Beautifully remodeled. Quiet. It has a common area with kitchen and living room space. Several entrances. Plenty of parking. Easy check in.
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酒店回复: Hello Denise, Thank you for staying with us here at the Franklin Hotel. Glad you enjoyed our accommodations and hope to see you back in the near future!
5.0分
家庭亲子
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The property is situated on a pristine stretch of the main road near Edgartown. After getting dropped off in the driveway, we were promptly greeted by a receptionist that helped introduce us to the various systems of the hotel. We were shown a very clean, modern-looking room with beautiful natural light coming in and had an easy time accessing the amenities/necessary apps that the property offers.
The hotel's location on the main road in Edgartown makes it easy to head into town to eat or attend events.
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酒店回复: Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you enjoyed your stay with us and that everything—from the check-in experience to the room and amenities—met your expectations. Our team takes great pride in providing a seamless and welcoming experience, and it's wonderful to know our location and service helped make your visit to Edgartown enjoyable and convenient.We hope to welcome you back again soon!
1.0分
情侣出游
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The only perk was the fact that it was conveniently located. Other than that, everything was terrible. SO LOUD. It was basically a frat house. The kitchen was dirty. You could hear people's conversation in the next room, etc. It was just so awful to try to sleep there.
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酒店回复: Thank you for your feedback. We are sorry to hear that you did not enjoy your stay. We take guests feedback incredibly seriously, and work hard to make sure that all guests have a clean, quiet and welcoming stay with us. The respective teams will be notified to ensure this does not happen again. Your comments help us improve, if you'd be open to discussing further, please feel free to reach out directly.
5.0分
情侣出游
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The property was clean, well appointed and very nicely decorated. It is self serve type hotel without a front desk. We had difficulty using our no key, phone entry. Had to call and someone was quickly able to help us get in. Other guest said they also had difficulty with it. Coffee and cold water are provided in the common area with a common fridge to use. We also had a bag with towels and chairs were available to reserve. It was a pleasant 10 min walk to downtown area. Easy parking. If you are sensitive to noise that could be an issue. Overall a great experience.
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酒店回复: We are glad to hear that you enjoyed your stay with us! Thank you for taking the time to leave us a review, if you are ever in the area again, we would love to welcome you back!
5.0分
其他
Nice clean property and walking distance to downtown edgartown. Only issue was shower head was not very powerful at all. But that was no big deal for me
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酒店回复: Thank you so much for your kind review! We're glad to hear you enjoyed the clean property and the convenient location near downtown Edgartown. We appreciate your feedback about the shower head — we'll certainly take a look and see if it can be improved. Thanks again for staying with us, and we hope to welcome you back soon!
5.0分
其他
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Beautiful property in the scenic Edgartown. Very attentive staff. On-site parking was great and conveniently located in walkable distance to the ceter of town and the local Stop n Shop.
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酒店回复: Thank you for your feedback, Claudia. It was a pleasure hosting you, and if you're ever in the area again, we'd be delighted to welcome you back!
4.0分
其他
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It’s a nice boutique hotel but it is in the middle of no where the restaurant across the street is less than desirable. The walk to town is too long on a main street
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酒店回复: Thank you for staying with us again, we are glad to hear that you enjoyed your stay. While the center of town can be a little bit of a walk from the hotel (10-15 minutes) we hope it wasn't too inconvenient. We loved having you stay with us and hope to see you again soon!
5.0分
情侣出游
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Loved every minute of our stay at this property. We would highly recommend it and will be back. If you can, get the single cottage option in the back of the property but any room would be great here.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you loved every minute of your stay and that you’d recommend us—what a wonderful compliment. We're glad you enjoyed the single cottage; it's definitely a guest favorite for its privacy and charm. We can't wait to welcome you back again soon!
5.0分
情侣出游
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There are no full time staff onsite. The hotel across the street manages it, so if need something they come across the street. For example, the shampoo and conditioner bottles were missing in the shower, so I contacted them through the One Key app and they quickly responded and came over to put in the missing bottles. Room is rather small with no refrigerator, microwave, or coffee maker, as these are all located in the nice and spacious common room downstairs. OK selection of TV channels, except the NESN channel was listed as “not available” which means I missed a Red Sox game. Fans beware!
