酒店回复: Dear George,Thank you for sharing your feedback. If your experience felt impacted by a rude interaction, that’s certainly not the standard intended for guests. Every visitor deserves to be treated with courtesy and professionalism. Your comments will be taken seriously to ensure better service moving forward.Sincerely, Hotel Manager
5.0分
朋友出游
Excellent location. Clean. Quiet. Well lit parking lot. Spacious room. Pool, hot tub, workout room, laundry, sundry shop on site. Free breakfast 6-9am.
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酒店回复: Dear Vanessa,Thank you for your excellent feedback. We are delighted you enjoyed the clean and quiet atmosphere, spacious room, and convenient amenities like the pool, hot tub, and breakfast. It is great to know that the well-lit parking and location added to your comfort. We look forward to welcoming you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
Didn't sleep well at all. The bed was way to hard and way to much noise coming from surrounding rooms.
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酒店回复: Dear Eddie,Thank you for your feedback. We are sorry to hear that you did not get restful sleep during your stay. A comfortable and quiet environment is essential, and your comments regarding the firmness of the bed and noise from nearby rooms will be shared with our team for review. We truly value your input and hope to improve the experience for future visits.Sincerely, Hotel Manager
4.0分
其他
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Quite good overall
Bed was amazingly comfortable; hot tub was working great and much needed after 10 hours of driving! Room was good overall, but the couch in the sitting area was covered in crumbs and needed a thorough deep cleaning.
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酒店回复: Dear Guest,Thank you for your thoughtful review. We are pleased to hear you enjoyed the comfortable bed and relaxing hot tub after your long drive. It is good to know the room suited your needs overall. Your feedback on the couch cleanliness is important and will be reviewed to ensure improvements are made. Hope you will visit again.Sincerely, Hotel Manager
3.0分
其他
Evening check in clerk rather abrupt. Minimal towels in bathroom. Overall moldy smell. Could use overall “spring cleaning “ with attention to corners , etc
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酒店回复: Dear Karen,Thank you for your feedback. We regret to hear about the service and cleanliness concerns you experienced. A welcoming check-in and a fresh, comfortable environment are very important, and your comments will be reviewed with our team so we can focus on improving these areas for future guests. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager
3.0分
家庭亲子
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Upon check in, the female attendant seemed annoyed . No personality. Sounded like. Robot telling us our room # and what time breakfast started . No hot water. If we were lucky, it was tepid. Trash cans in lobby/breakfast all were overflowing. The staffs appearance/cleanliness bordered that of a homeless person.
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酒店回复: Dear Traci,Thank you for your feedback. We are concerned to hear about the issues you experienced with service, hot water, and cleanliness. A welcoming atmosphere and well-maintained facilities are very important, and your comments will be shared with our team to ensure improvements are made for future guest stays. Hope you will visit again.Sincerely, Hotel Manager
1.0分
家庭亲子
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The hotel recently renovated, and room comfortable, but staff neither trained nor interested in serving clients. As examples, Over 3 days, no housekeeping visited the room. TV signal never worked and 3 requests to fix it never done. Front desk rarely covered; on one occasion, two staff were sitting on the drive up area under the portal, one smoking a cigarette. DO NOT STAY AT THIS HOTEL! Several choices in the same area. A disaster.
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酒店回复: Dear Frank,Thank you for sharing your detailed feedback. We are glad you found the room comfortable after renovations, but we regret the service issues you experienced, including a lack of housekeeping, unresolved TV concerns, and inattentive staff. Your comments will be reviewed with our management team to address training and service standards for future guests. Hope you will visit again.Sincerely, Hotel Manager
3.0分
其他
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Pro - my room was clean
Con - staff. Im wondering if staff isn't allowed to be friendly? Workout room - thermostat was removed so I worked out in 82 degees. Room - loose toilet and toilet seat. Squeaky bed.
