Upon arriving the apartment looked lovely. Inside it was clean, light & would suit a family of 3 on a trip to Swindon. We only stayed because we were going to an event nearby that day & but to visit Swindon.
First impressions were a bit of a shock as the apartment was surrounded by police & a man was lying not moving on the side of the road. Then there was the bins outside near the onsite parking. Disgusting and the rats were everywhere. But if you can get past this then the apartment was lovely. Just a couple of criticisms.
1) There was only 1 TV in the kitchen/lounge, even though there was room for more.
2) The single room was so small the door opened into the bed & that had no wardrobe or storage at all
3) It was so hot in the apartment it was like the heating was on full blast. There is no air conditioning & opening the window isn’t an option as the building across the street had such loud air conditioning that it was impossible to sleep
4) The beds were small & uncomfortable
5) Parking is expensive when there’s a carpark down the road cheaper
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酒店回复: Thank you for your feedback and review Matthew. We appreciate your constructive feedback and will certainly look to improve where possible.
2.0分
其他
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I booked a same-day overnight stay but didnt receive an essential prechecks message which meant checking-in was difficult to say the least. The person i spoke to did apologise. When i entered tge apartment, i realised it hadmt been cleaned and the bed linen was the previous occupants. It was a last minute booking and reasonably priced but other options in the area for the same price. Apartment lacks the finishing touches but good facilities having the kitchen area.
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酒店回复: Thank you for your feedback. We’re sorry to hear your experience didn’t fully meet expectations, and we appreciate you bringing this to our attention so we can continue to improve.
1.0分
其他
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Disnt reply to my email.
I never received how to access proerty. I emailed letting them know im working late...no response to anything.
I require q refund as i couldnt get access and had to drive home after a night shift
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酒店回复: Thank you for your feedback Lydia. Unfortunately, it does seem there was an issue with your booking - whereby we never actually received this into our system! We are sorry for any distress this may have caused you and apologise for the inconvenience.
远离家乡，独自享受的周末度假最佳选择！强烈推荐👍👍
地板下漏水，卧室里有霉味。他们向我收取了停车位费用，并在我离开酒店后的第二天才给我提供信息，所以我又付了另一个停车位的费用。我在酒店聊天室投诉，但他们不理我，我付了两个停车位的费用，但只用了一个。
Okay but definitely needs improving
Upon arriving the apartment looked lovely. Inside it was clean, light & would suit a family of 3 on a trip to Swindon. We only stayed because we were going to an event nearby that day & but to visit Swindon.
First impressions were a bit of a shock as the apartment was surrounded by police & a man was lying not moving on the side of the road. Then there was the bins outside near the onsite parking. Disgusting and the rats were everywhere. But if you can get past this then the apartment was lovely. Just a couple of criticisms.
1) There was only 1 TV in the kitchen/lounge, even though there was room for more.
2) The single room was so small the door opened into the bed & that had no wardrobe or storage at all
3) It was so hot in the apartment it was like the heating was on full blast. There is no air conditioning & opening the window isn’t an option as the building across the street had such loud air conditioning that it was impossible to sleep
4) The beds were small & uncomfortable
5) Parking is expensive when there’s a carpark down the road cheaper
I booked a same-day overnight stay but didnt receive an essential prechecks message which meant checking-in was difficult to say the least. The person i spoke to did apologise. When i entered tge apartment, i realised it hadmt been cleaned and the bed linen was the previous occupants. It was a last minute booking and reasonably priced but other options in the area for the same price. Apartment lacks the finishing touches but good facilities having the kitchen area.
Disnt reply to my email.
I never received how to access proerty. I emailed letting them know im working late...no response to anything.
I require q refund as i couldnt get access and had to drive home after a night shift