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear our team was able to respond quickly and assist you when needed—we always strive to ensure our guests feel supported, even with our current staffing setup.We appreciate you pointing out the details about the room amenities. While we understand that the absence of in-room appliances like a refrigerator, microwave, and coffee maker may be an inconvenience for some, we're happy that you were able to make use of the shared common space downstairs, which we’ve designed to be a comfortable and accessible option for all our guests.We also appreciate the heads-up about the NESN channel. We’ll look into that issue and work with our provider to resolve it so that fans don’t miss a game in the future!Thank you again for your thoughtful review, and we hope to welcome you back soon
5.0分
其他
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Great base camp
A nice centrally located hotel. The app was a little cumbersome to use and get into the hotel with. I am all for a self check in and check out but made it tough if you had any issue to not have anyone onsite. If there were issues you had to walk across the street to the sister hotel. The room was nice and the bed was comfortable. Room was very clean. We had an issue with our clicker and were offered to move rooms since it couldn't be fixed. We declined since we only had another night but very nice to have them accommodate us if there was an issue. The staff we did interact with was so nice and friendly and super helpful. Nice spot and they held our bags after checkout.
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酒店回复: Thank you for taking the time to share your experience with us! We're so glad to hear you enjoyed our central location, clean and comfortable rooms, and that our team was friendly and helpful during your stay. We truly appreciate your feedback about the app and the self-check-in process — we're always looking for ways to improve and make things smoother for our guests. I would like to apologize about the remote not working in the room. It’s great to know our team was able to accommodate your needs and hold your bags after checkout. We hope to welcome you back again soon!
Beautifully remodeled. Quiet. It has a common area with kitchen and living room space. Several entrances. Plenty of parking. Easy check in.
The property is situated on a pristine stretch of the main road near Edgartown. After getting dropped off in the driveway, we were promptly greeted by a receptionist that helped introduce us to the various systems of the hotel. We were shown a very clean, modern-looking room with beautiful natural light coming in and had an easy time accessing the amenities/necessary apps that the property offers.
The hotel's location on the main road in Edgartown makes it easy to head into town to eat or attend events.
The only perk was the fact that it was conveniently located. Other than that, everything was terrible. SO LOUD. It was basically a frat house. The kitchen was dirty. You could hear people's conversation in the next room, etc. It was just so awful to try to sleep there.
The property was clean, well appointed and very nicely decorated. It is self serve type hotel without a front desk. We had difficulty using our no key, phone entry. Had to call and someone was quickly able to help us get in. Other guest said they also had difficulty with it. Coffee and cold water are provided in the common area with a common fridge to use. We also had a bag with towels and chairs were available to reserve. It was a pleasant 10 min walk to downtown area. Easy parking. If you are sensitive to noise that could be an issue. Overall a great experience.
Nice clean property and walking distance to downtown edgartown. Only issue was shower head was not very powerful at all. But that was no big deal for me
Beautiful property in the scenic Edgartown. Very attentive staff. On-site parking was great and conveniently located in walkable distance to the ceter of town and the local Stop n Shop.
It’s a nice boutique hotel but it is in the middle of no where the restaurant across the street is less than desirable. The walk to town is too long on a main street
Loved every minute of our stay at this property. We would highly recommend it and will be back. If you can, get the single cottage option in the back of the property but any room would be great here.
There are no full time staff onsite. The hotel across the street manages it, so if need something they come across the street. For example, the shampoo and conditioner bottles were missing in the shower, so I contacted them through the One Key app and they quickly responded and came over to put in the missing bottles. Room is rather small with no refrigerator, microwave, or coffee maker, as these are all located in the nice and spacious common room downstairs. OK selection of TV channels, except the NESN channel was listed as “not available” which means I missed a Red Sox game. Fans beware!
Great base camp
A nice centrally located hotel. The app was a little cumbersome to use and get into the hotel with. I am all for a self check in and check out but made it tough if you had any issue to not have anyone onsite. If there were issues you had to walk across the street to the sister hotel. The room was nice and the bed was comfortable. Room was very clean. We had an issue with our clicker and were offered to move rooms since it couldn't be fixed. We declined since we only had another night but very nice to have them accommodate us if there was an issue. The staff we did interact with was so nice and friendly and super helpful. Nice spot and they held our bags after checkout.