The room was spotless and the staff helpful. The exercise room was available and clean and the machines worked well.
1.0分
家庭亲子
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There was no attendant at the front desk for 50 mins; when he did show up he wouldn’t answer questions. Then he wandered off somewhere and didn’t return. At this point I tried to cancel the reservation but ******* wouldn’t let me. I left and went to another hotel. I want my money back. This was the worst experience I’ve ever had at a hotel. Totally unprofessional. I travel 12-15 times a year to Charlottesville and will not be using this hotel again. I will also book directly through whatever hotel I do use and avoid ******* from now in.
2.0分
家庭亲子
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We tried to call all week to talk to someone. Their phone number does not ring into the front desk and no one ever answers it. We needed early checkin, even just 30 minutes. Not only were we not able to get ahold of anyone to get early checkin, our room was not ready at 3pm when it was supposed to be. We had to downgrade to a different room so we could get in and get ready for our event. The guy at the desk was completely unhelpful and unapologetic. Do not recommend.
4.0分
其他
Air conditioning not consistent. Sometimes a little too cool, sometimes too warm.
Breakfast was good, but no variety from day to day.
4.0分
其他
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Met my expectations. Hotel was clean. Breakfast offered eggs, sausage, waffles, and normal accompaniments. Pillows were comfortable, but bed was a bit hard. Staff was courteous and professional.
5.0分
商务出差
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The property, my room was very clean! Outstanding. The breakfast was one of the worst I've experienced during my stays. Just get small muffins, yogurt varieties and better warm ingredients. Coffee was nice and bold.
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酒店回复: Dear Michael, Thank you for your recent stay at Comfort Inn & Suites Charlottesville. We are delighted you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a job well done. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon. Best Regards, Aadel TahaHotel General Manager
4.0分
其他
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Very clean and neat hotel room and common areas. Everything in the room looks well kept up. Staff at front desk was warm and quick at check in. Breakfast was solid - our kids loved the options.
非常干净的旅店。各方面服务都不错。
一切都很好
美好的
The room was spotless and the staff helpful. The exercise room was available and clean and the machines worked well.
There was no attendant at the front desk for 50 mins; when he did show up he wouldn’t answer questions. Then he wandered off somewhere and didn’t return. At this point I tried to cancel the reservation but ******* wouldn’t let me. I left and went to another hotel. I want my money back. This was the worst experience I’ve ever had at a hotel. Totally unprofessional. I travel 12-15 times a year to Charlottesville and will not be using this hotel again. I will also book directly through whatever hotel I do use and avoid ******* from now in.
We tried to call all week to talk to someone. Their phone number does not ring into the front desk and no one ever answers it. We needed early checkin, even just 30 minutes. Not only were we not able to get ahold of anyone to get early checkin, our room was not ready at 3pm when it was supposed to be. We had to downgrade to a different room so we could get in and get ready for our event. The guy at the desk was completely unhelpful and unapologetic. Do not recommend.
Air conditioning not consistent. Sometimes a little too cool, sometimes too warm.
Breakfast was good, but no variety from day to day.
Met my expectations. Hotel was clean. Breakfast offered eggs, sausage, waffles, and normal accompaniments. Pillows were comfortable, but bed was a bit hard. Staff was courteous and professional.
The property, my room was very clean! Outstanding. The breakfast was one of the worst I've experienced during my stays. Just get small muffins, yogurt varieties and better warm ingredients. Coffee was nice and bold.
Very clean and neat hotel room and common areas. Everything in the room looks well kept up. Staff at front desk was warm and quick at check in. Breakfast was solid - our kids loved the options.
Overall, a solid and clean hotel.