我们本来打算在 2023 年 7 月开始参加女儿的毕业典礼，结果偶然发现 Premier Inn 网站信息称，我们的预订不会得到满足，因为这家酒店要到 2023 年 9 月才会开业！和许多其他人一样，我认为我们只会在预定预订前几天被告知我们无法入住城市酒店，并提供了距离市中心数英里之外的替代酒店。高级旅馆明知道这家酒店不适合使用，因为它仍在建设中，却允许接受预订，这是可耻的。
5.0分
其他
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Great location in Durham, modern and bright hotel. Rooms are what you would expect, really nice and spacious. Cannot praise the staff enough though, so welcoming and friendly, really helpful and clearly happy in their work. Enjoyed our stay, breakfast was good and again staff really helpful. Highly recommened.
1.0分
其他
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Totally let down booked in December 2022 for daughters graduation no mention that the hotel was in the process of being built!! Only found out by chance that it wasn’t finished had no email or notification from Premier Inn rang today after an hour on hold I found out that they are sending out emails in batches and was offered a room in a Premier inn on an industrial estate. 5 miles away with a £20 discount to cover taxi fairs!! this isn’t good enough and it’s shocking that they took bookings knowing that there was a chance the hotel wouldn’t be finished. Other hotels in the city or full or are now making the most out of the room shortage.
1.0分
其他
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Booked this in December for 3 nights to go to my daughter’s graduation- cancelled one month before graduation and offered an alternative on an industrial park outside of Durham. The hotel has been accepting bookings and then cancelling for over a year now. Can’t book anywhere else as everywhere in the centre of the city is now booked or £1000s
4.0分
家庭亲子
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Originally booked the soon to be opened Milburngate hotel, but opening was delayed a few months again so we were relocated to the Walkergate hotel on the other side of the river. Parked in multi story around the corner, all good. Check in was smooth and easy. Staff were great. Didn't eat there. Room was good. 👍
我们本来打算在 2023 年 7 月开始参加女儿的毕业典礼，结果偶然发现 Premier Inn 网站信息称，我们的预订不会得到满足，因为这家酒店要到 2023 年 9 月才会开业！和许多其他人一样，我认为我们只会在预定预订前几天被告知我们无法入住城市酒店，并提供了距离市中心数英里之外的替代酒店。高级旅馆明知道这家酒店不适合使用，因为它仍在建设中，却允许接受预订，这是可耻的。
Great location in Durham, modern and bright hotel. Rooms are what you would expect, really nice and spacious. Cannot praise the staff enough though, so welcoming and friendly, really helpful and clearly happy in their work. Enjoyed our stay, breakfast was good and again staff really helpful. Highly recommened.
Totally let down booked in December 2022 for daughters graduation no mention that the hotel was in the process of being built!! Only found out by chance that it wasn’t finished had no email or notification from Premier Inn rang today after an hour on hold I found out that they are sending out emails in batches and was offered a room in a Premier inn on an industrial estate. 5 miles away with a £20 discount to cover taxi fairs!! this isn’t good enough and it’s shocking that they took bookings knowing that there was a chance the hotel wouldn’t be finished. Other hotels in the city or full or are now making the most out of the room shortage.
Booked this in December for 3 nights to go to my daughter’s graduation- cancelled one month before graduation and offered an alternative on an industrial park outside of Durham. The hotel has been accepting bookings and then cancelling for over a year now. Can’t book anywhere else as everywhere in the centre of the city is now booked or £1000s
Originally booked the soon to be opened Milburngate hotel, but opening was delayed a few months again so we were relocated to the Walkergate hotel on the other side of the river. Parked in multi story around the corner, all good. Check in was smooth and easy. Staff were great. Didn't eat there. Room was good. 👍