Staff at front desk was friendly. Room was clean, newer hotel. I would have given it an excellent however, dishes were left unclean in the dishwasher. Awkward/uncomfortable couch to sit and watch TV. This hotel is Very Noisy, windows are paper thin you hear traffic all day and night, as well as the floors above, you can hear people walking. Take earplugs.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet expectations. We value your comments and will use them to improve. Please know your satisfaction is very important to us, and we hope to have the opportunity to make it right on your next visit.
4.0分
其他
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The staff were very friendly, professional and helpful. The first occasion was after I checked in into my room, I realized immediately before it got too late that the ice maker was making too much noise and I am a light sleeper. I went downstairs and spoke with the receptionist. She tried to explain to me what to do, but when she realized that I was not following her directions to fix the issue, she accompanied me to my room, adjusted the dial and the noise was gone. The second occasion, was on my checking out, I had the suitcase, a couple of bags, shirts, suit, jacket, to carry. I went down looking for the luggage cart but could not find one. When I told the reception clerk about it, he ran around, went checked every floor looking for it. It took him some time, but located it and brought it to me.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled you enjoyed your stay and that our team made a positive impact. We look forward to welcoming you back soon!
5.0分
其他
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The room was very clean, safe and comfortable. I liked the layout a lot and it had everything you could need. It had a washer and dryer, stove, fridge/freezer dishwasher and fully stocked dishes like plates, cups, pots pand and soaps. Literally everything. I only stayed one night but it felt so nice i wish i could live there. I will come back for every phoenix stay now.
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酒店回复: We just love hearing great feedback, we work so hard to provide a great experience for our customers and makes us happy to hear you enjoyed your stay. Please if you are back in town, we would love to have you back. Safe Travels and we will see you soon.
5.0分
其他
Great spot if passing through and need to do laundry. washer and dryer inside every room.
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled you enjoyed your stay and that our team made a positive impact. We look forward to welcoming you back soon!
5.0分
其他
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Beautiful newer facility, with comfortable mattress. They did not have a 2 bedroom with a shower for my elderly mom so they gave us two rooms with showers. Our stay was wonderful.
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酒店回复: Thank you for sharing the positive feedback, we are so happy to hear that you had an enjoyable stay. We strive to ensure all guest experiences are wonderful, I'll be sharing your feedback with our staff. Safe Travels and hope to see you again.
5.0分
情侣出游
Kitchen could have used a few more pots, pans, casserole dishes. We had one fork and 3 spoons?? Other than that the place was great!
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酒店回复: Thank you for sharing the positive feedback, we are so happy to hear that you had an enjoyable stay. We strive to ensure all guest experiences are wonderful, I'll be sharing your feedback with our staff. Safe Travels and hope to see you again.
5.0分
其他
It said we would have a balcony but we didnt get one :( however we loved staying there will stay again friendly staff and great area next to the mall and food
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled you enjoyed your stay and that our team made a positive impact. We look forward to welcoming you back soon!
4.0分
其他
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Hotel was good. Room could be wiped down a little better. Glass shower shelf was sketchy seemed like it was going to fall off the wall any moment.
Was in a great and convenient area. Staff was friendly and welcoming. Bed was very comfortable
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酒店回复: We truly appreciate your kind words! It means a lot to know you had a great stay with us. We can’t wait to host you again!
很好的环境和服务，房间大小适合2人居住。酒店设施也是非常人性化。前台服务人员，清洁卫生人员都非常友善，没有一点歧视亚裔人群。
安心舒服的飯店
餐具廚具齊全、服務良好、很安心很舒服的飯店
Staff at front desk was friendly. Room was clean, newer hotel. I would have given it an excellent however, dishes were left unclean in the dishwasher. Awkward/uncomfortable couch to sit and watch TV. This hotel is Very Noisy, windows are paper thin you hear traffic all day and night, as well as the floors above, you can hear people walking. Take earplugs.
The staff were very friendly, professional and helpful. The first occasion was after I checked in into my room, I realized immediately before it got too late that the ice maker was making too much noise and I am a light sleeper. I went downstairs and spoke with the receptionist. She tried to explain to me what to do, but when she realized that I was not following her directions to fix the issue, she accompanied me to my room, adjusted the dial and the noise was gone. The second occasion, was on my checking out, I had the suitcase, a couple of bags, shirts, suit, jacket, to carry. I went down looking for the luggage cart but could not find one. When I told the reception clerk about it, he ran around, went checked every floor looking for it. It took him some time, but located it and brought it to me.
The room was very clean, safe and comfortable. I liked the layout a lot and it had everything you could need. It had a washer and dryer, stove, fridge/freezer dishwasher and fully stocked dishes like plates, cups, pots pand and soaps. Literally everything. I only stayed one night but it felt so nice i wish i could live there. I will come back for every phoenix stay now.
Great spot if passing through and need to do laundry. washer and dryer inside every room.
Beautiful newer facility, with comfortable mattress. They did not have a 2 bedroom with a shower for my elderly mom so they gave us two rooms with showers. Our stay was wonderful.
Kitchen could have used a few more pots, pans, casserole dishes. We had one fork and 3 spoons?? Other than that the place was great!
It said we would have a balcony but we didnt get one :( however we loved staying there will stay again friendly staff and great area next to the mall and food
Hotel was good. Room could be wiped down a little better. Glass shower shelf was sketchy seemed like it was going to fall off the wall any moment.
Was in a great and convenient area. Staff was friendly and welcoming. Bed was very comfortable