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酒店回复: Dear Mike,Thank you for your feedback. We are pleased to hear your room was clean, though we regret the concerns you faced with staff friendliness, gym comfort, and room maintenance. Your observations regarding the toilet and bed are valuable and will be shared with our team. We remain committed to improving and hope to provide you with a better visit again.Sincerely, Hotel Manager
3.0分
其他
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Under-staffed
The hotel is only four-years old. However, if not properly maintained, it will go downhill quickly. Its reasonable price point attracts a variety of clients (including out-of-town construction workers). The facility is quiet and our room was clean, but there are already signs of poor maintenance (missing drain plug in bathroom sink, traces of mold-growth in shower and a missing wall light shade and light bulb in our room). For a 5-night stay, we only managed to get some basic housekeeping 1 day! House-keeping staff is overworked and desk staff are under trained, shabby looking and not very hospitable.
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酒店回复: Dear Frank,Thank you for sharing your thoughtful review. We are pleased to know you found the hotel quiet and your room clean, but we also recognize your concerns about maintenance, limited housekeeping, and staff training. Your feedback is important and will be shared with management to focus on stronger upkeep and improved guest service moving forward. Hope you will visit again.Sincerely, Hotel Manager
4.0分
其他
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Cousin’s funeral stay
Was pretty good overall. I tightened the toilet seat that was very loose. Only other complaint was that it took a very long time for the warm water to flow in the sink & shower. The water never got hot at all.
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酒店回复: Dear Larry,Thank you for sharing your feedback. We are glad to hear that your overall stay was pretty good, and appreciate you noting the comfort and cleanliness. Your comments about the loose toilet seat and the water temperature are very helpful and will be reviewed with our maintenance team to ensure quicker hot water availability and proper fixture upkeep for future guests. Please visit us again.Sincerely, Hotel Manager
粗鲁的
Excellent location. Clean. Quiet. Well lit parking lot. Spacious room. Pool, hot tub, workout room, laundry, sundry shop on site. Free breakfast 6-9am.
Didn't sleep well at all. The bed was way to hard and way to much noise coming from surrounding rooms.
Quite good overall
Bed was amazingly comfortable; hot tub was working great and much needed after 10 hours of driving! Room was good overall, but the couch in the sitting area was covered in crumbs and needed a thorough deep cleaning.
Evening check in clerk rather abrupt. Minimal towels in bathroom. Overall moldy smell. Could use overall “spring cleaning “ with attention to corners , etc
Upon check in, the female attendant seemed annoyed . No personality. Sounded like. Robot telling us our room # and what time breakfast started . No hot water. If we were lucky, it was tepid. Trash cans in lobby/breakfast all were overflowing. The staffs appearance/cleanliness bordered that of a homeless person.
The hotel recently renovated, and room comfortable, but staff neither trained nor interested in serving clients. As examples, Over 3 days, no housekeeping visited the room. TV signal never worked and 3 requests to fix it never done. Front desk rarely covered; on one occasion, two staff were sitting on the drive up area under the portal, one smoking a cigarette. DO NOT STAY AT THIS HOTEL! Several choices in the same area. A disaster.
Pro - my room was clean
Con - staff. Im wondering if staff isn't allowed to be friendly? Workout room - thermostat was removed so I worked out in 82 degees. Room - loose toilet and toilet seat. Squeaky bed.
Under-staffed
The hotel is only four-years old. However, if not properly maintained, it will go downhill quickly. Its reasonable price point attracts a variety of clients (including out-of-town construction workers). The facility is quiet and our room was clean, but there are already signs of poor maintenance (missing drain plug in bathroom sink, traces of mold-growth in shower and a missing wall light shade and light bulb in our room). For a 5-night stay, we only managed to get some basic housekeeping 1 day! House-keeping staff is overworked and desk staff are under trained, shabby looking and not very hospitable.
Cousin’s funeral stay
Was pretty good overall. I tightened the toilet seat that was very loose. Only other complaint was that it took a very long time for the warm water to flow in the sink & shower. The water never got hot at all.