if you are in the room or if things are everywhere, they won’t clean it”. I stated that things were put away and we had been gone 10am- 5pm. Ample amount of time to clean the room. She stated “someone will be up”. Cool, we left again and came back to the room clean. BUT no towels were left for us to use. At this point it’s 11-12 at night, me and the kids were exhausted and wanted to shower. So of course no one was available to drop the towels off, this caused a huge inconvenience for me and my kids having to go back to the lobby to retrieve towels that housekeeping forgot to place in the room. What really did it for me was when i had a tiny bug on my jacket. I freaked out, and immediately went into detective mode. Inspecting the area, the sofa and my kids clothes and mine to make sure no other bugs were present. I’m back home now, and i immediately went to wash everything that we had in that room.
Ugh short quick stay turned terrible experience.
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酒店回复: Thank you for staying iwth us and for sharing your input. We will look into the issues you have brought to our attention and make every effort to address them.
5.0分
情侣出游
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The check in was really quick and very easy. The stay was amazing, me and my fiancé love simple places but that look modern so this was a great pick for us. I don't know if it was the location but the employees were really nice, always smiling and being welcoming. I loved this experience and I would highly recommend. On other notes, this specific location is AMAZING everything was close supermarket, malls , etc. The location also is in a very quite area (I don't know if depends on the season) but we loved it and if we travel again to Atlanta we are choosing Aloft 100% again.
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酒店回复: Thank you for staying with us. We appreciate your business and we hope that you will come again.
酒店地理位置总体很棒。Ashley在办理入住时提供了出色的服务。不过我们提前一天退房了，以为会得到一个房间抵扣。我们解释说我们的假期不得不提前结束了。
这次住宿几乎完美！房间里有一股异味。很遗憾当时没有其他房间了。除此之外，如果下次有更好的选择，我还会再来住。
一切都很完美，100%推荐。
好的
It was a horrible mini overnight stay to visit my friend. Lack of communication when I was cared for at the first desk. No one told us about the parking and I was charged on my debit card $30 and at the gate $60. When I first arrived I didn’t know I could park down stairs to check in and the process with the room card. I was told the day I complained that I would be refunded $60 that I was charged and never was
The staff had great customer service and the hotel is clean. I did had a few minor issues. One was the ladybug infestation. Thankfully they weren’t any other kind of bugs but it was a lot. There was an issue with the tv constantly blinking on and off, and the shower design is weird. You’re not able to turn the knob without being inside the shower. Other than that it was a good stay.
Paying for Parking after paying $600 for 2 nights is crazy ! Why tf am i paying to park when it’s right under the hotel … that’s crazy! Scammer city fr
Amazing staff, great amenities, really clean. We had an amazing view into the city. It was so peaceful. The parking was easy. Close to really good dining. I will come back soon.
Upon arrival to check in, we were greeted with two young ladies with a mouth full of food. But that didn’t bother me. Got to the room to see it was an handicap room, ok cool no biggie. Room was hairyyyyyyy, dust, spider webs. Like no one stayed in that room in months. Next morning as we are leaving for the day, i tided the room because I knew house keeping would come in for the day. Sadly they did not. I called the front desk to inquire about why housekeeping didn’t show up? Front desk clerk stated “if you are in the room or if things are everywhere, they won’t clean it”. I stated that things were put away and we had been gone 10am- 5pm. Ample amount of time to clean the room. She stated “someone will be up”. Cool, we left again and came back to the room clean. BUT no towels were left for us to use. At this point it’s 11-12 at night, me and the kids were exhausted and wanted to shower. So of course no one was available to drop the towels off, this caused a huge inconvenience for me and my kids having to go back to the lobby to retrieve towels that housekeeping forgot to place in the room. What really did it for me was when i had a tiny bug on my jacket. I freaked out, and immediately went into detective mode. Inspecting the area, the sofa and my kids clothes and mine to make sure no other bugs were present. I’m back home now, and i immediately went to wash everything that we had in that room.
Ugh short quick stay turned terrible experience.
The check in was really quick and very easy. The stay was amazing, me and my fiancé love simple places but that look modern so this was a great pick for us. I don't know if it was the location but the employees were really nice, always smiling and being welcoming. I loved this experience and I would highly recommend. On other notes, this specific location is AMAZING everything was close supermarket, malls , etc. The location also is in a very quite area (I don't know if depends on the season) but we loved it and if we travel again to Atlanta we are choosing Aloft 100% again.