The room was very clean...however, the fitted sheet on the king size bed did not fit. The corners at the head of the bed came off as soon as we got into it. Seems strange...but check in was very easy, nice gentleman at the desk, and we left happy with our coffee and tea. We will stay again if the opportunity presents itself.
展开
酒店回复: Dear Guest,Thank you for sharing your experience. We're thrilled to hear that you found the room clean and enjoyed the easy check-in process, as well as the coffee and tea. We apologize for the issue with the fitted sheet and will share your feedback with our team to ensure that future stays are even more comfortable. We look forward to welcoming you back!
2.0分
家庭亲子
展开
When we arrived and checked in the heat was off in the rooms and it was 55 degrees. We turned on the heat and had to go out since it was too cold to relax in our room. When we returned we discovered the one heater was broken in the room and blowing out air conditioning. We turned it off and hoped it would warm up since it was late, unfortunately it was 4a when it reached 66 degrees. Also there were stains on the couch.
The rooms looked nice at first glance but could have had better housekeeping and comfort by having the heat or air on prior to a guest’s arrival.
展开
酒店回复: Dear Guest,We apologise for the issues you encountered during your stay. We understand how uncomfortable it must have been with the heating issues and the stains on the couch. Your feedback about preparing the room before guest arrival and ensuring better housekeeping is greatly appreciated, and we will share it with our team for improvement. Hope to offer you a more comfortable experience in the future.
5.0分
家庭亲子
展开
Such a gem in the Lake George area. Great kid friendly pool with a legit waterslide makes it a hit with the kids
Not as crowded or overwhelming as Great Escape Lodge and definitely less expensive, with free breakfast. We will definitely be back!
展开
酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your stay and that the pool and waterslide were a hit with the kids. It’s great to know you found our hotel a comfortable and affordable option in the Lake George area. We look forward to welcoming you and your family back soon!
4.0分
商务出差
展开
The room was nice and spacious for my family and I. We took advantage of the pool which was an addeded bonus. The staff were pleasent and nice except for one bad apple at the fromt the desk. But overall the hotel was nice and would.book again.
展开
酒店回复: Dear Guest,Thank you for your kind review! We’re glad to hear you and your family enjoyed the spacious room, the pool, and the overall experience. We appreciate your feedback about our staff and will address it to ensure every interaction is positive. We look forward to welcoming you back on your next stay!
5.0分
家庭亲子
展开
The rooms are very spacious and very clean large TV and the rooms and the hallway smelt clean and fresh. The heating was great. The pool is a tad bit cool as previous reviews the doors lock before checkout time and we had to ask to be let back in to get our stuff
展开
酒店回复: Dear Guest,Thank you for sharing your feedback! We’re glad to hear that you enjoyed the spacious, clean rooms, the large TV, and the fresh atmosphere throughout the property. We also appreciate your comments about the pool temperature and the door lock timing. We will address these issues to ensure a more convenient experience for future guests. We look forward to welcoming you back!
4.0分
其他
Check in staff was very nice, polite, pleasant and thorough
Room was clean but can use some serious updates
展开
酒店回复: Dear Guest,Thank you for your kind feedback. We’re pleased to hear that our front desk team made a positive impression and that you found your room clean. We appreciate your comments regarding updates and will keep them in mind as we continue to enhance our property for future guests.
5.0分
其他
展开
The hotel was very nice and the pool was great! They have a hot tub, adult and child pool, slide, and hot tub. It is within walking distance of the outlets. The staff was very friendly and we plan on going back soon.
展开
酒店回复: Dear Guest,Thank you for your wonderful feedback! We're so glad to hear you enjoyed the pool area and the variety of amenities, including the hot tub and slide. It's great that the hotel’s location was convenient for you as well. We're thrilled you had a positive experience and look forward to welcoming you back soon!
5.0分
其他
展开
Everything about our stay was great .The room was clean, the service was wonderful.the pool area was amazing for the kids.Breakfast was perfect with plenty options for the little ones.We will definitely stay here again when we're in the Lake George region .
展开
酒店回复: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear you and your family had such a great stay and enjoyed the clean room, friendly service, pool area, and breakfast options. It’s always a pleasure to know our guests plan to return—we look forward to welcoming you back on your next visit to the Lake George region!
非常差劲的酒店，睡车上都比谁在这个酒店里舒服，床单是很脏的，第二天起来全都都过敏，还有像是被虫子咬了的包
地段非常的好
The room was very clean...however, the fitted sheet on the king size bed did not fit. The corners at the head of the bed came off as soon as we got into it. Seems strange...but check in was very easy, nice gentleman at the desk, and we left happy with our coffee and tea. We will stay again if the opportunity presents itself.
When we arrived and checked in the heat was off in the rooms and it was 55 degrees. We turned on the heat and had to go out since it was too cold to relax in our room. When we returned we discovered the one heater was broken in the room and blowing out air conditioning. We turned it off and hoped it would warm up since it was late, unfortunately it was 4a when it reached 66 degrees. Also there were stains on the couch.
The rooms looked nice at first glance but could have had better housekeeping and comfort by having the heat or air on prior to a guest’s arrival.
Such a gem in the Lake George area. Great kid friendly pool with a legit waterslide makes it a hit with the kids
Not as crowded or overwhelming as Great Escape Lodge and definitely less expensive, with free breakfast. We will definitely be back!
The room was nice and spacious for my family and I. We took advantage of the pool which was an addeded bonus. The staff were pleasent and nice except for one bad apple at the fromt the desk. But overall the hotel was nice and would.book again.
The rooms are very spacious and very clean large TV and the rooms and the hallway smelt clean and fresh. The heating was great. The pool is a tad bit cool as previous reviews the doors lock before checkout time and we had to ask to be let back in to get our stuff
Check in staff was very nice, polite, pleasant and thorough
Room was clean but can use some serious updates
The hotel was very nice and the pool was great! They have a hot tub, adult and child pool, slide, and hot tub. It is within walking distance of the outlets. The staff was very friendly and we plan on going back soon.
Everything about our stay was great .The room was clean, the service was wonderful.the pool area was amazing for the kids.Breakfast was perfect with plenty options for the little ones.We will definitely stay here again when we're in the Lake George region .