酒店回复: Thank you for your review. I am happy to hear that you enjoyed our hotel's cleanliness and friendly staff! We look forward to seeing you again.
3.0分
其他
原文
翻译提供方：Google
不要更换床单或毛巾，卫生状况很差
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酒店回复: Thank you for your review. I want to sincerely apologize for the issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We ask that you please reach out to the hotel to discuss your stay further. We hope you were still able to enjoy your time in the area.
5.0分
其他
原文
翻译提供方：Google
一个非常安静、干净的地方，每个人都非常友好。
3.0分
其他
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Check in was fine. Waited a few minutes for our room. Room was mostly clean, however I am not confident the linens had actually been changed. There was an obvious stain on the duvet cover, hair on the fitted sheet and some other stain. The people above us were absolutely rude and loud. We called the front desk multiple times and they still sounded like they were coming through the floor. We had 2 children with us and couldn’t sleep due to noise. Pool was pointless because it was so cold, we couldn’t get in. We would not stay here again.
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酒店回复: Thank you for your review. I want to sincerely apologize for the issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. I have recently been informed that management has contacted you and offered you concessions for your stay. We hope you were still able to enjoy your time in the area.
3.0分
情侣出游
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The mattress was so thin that the 2 nights we were there all I felt were springs. The pillows were so thin and flat. The breakfast area was not clean and very limited food so we had to go to Cracker Barrel for breakfast. Very disappointed especially for a Hilton brand.
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酒店回复: I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I greatly appreciate you bringing to my attention some of the issues you encountered. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall.
3.0分
其他
Asked for fresh towels and never received them. I don't like telling on people trying to do there job but I like fresh towels on a daily please and thank you
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear you didn’t receive the fresh towels you requested — that’s not the level of service we aim to provide. Your comments will be shared with our team. Please feel free to reach out to the hotel directly if you’d like to discuss your stay further.
5.0分
情侣出游
It was an awesome experience!!! Loved everything about this place most definitely will be coming back!
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酒店回复: Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again.
3.0分
其他
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3 days in King Room- Wiped the floors down in the room as they appeared dirty and it looked like they hadn’t been cleaned in some time. Everything else appearance and cleanliness wise seemed ok. Front desk staff could definitely be more approachable and welcoming. Seemed to disrupt from book reading when approaching with a need or question. Will be trying a different place next visit.
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酒店回复: Thank you for your review. I want to sincerely apologize for the issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We ask that you please reach out to the hotel to discuss your stay further. We hope you were still able to enjoy your time in the area.
前台的 Amy 非常乐于助人。Tru 酒店是我们东海岸旅行的首选。
房间设施齐全舒适，卫生尚好
一切都很好；开了14个小时的车，确实需要休息一下。这里很干净，人们也很热情。
不要更换床单或毛巾，卫生状况很差
一个非常安静、干净的地方，每个人都非常友好。
Check in was fine. Waited a few minutes for our room. Room was mostly clean, however I am not confident the linens had actually been changed. There was an obvious stain on the duvet cover, hair on the fitted sheet and some other stain. The people above us were absolutely rude and loud. We called the front desk multiple times and they still sounded like they were coming through the floor. We had 2 children with us and couldn’t sleep due to noise. Pool was pointless because it was so cold, we couldn’t get in. We would not stay here again.
The mattress was so thin that the 2 nights we were there all I felt were springs. The pillows were so thin and flat. The breakfast area was not clean and very limited food so we had to go to Cracker Barrel for breakfast. Very disappointed especially for a Hilton brand.
Asked for fresh towels and never received them. I don't like telling on people trying to do there job but I like fresh towels on a daily please and thank you
It was an awesome experience!!! Loved everything about this place most definitely will be coming back!
3 days in King Room- Wiped the floors down in the room as they appeared dirty and it looked like they hadn’t been cleaned in some time. Everything else appearance and cleanliness wise seemed ok. Front desk staff could definitely be more approachable and welcoming. Seemed to disrupt from book reading when approaching with a need or question. Will be trying a different place next visit.