It was a lovely stay at this apartment. The unit is spacious, well equipped and clean. You have everything you need which is absolutely wonderful. Very convenient location with just 5-min walk to the nearby shopping centre. Check-in and check-out instructions were clear and efficient. The process was smooth and the communication with their staff was very good. I received prompt replies from them and they were very helpful in terms of following up my inquiries and problems. Their staff are nice and helpful. I highly recommend this apartment and will rebook next time I come.
展开
酒店回复: Thanks a lot for your wonderful review! It means a great deal to our team, and we’re so happy we could meet your expectations. Hope to see you again soon!
4.0分
其他
展开
Okay but definitely needs improving
Upon arriving the apartment looked lovely. Inside it was clean, light & would suit a family of 3 on a trip to Swindon. We only stayed because we were going to an event nearby that day & but to visit Swindon.
First impressions were a bit of a shock as the apartment was surrounded by police & a man was lying not moving on the side of the road. Then there was the bins outside near the onsite parking. Disgusting and the rats were everywhere. But if you can get past this then the apartment was lovely. Just a couple of criticisms.
1) There was only 1 TV in the kitchen/lounge, even though there was room for more.
2) The single room was so small the door opened into the bed & that had no wardrobe or storage at all
3) It was so hot in the apartment it was like the heating was on full blast. There is no air conditioning & opening the window isn’t an option as the building across the street had such loud air conditioning that it was impossible to sleep
4) The beds were small & uncomfortable
5) Parking is expensive when there’s a carpark down the road cheaper
展开
酒店回复: Thank you for your feedback and review Matthew. We appreciate your constructive feedback and will certainly look to improve where possible.
2.0分
其他
展开
I booked a same-day overnight stay but didnt receive an essential prechecks message which meant checking-in was difficult to say the least. The person i spoke to did apologise. When i entered tge apartment, i realised it hadmt been cleaned and the bed linen was the previous occupants. It was a last minute booking and reasonably priced but other options in the area for the same price. Apartment lacks the finishing touches but good facilities having the kitchen area.
展开
酒店回复: Thank you for your feedback. We’re sorry to hear your experience didn’t fully meet expectations, and we appreciate you bringing this to our attention so we can continue to improve.
远离家乡，独自享受的周末度假最佳选择！强烈推荐👍👍
他们没有回复我的邮件。
我从未收到如何访问网站的说明。我发邮件告知他们我工作到很晚……但没有任何回复。
我要求退款，因为我无法访问网站，而且下夜班后还得开车回家。
地板下漏水，卧室里有霉味。他们向我收取了停车位费用，并在我离开酒店后的第二天才给我提供信息，所以我又付了另一个停车位的费用。我在酒店聊天室投诉，但他们不理我，我付了两个停车位的费用，但只用了一个。
Very enjoyable stay
It was a lovely stay at this apartment. The unit is spacious, well equipped and clean. You have everything you need which is absolutely wonderful. Very convenient location with just 5-min walk to the nearby shopping centre. Check-in and check-out instructions were clear and efficient. The process was smooth and the communication with their staff was very good. I received prompt replies from them and they were very helpful in terms of following up my inquiries and problems. Their staff are nice and helpful. I highly recommend this apartment and will rebook next time I come.
Okay but definitely needs improving
Upon arriving the apartment looked lovely. Inside it was clean, light & would suit a family of 3 on a trip to Swindon. We only stayed because we were going to an event nearby that day & but to visit Swindon.
First impressions were a bit of a shock as the apartment was surrounded by police & a man was lying not moving on the side of the road. Then there was the bins outside near the onsite parking. Disgusting and the rats were everywhere. But if you can get past this then the apartment was lovely. Just a couple of criticisms.
1) There was only 1 TV in the kitchen/lounge, even though there was room for more.
2) The single room was so small the door opened into the bed & that had no wardrobe or storage at all
3) It was so hot in the apartment it was like the heating was on full blast. There is no air conditioning & opening the window isn’t an option as the building across the street had such loud air conditioning that it was impossible to sleep
4) The beds were small & uncomfortable
5) Parking is expensive when there’s a carpark down the road cheaper
I booked a same-day overnight stay but didnt receive an essential prechecks message which meant checking-in was difficult to say the least. The person i spoke to did apologise. When i entered tge apartment, i realised it hadmt been cleaned and the bed linen was the previous occupants. It was a last minute booking and reasonably priced but other options in the area for the same price. Apartment lacks the finishing touches but good facilities having the kitchen area.